Do I have to pay a points penalty if I cancel my award flights after Qantas made changes to it?

[Dr Ralph]

Qantas has changed my flight times for a scheduled international flight in 2020. They've indicated that I need to call them to confirm all of the changes that they have made.

I was considering cancelling the booking as I'm not happy with the change(s) made.

If I do cancel the booking for this reason will I still have to pay the points penalty normally associated with cancelling award bookings or would they waive the penalty in this instance?

 

[opusman]

If it was a cash booking you'd be entitled to a full refund so I don't see why a points booking should be any different.

 

[RichardMEL]

I believe given it's a cancel due to their schedule change there is no points penalty - or should not be.

 

[RichardMEL]

At very least call and discuss it then cancel and make sure no penalty is applied - if you cancel online this may not be the case.

 

[Dr Ralph]

Confirming that I was NOT charged a points penalty when cancelling this award booking.

 

[turtlemichael]

As a matter of interest how much was the time change?

 

[Dr Ralph]

As a matter of interest how much was the time change?

Under an hour.

 

[offshore171]

Good that it’s sorted out.

If you get messed around by the call centre in these situations it’s useful to emphasise the words “involuntary reschedule”.

That usually gets them onto the right process. I assume they follow some sort of scripts.

 

[pottsy]

Confirming that I was NOT charged a points penalty when cancelling this award booking.

Did you cancel online??

 

[Dr Ralph]

Did you cancel online??

Phone. Email to me indicated I had to call them.