Not sure if this will work for anyone else. When adding 1 bottle of Chapel Hill The Vicar at BWS it shows $22.50 then goes back to the normal clearance price of $37.50 when adding multiple. I’ve just cleared out 3 bottles at one store with 3 individual purchases
Hi there jwag1, I wish to thank you for your post which led me to an unexpectedly pleasant afternoon shopping experience:
First I spent a while enjoying a lazy Sunday arvo cup of tea whilst I busily went searching through all the Sunshine Coast BWS stores to see if any had this item. Eventually I bingoed - a certain BWS showed it in stock and at the discount price. Following your advice, I purchased the first one individually - and not only did I get the $22.50 pricing, with my team benefits card ( I work for the group) I got a further 10% off - so it went thru checkout at $20.25
(and BTW I did this using a giftcard - further 5%)
BUT, when I went to try to order a second, suddenly no stock showing (initially it had said three bottles available). I tried and tried, but to no avail. I also then got a text saying my initial order was "subject to a random security check" and confirmation would come through, which it didn't. About 15 minutes later I got a call from the store - the young man very apologetic that they did not actually have any stock at all. A not unusual glitch I suppose. I was disappointed, but understood. Sigh.
Then he said they would happily give me a similar value wine as a substitute. I was very happy when he made it clear that this would be something at a 50% discount, not simply trying to fob me off with a $20 bottle, but would require him to get the ok from his boss. When I explained that I would be happy with any red in that price bracket, as I am building a collection, he asked me if I would be ok with a Ulithorne Unicus 2017!! For the $20 I had forked out, Yes!!
When I got to the store he explained that they had received a case of the Unicus by mistake, it is not something they sell. We both agreed that it was a bargain for me, and I left very happy indeed. I will put it away for a few years....
Apart from the great outcome for me, the interaction with the staff and their service-recovery was a very pleasant thing indeed. Well done BWS.