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[serfty]

I can't be bothered chasing them for the other 4 accounts.

try another tack:

www.airlinecustomeradvocate.com.au

 

[Strategic Aviation]

Nothing for me. Will call next week, then consider ACA.

 

[grussellt]

I would also advise QFF of your attempt to resolve via ACA.

 

[Strategic Aviation]

I was intending to do that, though I don't expect they'd suddenly become cooperative upon hearing it.