CX Seat selection

[tdimdad]

This is correct. Although status overrides this correctly on codeshares still.

What does this mean in practice, please? What status would be required to access the seat selection?

My AY booking contains the QFF number. At the time of booking, I was OWS but am now OWE. Is there a kitchen door somewhere I could use (such as a good code word or secret handshake with the CX call centre)?

 

[elanshin]

What does this mean in practice, please? What status would be required to access the seat selection?

My AY booking contains the QFF number. At the time of booking, I was OWS but am now OWE. Is there a kitchen door somewhere I could use (such as a good code word or secret handshake with the CX call centre)?

OWR (QF Silver).

 

[aus_flyer]

On another issue... Oneworld Emeralds used to be able to select seats in the F cabin on 777 aircraft that sold F as J. Sadly this recently stopped (or at least it has for QFFs with Emerald status). Now it's only Cathay Diamonds that can preallocate to the F cabin.

 

[tdimdad]

This starts to sound like the CX rules might say one thing but their system configured (business rules) differently for both the MMB and call centre agent interface. Out of interest, I'll see if I can find the rules somewhere and see if I can call again and refer to the rules (with the hopes the call centre agent might get their internal support to assist).

 

[SnHill]

I’m booked in J on CX A359 & A351 for a JFK-HKG-AKL next week. Currently in 14k on the A359 and 14A on the A351 sector.

Window seats are all taken aside from the window bulkhead which should open up for the long leg from JFK on the A359 but the leg to AKL is pretty open on the A351 sector.

Any reason to look at moving seats here?

 

[tdimdad]

Turned out that the lounge agents at HKG were the most useful in my quest for a nice seat. I had kept an eye on the seat allocations through EF for quite some time and a couple of hours before the departure, it still seemed that the load was at the 60-70% level in Y. An agent kindly moved me toward the back of the cabin so I can get a group of three seats to myself (70A-C). Right in front and behind me, there were also one person only in a group of three so no worries about reclining into each others' laps, either.

Even when it's not that ergonomic, spending half the night lying down was a much nicer way to travel than being in a bulkhead seat, or similar. Sometimes you win, even at the back of the bus.

 

[SnHill]

I’m booked in J on CX A359 & A351 for a JFK-HKG-AKL next week. Currently in 14k on the A359 and 14A on the A351 sector.

Window seats are all taken aside from the window bulkhead which should open up for the long leg from JFK on the A359 but the leg to AKL is pretty open on the A351 sector.

Any reason to look at moving seats here?

Update on this. Aircraft change on the HKG-AKL leg meant A359 for both sectors. 14A/K were great. Far enough away from the galley and both windows align well. Would be my go to seat selection again for sure.

 

[encryptededdy]

When flying a Cathay 777 with First Class Cabin but no First Class sold on that flight, are we able to get the F seats assigned to us at check-in? It looks like all the seats are blocked right now for non-Cathay OWE.

 

[elanshin]

When flying a Cathay 777 with First Class Cabin but no First Class sold on that flight, are we able to get the F seats assigned to us at check-in? It looks like all the seats are blocked right now for non-Cathay OWE.

Perhaps contact CX to see if they can assign you like Jayden mentioned at the start.

 

[encryptededdy]

Perhaps contact CX to see if they can assign you like Jayden mentioned at the start.

Already tried twice (WhatsApp & Phone) with no luck.

 

[fantastikforce]

Not sure where I read it from but those with high status with CX or Oneworld are able to select those seats upfront. However if they are still available around 72 hours (think it was more on something random like 58 hours) before the flight, then they seem to unlock and allow passengers to select.

I unfortunately missed the timing since I was overseas and didn't set a timer to login and check back on the seat selection.

 

[elanshin]

Already tried twice (WhatsApp & Phone) with no luck.

Seems Kym Ilman got a HK call centre senior staff who told him that J must be full first then they open up F for Cathay Diamond followed by OWE etc.

 

[encryptededdy]

I did succeed in the end, asking at check-in.

 

[tomlee1986]

View attachment 371890
I did succeed in the end, asking at check-in.

Congrats on getting your preferred seat!

 

[DrAndyC]

Have fallen victim to CX seating just now on codeshare AY in whY....(Syd-Hkg) ...thrown into middle of centre economy seat on the CX sector despite calling as a OWE several times prior, being unable to select online for some time (even rj etc) and now with inability to select at online check in as well within 24 hours (due to airport constraints - assuming full). Have called and again declined. Caveat emptor as they say.