QFF gets bagged a lot but they do get it right too. I’m LFS currently Gold FF and with a RTW award trip already part booked for next year, would sell a kidney to make sure I am still Gold in October next year. I had been putting off making a series of bookings for the next couple of months hoping there may be another DSC promo, but caved in yesterday afternoon to make a BNE-MEL-BNE booking for later this month. Then 10 mins ago I see the email from AFF, B*******er. However nothing ventured, nothing gained so I rang QFF straightaway to see if they could/would please include yesterday’s booking and get “yes sir let me look, I can see the booking, yep, done, no trouble is there anything else I can help you with today Sir”? I wish I could remember her name but QANTAS if you do read this, give the girl a raise. And yes I made sure I stayed online to do the satisfaction survey. Kudos