Confirming you can book KA seats via the call centre (have one on a RTW itinerary)
But did you have to burn points to book that leg even though not available online ?
A couple of years ago we tried to get that sector on an award and had absolutely no luck.One of the AA staff I spoke to said that she had never seen an award seat into Hanoi so we went with Saigon.
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It was initially we had to change our itinerary from starting in Hanoi to the reverse.Then we got a very cheap J fare on AF-$A230 to BKK from Hanoi-was cheaper than any Y fare out of Saigon so turned out to be good for us.Was that an issue? Was it just as good flying into there?