re: Discussion/Q&A on Best QF Status Run Options
That's really odd and has to really p*** you off, too. In a way, you might have been better to just play none the wiser and see how far you got, e.g. would you have actually been put on the "cancelled" flight anyway. Had you been left out in the cold, with your printout in hand (eticket number clearly showing), you wouldn't be left in LHR because AA would have been responsible for getting you onto a new flight free of charge, and, if they care about their liabilities, one that got you to your ultimate destination almost at the same original timing. Might have saved you the 88 minute phone call, unless you were only using Skype and wifi. Then again, being proactive did let you at least control the certainty of the outcome rather than having to argue with the ground staff at LHR (although the staff there should be more than just a good head on a set of shoulders).
I definitely think I was in a better position by sorting it out prior to arriving at the airport. As it was I was staying in a town outside of Stockholm so I was up at 4.30am (the morning after a wedding) for the drive to the airport. After queuing for about 15 minutes for the solitary J/priority check-in agent (which I later learned from the Menzies contractor is at BA's insistence (ie. only one)) I was told I couldn't be checked in because I had been double-booked on the same flight. Off I go to the the Menzies help desk where a very helpful agent sorted it out. She commented, however, that they are contracted by BA and there was very little assistance she could provide on behalf of AA (if any).
So if it wasn't for my proactiveness I would have arrived at Stockholm for a flight to London that didn't exist, only to be told by a BA contractor that my onward flight didn't exist either. Almost certainly they would have told me to get in touch with AA as it was their ticket and their flight that (figuratively) went up in smoke.
On the other hand, the food must have been at least satisfactory (bar breakfast), with sundaes. Plus onboard wifi. In J, a seat with guaranteed unimpeded access to aisle. Help me out here......
The F seats on the 773 are great. Really very good. Not one of my favourites but still a solid product. Yes, you can't go past the sundaes but they were only available on the three class international sectors. Wifi I don't bother with but, yes, I can see it is a benefit for many. Direct aisle access in J is also a plus but how many airlines in the world offer only mainscreen entertainment in international J? I wrote the above after my 18th flight and before my 19th which was a 767 service from Miami to Milan. It took two hours for the IFE to work (there were no tablets for J) and the in-seat power for the entire aircraft was out for the whole flight. And the seatbelt sign: it was off for maybe 10 minutes in an almost 10 hour flight.
Fighting to get put up in hotels during problems is something troublesome to many carriers - or at least most Western world carriers. Even Qantas doesn't do it very well. If this was at a carrier outstation (and not a hub) then that adds to the inadequacy.
For my second IRROPS it was much easier to get accommodation. There was no question from the Admirals Club staff. In fact, one of that actually said to a colleague, "**** it. Book him in F" [on my new flight]. I appreciated that; not so much the upgrade (which actually wasn't an upgrade as I was booked in A anyway) but the way the agent acknowledged that it was AA's issue and I should be looked after. This agent had already blocked several rooms at a nearby hotel on account of other passengers on my tech flight.
I've heard Flagship dining is nothing to write home about, and if it was breakfast then I'd double down on my bet. Happy to be wrong, but....
I wasn't expecting much either but what I do expect is for the website of the very airline that runs, operates and owns the lounge to offer correct information. I think Flagship Dining at DFW has been around for several months. The website says breakfast begins at 6.30am yet the lounge agents said it's always been 8.30am. Very, very poor.
Popular culture has it that this is a "cover backside" thing to account for the particularly litigious LOTFAPians. If there is turbulence and the pilots didn't put on the seat belt sign and someone got hurt, hello mega big lawsuit. As we all know, turbulence can happen at any time; pilots do their best to switch on the sign when it is anticipated to be turbulent but they can't get it right all the time (all the more reason why everyone when seated should have their seatbelt fastened). If they keep the sign on but people move about anyway, I guess the carrier can wash their hands because the pax is now taking the risk by disregarding the sign (ironically, it is specifically said at the beginning of the flight that it is a federal offence to disregard instructions given by the crew or posted on printed or illuminated signs).
I have absolutely no doubt that you are 100% correct about it being an cough covering exercise. But as I pointed out, it simply breeds contempt to the point people do not take it seriously.
From what I can make out the original flight was on BA metal? I would have called BA for advice at first instance rather than the issuer. While the call might not have been much shorter (wait times) at least they would have had the correct info in their system.
The original flight was BA coded and operated but on an AA ticket. I'm confident that in line with practice if I'd contacted BA with the problem they would have directed me to AA as it's their ticket and travel hadn't commenced.
I dont get it... where did this info come from that the flight wasnt operating? It did operate and online checkin was available... something isnt adding up here
This has intrigued me, too. The agent I spoke with 24-odd hours before the flight said it wasn't operating. At first I was confident she was still deluded after having told me not 15 minutes prior that my ARN-LHR was still on time and set to go. I looked at EF and the flight showed but it was zeroed out. The agent was confident that it wasn't operating. Strangely, after I was re-booked, my A seat popped up on EF with A1 being the only bucket with any seats. That was very weird. But what could I do? The operating carrier said its flight wasn't operating.
The online check-in email I received during the call was for the original ARN-LHR, the first of my flights that had evaporated into thin air.
Sorry to hear about your bad experience with AA,
Danger.
However, fortunately for me, my recent experience with a status run was pretty much the opposite to yours.
In July, I completed a status run on AA, all USA domestic segments, and had almost no issues. Today, I've posted a brief report on some aspects of the trip (mainly some meals and SC earning):
http://www.australianfrequentflyer....-photos/usa-status-run-trip-report-77400.html
I had a quick skim of your trip report and I'm pleased things went smoother for you (some of those meals looks familiar!).
I would point out that a fair portion of my comments relate to international F and J service.