Hi electrotek,
Firstly, please let me apologise for any issues you have faced with your Winery Lane order.
Cam and I are working hard to resolve any issues we are notified of. We know there have been issues with 'automated' emails going astray and due to the overwhelming response to our father's day promotion we had to reorder wine from several of our winery partners which has caused delays in getting orders out. We are also aware of several 'picking' errors and are putting steps in place to avoid a repeat.
We accept our processes need to get better and they are.
Please feel free to email me directly - steve (at) winerylane.com.au and I will personally work with you to resolve the issue you have.
Sincerely,
Steve