Earn points on Bank Transfers

[AIRwin]

Thx.must be a new feature a se have never set one up

I've used it for some time...

 

[SOPOOR]

I've used it for some time...

As in a new feature they've included it on the statement

 

[Legoman]

Thx.must be a new feature a se have never set one up

New formatting of the statement layout is all, designed to confuse the F out of everyone for no good reason. I had exactly the same reaction when it appeared on mine and questioned Citibank by online chat about what it meant. The idiots should have just left it off entirely if there is no FPO activity instead of introducing something new with a null value that no-one is expecting or understands.

 

[SOPOOR]

So am I doing it wrong?

Set it up for nov 9
Statement date is the 14th Nov
Setup 20k of a 26k limit to try
Successfully charged

Today I cancelled the 20k with the intention of doing 2x 13k on the same day to maximise

However it's coming up with unsuccessful

 

[Pele]

So what am I doing w

Set it up for nov 9
Statement date is the 14th
Setup 20k of a 26k limit to try
Successfully charged

Today I cancelled the 20k with the intention of doing 2x 13k on the same day to maximise

However it's coming up with unsuccessful

Cant do greater than your credit limit in a billing cycle.

 

[SOPOOR]

Cant do greater than your credit limit in a billing cycle.

i was trying to set it up for dec 9th which was when my next payment was already scheduled,
did it not work because yesterday was the 14th nov?

 

[aikman]

Need to wait a day or two for the $20k cancellation to be processed properly. Only then can you set up the $13k ones.

 

[Legoman]

So am I doing it wrong?
Set it up for nov 9
Statement date is the 14th Nov

Depends I guess on your idea of "wrong". If your objective is to minimise the number of interest free days before you have to pay the money back again, then scheduling a new charge to a credit card right before the new statement is produced is a really good way of doing this.

 

[SOPOOR]

Depends I guess on your idea of "wrong". If your objective is to minimise the number of interest free days before you have to pay the money back again, then scheduling a new charge to a credit card right before the new statement is produced is a really good way of doing this.

oh i hadnt considered the maxing interest free days yet

so if my statement date was 14/11, then I guess the best would be to arrange it on the 15/11 so that any charges would be due 15/12+3 weeks (or whatever it is to get the max 55 days)?

 

[Legoman]

so if my statement date was 14/11, then I guess the best would be to arrange it on the 15/11

No, because a scheduled payment for the 15 of a month will execute 3 working days before that (Citibank's rules) which means anywhere from the 10th to the 12th of a month taking into consideration possible weekends (but not public holidays).

In the weird world of Citibank-land, "days" means only working days, which for Citibank means Mon-Fri. Sat-Sun do not exist in Citibank-land. You really have to get your head around this. Sat-Sun DO NOT EXIST. Ever. When Sat-Sun do not exist, you have to add an error factor of 2 days to anything and everything regularly repeatable Citibank quote with a date on it. So when you say your statement date is 14, what that actually means is your statement date can be anywhere from 12 up to 16 of the month depending on weekends. Similarly, when Citibank say they will charge PayAll payments 3 days before the scheduled date, what they mean is they will charge them anywhere up to 5 days before the scheduled date depending on weekends.

Let's say the 14th of a month is a Saturday. Saturday and Sunday don't exist in Citibank-land, so that month your statement will be produced on the following Monday, but that Monday is a public holiday because it's a long weekend. So now your statement is produced on Tuesday 17th. To make a PayAll payment execute after the statement to maximise interest-free days, it has to be scheduled for at least Sat-Sun 21/22 of that month. That is an extreme example that can get worse if it's Easter and the Friday is also a holiday, but as a rule of thumb, I would take your nominal statement date, add 2 days to that, then add another 3 days to that and that's your nominal best PayAll payment scheduled date to have the payment charged just after your statement is produced so it goes on the next one instead and has the full 55 days of interest free before requiring repayment.

 

[Legoman]

Keep in mind also that 3 days is a Citibank thing that applies to everything they do, not just PayAll payments. Citibank give themselves a minimum of 3 days to do anything, and again, days means Mon-Fri working days only. If your statement date is nominally 14, then that means your payment due date is typically around 8-9 of each month. If you have DD setup for payment, then 3 days is required for that payment to clear and reappear as available credit on the card to fund the next month's Payall payment.

Let's say that your payment due date is 8, but 8 is a Friday. That payment won't actually clear and bolster your available credit on your card until the following Wednesday 13. Keep that in mind too because you're going to need that payment from the previous statement cleared and in your available credit to fund the next month's PayAll payment right after the statement is produced.

 

[SOPOOR]

Keep in mind also that 3 days is a Citibank thing that applies to everything they do, not just PayAll payments. Citibank give themselves a minimum of 3 days to do anything, and again, days means Mon-Fri working days only. If your statement date is nominally 14, then that means your payment due date is typically around 8-9 of each month. If you have DD setup for payment, then 3 days is required for that payment to clear and reappear as available credit on the card to fund the next month's Payall payment.

