D-Day 8 Oct for Ezy Mastercard

[serfty]

Thanks for that !! Great Heads up.

... I have an EzyBanking account with "Bank your points" option and transferred quite a few last month. I left some in, planning to get it back to 3600 so I could transfer more but due to circumstances beyong my control not reach this target in time.

I have just spent 15 minutes on the 'phone and eventully was able to transfer the 2,500 of my remaining 2,579.

There was an inital rejection outright from the lady with sub-continental accent "min 3,600 required" who answered. I pleasantly asked to speak to a supervisor and after some resistance "... they will only tell you the same ..." was eventually put on hold for what seemed ages. (Hands free rocks!)

Finally an Operator with an Oz accent came on and without any preamble perfunctorily said they could only transfer 2500 as these still needed to be in 500 pt increments. OK I said and that was basically that.

I'll be keeping an eye on my FF account over the next few days ...

 

[Sheriff]

Thanks for that !! Great Heads up.

You're Welcome !





Cheers
Sheriff

 

[Gulliver]

...Because the Ezy Mastercard program is closing today you are entitled to transfer your full Ezy Rewards points balance to QFF points, no matter what the balance.

The minimum of 3,600 Ezy Rewards points for the transfer does not apply...

Interesting that they'll waive the 3600 minimum, but not the 500 block requirement. We got stuck with 490!
But we also have thousands of points due since last statement, so intend making quite a fuss about getting a frequent flyer point for each and every last one of them.
The way I see it, that was the agreement up until today. I didn't read anything about points accumulated since last statement before deadline won't be transferrable at 1:1.

 

[Sheriff]

Interesting that they'll waive the 3600 minimum, but not the 500 block requirement. We got stuck with 490!
But we also have thousands of points due since last statement, so intend making quite a fuss about getting a frequent flyer point for each and every last one of them.

I've been through this excercise with CBA before.

The Customer Service Operator initially resisted my request to transfer the full rewards point balance. He claimed that the system only allows reward points transfer in multiples of 500. So I requested he process the transfer manually, so he did.

Good Luck !

Cheers
Sheriff

 

[serfty]

I guess I was lucky it was only 79 points for me; after spending ¼ hour on the 'phone I wasn't gunna argue for more. Simply wasn't worth it for that small an amount.

Truth be told; I was expecting 2336 as advised when I called but they updated the balance from that 17th Sep figure to 2579 to date.

 

[mstandfield]

I just managed to get them to transfer 3500 points, but I really had to push them, they didnt want to, the operator even went to speak to his supervisor, came back and said he had never heard of this being done, said if my spending since my last statement pushed me over the 3600 limit they would be able to do it, which it hadnt because I had stopped using it, wasnt till I actually asked to speak to the supervisor, that they then came round and said they would do it for me, took me about 15 - 20 minutes on the phone though.

 

[akumaslair]

Well, I had a ****eful day, I had 7600 or so points on my last statement date which was 8th Sep, I earned 24,000 points in the last 3 weeks or so expecting it be able to trnasfer today, but after speaking with a stupid supervisor for 20 minutes, no can do.,....

geez, so I basically lost 12,000 qff points.....

 

[Sheriff]

geez, so I basically lost 12,000 qff points.....

May I make a suggestion.

I suggest you make a complaint. I encourage you to register your complaint with the CBA online by filling in an online customer feedback form, as this gives the bank the opportunity to assist you resolve your complaint. Provide as much detail in the form as possible regarding your complaint, the bank needs to know the exact nature of your complaint to assist you resolve it.

ALL my complaints/disputes with the CBA have been resolved to my satisfaction. The CBA even offered cash to resolve a dispute regarding my Gold MasterCard account- as detailed below.

Re: Gold MasterCard Account Number …. …. …. ….

I, Sheriff, acknowledge and accept your offer of an ex-gratia payment of $$$$ as final resolution for the problems experienced with my Gold MasterCard account.

This offer remains open until ………

X……………………………


My advice is don't give up !

Good Luck!

Cheers
Sheriff

 

[flyingsyd]

I would suggest you not bother complaining to CBA. It's a Woolworths product. I would lodge a complaint via the Banking Ombudsman - they will then probably give you a high-level complaint phone number to call which may resolve the issue a lot faster.

 

[Sheriff]

I would suggest you not bother complaining to CBA. It's a Woolworths product.

flyingsyd,
That’s simply not true!

In booklet titled “ Your Ezy Banking Companion in the “ important notes” section pages 41 & 42 it states that if you have a complaint you may contact Customer Relations by:

web site at

commbank.com.au/contactus/comment.asp

OR

Telephone 1800 805 605 / Fax 1800 028 542

OR

write to:

Customer Relations
Commonwealth Bank Group
Reply Paid 41
Sydney NSW 2001

In addition, Woolworths Ezy Banking is a banking product of the Commonwealth Bank and the decision to discontinue the Woolworths Ezy Credit Card Programme was a commercial one mutually agreed upon by both Woolworths and the Commonwealth.

If you want to make a complaint regarding Ezy Rewards you must submit your complaint to the Commonwealth Bank.

Cheers
Sheriff

 

[serfty]

... I have just spent 15 minutes on the 'phone and eventully was able to transfer the 2,500 of my remaining 2,579. ... I'll be keeping an eye on my FF account over the next few days ...

