Double Status Credits (book by 5/2/18, fly 12/2/18 to 20/1/19)

[RichardMEL]

So as per QF... it's inconsistent I think is all we can take from all the various reports so far

 

[Pushka]

I’m now looking to get MrP to 2400 so I can gift SG to a relative. Was planning on saving the GF for next year (May 1) but used one for booking next week so will have another data point to add.

 

[nutwood]

FYI - I've had DSC for separate legs flown on the same day post a couple of days apart. I'd give it some time first before calling. Technically speaking, you have to wait the six weeks for them anyway!

OK. I gave it the six weeks. Flights purchased with GV; ADL - MEL - LST on the 14th February. Bonus points for first leg appeared on the 28th Feb but nothing for the second leg. Rang this evening and was advised that it's actually six to eight weeks and they might appear next week.
Bit strange as I've flown since then and the bonus points came through within a week, although that was an actual return flight, originally booked as such.
Oh well, give it another fortnight!

 

[DC3]

OK. I gave it the six weeks. Flights purchased with GV; ADL - MEL - LST on the 14th February. Bonus points for first leg appeared on the 28th Feb but nothing for the second leg. Rang this evening and was advised that it's actually six to eight weeks and they might appear next week.
Bit strange as I've flown since then and the bonus points came through within a week, although that was an actual return flight, originally booked as such.
Oh well, give it another fortnight!

So, the T&C do not apply?

" ...Status Credits may take up to six weeks after completion of travel to be credited to your Qantas Frequent Flyer account ..." in the T&C: Frequent Flyer - Member Specials - Double Status Credits offer

 

[Kerrodt]

So, the T&C do not apply?

" ...Status Credits may take up to six weeks after completion of travel to be credited to your Qantas Frequent Flyer account ..." in the T&C: Frequent Flyer - Member Specials - Double Status Credits offer

“May” take up to six weeks doesn’t actually say that it “Will” take up to six weeks.

Pedantic on the wording, I know. But it’s not a guaranteed certain timeframe of up to six weeks.

 

[DC3]

“May” take up to six weeks doesn’t actually say that it “Will” take up to six weeks.

Pedantic on the wording, I know. But it’s not a guaranteed certain timeframe of up to six weeks.

I thought that the key words were "... up to six weeks .."? No?

 

[VPS]

Just spend over an hour online chat with a QF rep who was useless. Trying to use some vouchers and could see red e deals for $146 but when you tried to use the vouchers it was over $700. She got confused between credit vouchers and gift vouchers and finally got it all sorted and then really peed me off by saying there was system glitch and I should be OK next time but she had waived the normal fee - WTF

But interesting when booking vouchers you now see this

Qantas Gift Vouchers issued on/after 31 March 2018 are valid for 3 years from date of issue, irrespective of the expiry date shown on the voucher.

 

[mviy]

Qantas Gift Vouchers issued on/after 31 March 2018 are valid for 3 years from date of issue, irrespective of the expiry date shown on the voucher.

That's to comply with changes to NSW Fair Trading rules. It wouldn't be a good look or practical to have one expiry for those in NSW and another for everyone else, so everyone benefits.

 

[Pushka]

Just spend over an hour online chat with a QF rep who was useless. Trying to use some vouchers and could see red e deals for $146 but when you tried to use the vouchers it was over $700. She got confused between credit vouchers and gift vouchers and finally got it all sorted and then really peed me off by saying there was system glitch and I should be OK next time but she had waived the normal fee - WTF

But interesting when booking vouchers you now see this

Qantas Gift Vouchers issued on/after 31 March 2018 are valid for 3 years from date of issue, irrespective of the expiry date shown on the voucher.

I’ve had that issue before and posted on the forum here and pretty much got told I was doing something wrong. While I’m sorry you had a repeat experience it’s kinda reassuring for my sanity

 

[djy87]

Does Qantas define what counts as a 'flight change' in this instance, which would render you ineligible for the double SC offer? Thinking of upgrading a few flex fares domestically and hoping this doesn't render me ineligible?

 

[nutwood]

Does Qantas define what counts as a 'flight change' in this instance, which would render you ineligible for the double SC offer? Thinking of upgrading a few flex fares domestically and hoping this doesn't render me ineligible?

I've upgraded them, changed dates, flights etc and they've always come through. So far anyway!

 

[mviy]

The key thing from past experience is the PNR booking reference. It's essential that that doesn't change when you make your changes.

If you put in for e.g. a points upgrade and are successful, you would still get DSC but remember as you get the standard status credits for the fare purchased not for the fare you upgraded to. So you get DSC based on the fare purchased not for the fare you upgraded to.

 

[VPS]

I’ve had that issue before and posted on the forum here and pretty much got told I was doing something wrong. While I’m sorry you had a repeat experience it’s kinda reassuring for my sanity

And just realised the stupid woman put me on the wrong flight - leaving at 6am WTF. So then I had to ring Qantas and get them to change - luckily the premium line handled it well and it was done in under 10 minutes but shouldn't have had to do it - grrrrr

 

[Pushka]

And just realised the stupid woman put me on the wrong flight - leaving at 6am WTF. So then I had to ring Qantas and get them to change - luckily the premium line handled it well and it was done in under 10 minutes but shouldn't have had to do it - grrrrr

Oh dear. How does that happen?

 

[VPS]

Oh dear. How does that happen?

incompetent staff

 

[serfty]

incompetent staff

Two weeks ago I used the online chat to change a GV booking (fee waived as couldn't change online) - after the changes were complete I had them wait while I double and triple checked the correct changes had been made.

I never assume they get it right all the time.

 

[VPS]

Two weeks ago I used the online chat to change a GV booking (fee waived as couldn't change online) - after the changes were complete I had them wait while I double and triple checked the correct changes had been made.

I never assume they get it right all the time.

I didn't get the itinerary until a couple of hours after the chat and it was only when I was loading things into Tripit this morning and went WTF a 6am flight

 

[serfty]

I didn't get the itinerary until a couple of hours after the chat and it was only when I was loading things into Tripit this morning and went WTF a 6am flight

I did not wait for the reticketing/validationemail. I checked it on line using both www.qantas.com/yourbooking and checkmytrip.

 

[Ansett]

And now the DSC have posted for the UK Trip and Back. both with in 72 hours of the flight.

 

[VPS]

I did not wait for the reticketing/validationemail. I checked it on line using both www.qantas.com/yourbooking and checkmytrip.

And just checked and she hadn't even added them to my FF number - useless as. I will follow your advice next time