Let's say that your payment due date is 8, but 8 is a Friday. That payment won't actually clear and bolster your available credit on your card until the following Wednesday 13. Keep that in mind too because you're going to need that payment from the previous statement cleared and in your available credit to fund the next month's PayAll payment right after the statement is produced.

awesome thanks for that great explanation, looks like i wont be cutting it that fine, jsut wanted to get the rough dates right, since $20k in offset is only about $10 per week,

 

[Ade]

So, I got my new Citi Premier Card with Qantas yesterday. I'm trying to set up a CitiPayAll thingy for Revenue NSW, but the app keeps telling "Payment Unsuccessful. We are unable to process your payment now"

Anyone else facing this?

This is a new card that I activated this morning. Have not made any transactions on it so far. On the phone with customer support now, been 20 mins ... no human interaction yet .. the annoying voice keeps saying "thank you for your patience", every 20 seconds. .. I know that you'll be with me as soon as possible! stop saying that (rofl)

Update : turns out the network was so bad in my workplace that Citi Mobile App couldn't process the payment. I went outside the building and it worked!

 

[Legoman]

So, it turns out that starting a sentence with "So," is completely redundant unless you want to sound like a 13yo girl at a Taylor Swift concert, or you want to talk about Peter Gabriel's classic album from 1986

 

[theblank]

I am flying so many kites with my Citibank credit card now, I dont know whether i am Arthur or Martha. Half a dozen Payall payments plus another 6 interest free cashouts over 12 months repayments.

But anyway the direct debit monthly credit card repayment takes the right amount out, so i dont have to understand anything.

 

[Legoman]

I am flying so many kites with my Citibank credit card now, I dont know whether i am Arthur or Martha. Half a dozen interest free cashouts over 12 months repayments.

If done only for the Coles gift cards, may I ask why you went for the 12 month payout instead of 6? Unless I'm mistaken in how the scheme works, it does seem like the fee for 6 month payoff is a lot less than for 12 month

Edit: Actually it doesn't look like you need to bother. Citibank have just done an update this morning and it looks like the gist of it was to remove the FPO cash out free bonus gift card option. Not there anymore, at least on my log in.

 

[Happy Dude]

I tried to amend a payall payment by a few days, cancelling the one in place. Now it won't allow me to add a new payment:

" ! Payment Unsuccessful - You have reached the maximum monthly limit allowed for the selected category"

Doesn't seem to matter what category or payee I use, same message. I'm doing only two payments per month totalling $13k on a $15k limit card, so I'm well within all the transfer and category rules.

Hard not to conclude that they're blocking the set up of obviously fabricated payments.

 

[Legoman]

Nope, that's not what's going on. Citibank's archaic systems block you from doing anything new for 24hrs after you've cancelled a payment. Call it an anti-spam flooding measure if you like. It's undocumented and you won't get any acknowledgement of it existing from their CSR either, but it exists. This is why the advice is that if you want to cancel any scheduled payments, then make those cancellations the very LAST thing you do after you've set up the new ones, because once you cancel, you'll be locked out of doing anything more until tomorrow.

There are other 1 day lock outs for doing other things too. For example I transferred some money into my credit card to lift the available credit to an amount that would enable me to execute an FPO cash out to get a cheap eGift card. Doing that locked me out of starting that FPO until the next day too. Citibank's systems need to do a reconciliation 'reset' overnight before a lot of things will be allowed, but unless you work for the Citibank back office or are their IT person, you won't ever find a documented list of what all these triggers are. You only find out about them when you accidentally trigger one and suffer the 1 day lock out yourself.

Another particularly annoying lock-out trigger they have is the addition of a new payee. To any normal way of thinking, the only time anyone would want to add a new payee is when they actually want to USE that payee to pay money to immediately. Unfortunately Citibank's batsh!t systems are so utterly cough that adding a new payee will lock you out from using that new payee until the next day with an "error" that says FG1441. When you interrogate their CSR to explain what FG1441 means, they just feed you some BS scripted cough about fraud and security and health & safety and privacy and inclusiveness and climate change and same-sex marriage and whatever other wokist cause-du-jour they can come up with to deflect from the fact their systems are too cough to deal with more than one request every 24 hours.

You can sometimes reset the lock-out by logging out and back in again, but this doesn't work more often than it does. You can also force them to reset it if you can get transferred to the Security & Fraud Team who seem to hold the keys to this lock-out system, but it's actually impossible to talk to anyone in the fraud team directly. No CSR will ever put you through to this mysterious team. If you really ramp up the agro to DEFCON 11 and threaten a case with AFCA, someone will eventually clear to lock-out and clear the path forward… but, be warned, it will take at least an hour on chat or the phone before you can get to this.

 

[SOPOOR]

Basic question: is it per calendar month or statement cycle?
I'm about reconfigure, 9th sep transaction, 14th statement date, was going to do another one now but depending, I'll do one 1st Dec or after 14th dec

 

[Pele]

Basic question: is it per calendar month or statement cycle?
I'm about reconfigure, 9th sep transaction, 14th statement date, was going to do another one now but depending, I'll do one 1st Dec or after 14th dec

For me it is calendar month.

Pele.