The points posted that night ...

 

[number8]

Based upon Commonwealth Bank (Hendricks letter in August)

"You can earn and redeem your points under the Ezy Rewards program until 6 October 2006”.

There are no conditions apart from 6 Oct, but we had our transfer rejected.

 

[Sheriff]

we had our transfer rejected

.

On what grounds was the transfer rejected?


Cheers
Sheriff

 

[snufl]

Based upon Commonwealth Bank (Hendricks letter in August)

"You can earn and redeem your points under the Ezy Rewards program until 6 October 2006”.

There are no conditions apart from 6 Oct, but we had our transfer rejected.

When I phoned the rewards centre back in August I was told that any points earned after last statement date before the 6th would not be transferred until after the 6th and therefore would be earned under the new rewards program i.e. 2:1. If this was the case surely it would have been simple to include this in the letter!

I told them that most people would read the letter and believe they earned points at 1:1 up to the 6th. I was told this was covered under the terms & conditions of the rewards program. The lady I spoke to did say "unfortunately most people don't read them".

Considering the amount of money spent by the bank on the brochure promoting their new card, it baffles me why they didn't make sure the letter was clear.

I am OK because I phoned them, but that was mainly because I lost out in a similar situation with ANZ years ago. I will NEVER bank with ANZ again. I wonder how many customers the Commonwealth will lose over this.

 

[Gulliver]

I wonder how many customers the Commonwealth will lose over this.

Here's 1!
Does it say anything in terms and conditions about not earning 1:1 points after statement before 6th October? It will be interesting to read how they manage to word that.

No matter, they'll still cop an ear full when I get my next statement and try to do my final transfer.

 

[Sheriff]

When I phoned the rewards centre back in August I was told that any points earned after last statement date before the 6th would not be transferred until after the 6th...

Often the accuracy of information or advice given by Customer Service Operators over the telephone can not be relied upon, whereas the accuracy of information contained in CBA's brochure can be relied upon.

The brochure was clear-“You can earn and redeem your points under the Ezy Rewards program until 6 October 2006”. The “News this Month” in the September Ezy Banking statement also says that “you can redeem Ezy Rewards points until 6 October 2006”.

I was told this was covered under the terms & conditions of the rewards program.

I don't believe I 've come across any information in the terms and conditions of the Ezy Rewards program about this. Where???

Does it say anything in terms and conditions about not earning 1:1 points after statement before 6th October?

No.

Cheers
Sheriff

 

[Gulliver]

I just activated my new free Citibank Gold card. I don't know whether I was talking to a machine or a person robotically reading a script (honestly) but it was every bit as bad as a telemarketing call. I would have slammed the phone on the table until they hung up like I do to telemarketers, except I 'd feel stupid abusing a robot, and I didn't know whether my card was activated yet.
"While your card activates I'll tell you about something I want to sell you blah blah blah Do you want me to activate this" No
"I understand, but blah blah would you like me to activate this" No
"I understand. Could you tell me why" No
"I understand. You card is being activated. Meanwhile, let me tell you about blah blah blah Would you like to purchase this?" No
"I understand. But this offer may not be available again. Would you like to purchase" No
"I understand. But there is no upfront fee." etc
Far out. Sure glad it's free!
Does anybody buy stuff from these people to shut them up????

I've got to say the service I've had with Amex has been great. (Just in activating the card and switching the creditlimit with the card they were supposed to have deleted.) Only problem is, I've had less than 50% success with using it so far. Hope my luck gets better.

 

[Chicken]

Yes, that's why there are so many complains about Citibank on this site. They are only data entry staffs, they only read what is on their screen. They don't think / switch / change things / work around things. They only follow what's on screen.

Sometimes, I think Citibank should just get rid of their overseas call centre, and make whatever those phone robots can see on their computers also available on our internet banking, so we can service our accounts outselves.

At least, we can read instructions clearly (instead of hardly understand what those phone robots are saying)

 

[Sheriff]

I'm told that if you push hard enough with the bank branch manager you may get the first year fee removed.

My local CBA branch manager was unable to comply with my request for a fee waiver. She said the fee is a valid charge.

Two weeks later I received a letter of offer from the CBA offering to waive the fee. This just goes to show that fees and charges are not set in concrete as the bank would have you believe.

I have been told that the only way to waive the fee is to take out a Wealth Package Plus, which is a financial package that allows you to simplify and streamline all your financial needs within one structure.

No this is not the only way to get a Platinum fee waiver.

Cheers
Sheriff

 

[dmm]

Based upon Commonwealth Bank (Hendricks letter in August)

"You can earn and redeem your points under the Ezy Rewards program until 6 October 2006”.

There are no conditions apart from 6 Oct, but we had our transfer rejected.

That letter was blatantly misleading and deceptive conduct given their attitude to subsequent attempts to redeem.

FWIW, I got knocked back on the phone, sent a complaint to CBA Customer Relations, no reply, sent a followup by registered mail 28 days later saying I would take it to the BFSO. Got an email the next day to acknowledge, a phone call 3 days later to say they were giving me all the points on a 1/1 basis "as a one off good will gesture".

Probably too late for anyone else to try unfortunately.