Earn 2,000 Qantas Points by updating your contact details with Qantas

[RickyT84]

Also received my 2,000 points from the promo. Excellent offer for 1 min work.

Now waiting for the outstanding points from the double points offer to post...

 

[Strategic Aviation]

They still want you to update your details (Qantas Red Email with subject line Fly higher with our Premium Economy sale!), but no more points lol.

Update Your Preferences
Win $20k to Fly Away

Update your Email preferences now for more great offers to help you get away sooner and you’ll also have the chance to win a $20,000 Qantas voucher, a $1,000 Qantas Cruises voucher, or one of five $500 Qantas Hotels vouchers.**

* Eligible Entrants: Entry is open to AU residents 18+ who are subscribed to Qantas Red Email. Promoter: Qantas Airways Limited (ABN 16 009 661 901) of 10 Bourke Road, Mascot, NSW 2020 (telephone number 1800 505 004). Promotion Period: 12.01 (AEST) on 28 August 2017 to 23.59 (AEDT) on 8 October 2017. Entry: To enter an eligible entrant must during the Promotion Period; a. Visit the ‘Update Preferences’ page at Qantas.com/redemail, and perform at least one of the following: i) Complete the mandatory fields listed in the form for one (1) entry into the competition: First Name, Last name, Email address, Confirm email address, Country of Residence, State, Email preferences ‘What would you like to receive emails about?’, Email preferences ‘I want to receive offers departing from’ (for Australia Flight offers and news or International flight offers and news); ii) Complete the mandatory fields as per clause ‘i’ and the fields marked as ‘optional’ in the form as listed for an additional four (4) entries into the competition: Date of Birth, Postcode, Mobile number, What is your primary purpose for travel?, Travel preferences: What type of travel are you interested in?, Travel preferences: What style of accommodation do you prefer?; iii) Complete clause ‘i’ and ‘ii’ and provide a valid Qantas Frequent Flyer number for an additional five (5) entries into the competition. b. If not already subscribed, subscribe to Red Email through Qantas Frequent Flyer join process or through the Qantas.com Booking flow for one (1) entry to competition. c. You must be a Red Email subscriber and opted into at least one email preference at the time of drawing to be eligible for the competition. Draw: 14:00 (AEDT) on 13 October 2017. Prizes: One Major Prize and six minor prizes. The Major Prize valued at $20,000, the first minor prizes is valued at $2,000 and next five minor prizes are valued at $500 each based on the recommended retail value and the exchange rate at the time of printing. The Promoter accepts no responsibility for any variation in the value of the prizes. Winner notification: The winners will be notified by email and by telephone within 2 working days after the draw and their names will be published on 20 October 2017 in The Australian newspaper and on qantas.com, (for a minimum of 28 days). Qantas Vouchers are subject to the Qantas Voucher Terms and Conditions located at qantas.com/voucherterms. Authorised under NSW Permit No. LTPS/17/16918, ACT Permit No. TP17/01616, SA Licence No. T17/1522. See full competition terms and conditions.

 

[love_the_life]

My points for checking details landed overnight - I had almost forgotten about them.

 

[Sdtravel]

So i got nothing.
How are others following up on this? Do i just email them somewhere? I assume the Online Support chat will be just as unhelpful as ever.
No idea who i will prove i qualified for it.

 

[Mr_Orange]

So i got nothing.
How are others following up on this? Do i just email them somewhere? I assume the Online Support chat will be just as unhelpful as ever.
No idea who i will prove i qualified for it.

I used the online chat. They asked for screenshots, etc, which I said I didn't have because I didn't realise Qantas was in the habit of not honouring promotions. At which point, I got a more positive response..... no points as yet though....

 

[Sdtravel]

I submitted a request via the site and got a generic response that clearly appears they didnt do anything or look into it at all.

"Qantas run a variety of promotions throughout the year. Some are specifically targeted while others are on a random selection process.

To ensure that you are eligible for the Bonus Promo, you need to register the promotion first to your account and ensure you have met the criteria so the Qantas Points will automatically reflect to your account"

 

[Mr_Orange]

I submitted a request via the site and got a generic response that clearly appears they didnt do anything or look into it at all.

"Qantas run a variety of promotions throughout the year. Some are specifically targeted while others are on a random selection process.

To ensure that you are eligible for the Bonus Promo, you need to register the promotion first to your account and ensure you have met the criteria so the Qantas Points will automatically reflect to your account"

Auto-response #5. It makes it easier for the non-English speaking/reading, overseas call centre to process.

 

[Sdtravel]

Ive now called about it and the agent will find out and personally call me about the outcome. Dont know if its just WP service or standard practice. Its a bice touch but still dont know what is happening with the points status.

 

[Strategic Aviation]

How are others following up on this? Do i just email them somewhere?

I emailed and only got the automated receipt, which was about two weeks ago. Looks like I'll have to call.

No idea who i will prove i qualified for it.

Always take screenshots.

 

[Sdtravel]

So as an update i got the points today.
Last week i called the after my unsuccessful email request. They lodged a request to look into it.
I called to follow up yesterday and they said it was still under review and they would escalate to get it fast tracked.

Today i got a response and they have been credited.

As a side note i also called last week about my missing Qantas Cash bonus points and they were credited yesterday.

So the take away. Always call about these things.

 

[Mr_Orange]

Can anyone remember when this promotion ended and hence when the 6 week waiting period is up?

 

[Sdtravel]

It ended months ago. So 6 weeks is up. I chased up mine last week and they manually got them pushed through.

 

[Mr_Orange]

It ended months ago. So 6 weeks is up. I chased up mine last week and they manually got them pushed through.

That's what I thought. Thank you.

 

[Strategic Aviation]

Still dealing with Qantas customer service four months after the promotion

 

[Mr_Orange]

I still don't have my points. I might call today rather than using the chat function.

 

[astrosly]

Still dealing with Qantas customer service four months after the promotion

Me too. I emailed and called twice in the last month and I keep getting told they are looking into it.

 

[jokes128]

I got 2000 points each for the four of us, including my 2 kids, although it took about 3 months for the points to appear in our accounts, but certainly happy about that. Hope you all get your points soon.

 

[Mr_Orange]

I just spoke to quite the most unhelpful and brickwall like agent in Auckland. Refused to entertain anything and refused to escalate it any further. He also denied that there were any records of the two chat sessions I instigated.

Qantas staff have clearly been briefed to resist crediting these points as much as they possibly can.

Does anyone have the name and postal address of the current CEO of QFF/QLoyalty? - this information was also refused.

 

[astrosly]

I just spoke to quite the most unhelpful and brickwall like agent in Auckland. Refused to entertain anything and refused to escalate it any further. He also denied that there were any records of the two chat sessions I instigated.

Qantas staff have clearly been briefed to resist crediting these points as much as they possibly can.

Does anyone have the name and postal address of the current CEO of QFF/QLoyalty? - this information was also refused.

This is disappointing. I had an SR raised in October and called three times to follow up, the last being this past Monday in which I was told the SR has since been closed (with no response) and no points credited and they would follow up and call me back that afternoon after it was done. They didn't, and still no points.

 

[Mr_Orange]

This is disappointing. I had an SR raised in October and called three times to follow up, the last being this past Monday in which I was told the SR has since been closed (with no response) and no points credited and they would follow up and call me back that afternoon after it was done. They didn't, and still no points.

Well, out of nowhere my 2000 points have turned up. Given the difficulty in chasing these, I can't be bothered chasing them for the other 4 accounts.