Edit: EXPIRED - ANA Business Class CGK to US Destinations from $530 AUD

Danger said:
Yes, I think the policy has been revised since then, but that doesn't negate the fact that airlines use references to "error" and "mistake" as leverage and justification to cancel.
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OMG seriously? Who in their right minds would see that fare and not realize it was a mistake fare? Good luck to all if it sticks - but seriously if it doesn't who would be surprised?
 
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Danger said:
Yes, I think the policy has been revised since then, but that doesn't negate the fact that airlines use references to "error" and "mistake" as leverage and justification to cancel.
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Under the new DOT 'rules' they can cancel as long as it was a mistake. No need to lead evidence about what consumers thought or didn't think.

Of course that is separate from any legal action through the courts but the Dot avenue was the simplest and of course most cost-effective.
 
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It reminded me of airfare out of Yangon many years ago. Whoever put in the exchange rate missed a zero.
 
half-hour said:
The news articles about this say that there was an error in currency conversion rates.

Surely a flash sale would be publicised and there would be notice of it on the ANA website. Also, a sale would be unlikely to have fares that cheap.

Edit: Sorry, I've just realised I might have missed sarcasm / doublespeak in the post I quoted.
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No, you didn't miss any sarcasm or doublespeak.

Cruiser Elite said:
OMG seriously? Who in their right minds would see that fare and not realize it was a mistake fare? Good luck to all if it sticks - but seriously if it doesn't who would be surprised?
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Yes, seriously.

winfred said:
It reminded me of airfare out of Yangon many years ago. Whoever put in the exchange rate missed a zero.
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The issue was caused by a revaluation of the Myanmar kyat that had been planned (and announced) in advance but for which several airlines failed to update their fares in the GDS.
 
Danger said:
The issue was caused by a revaluation of the Myanmar kyat that had been planned (and announced) in advance but for which several airlines failed to update their fares in the GDS.
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Which still means it was a still mistake, or error. AFAIK the CTA threw out all claims once Swiss raised the mistake argument.
 
MEL_Traveller said:
Which still means it was a still mistake, or error. AFAIK the CTA threw out all claims once Swiss raised the mistake argument.
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My fares apparently weren't. I flew several on different carriers and never received any communication from any of them saying there was some kind of an alleged error.
 
Danger said:
My fares apparently weren't. I flew several on different carriers and never received any communication from any of them saying there was some kind of an alleged error.
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Great! That’s the best possible outcome :)

Error fares are great if the airline honours them. But the number of USA folk who sued the airline, or in the case of this ANA fare bought a ticket, but then refunded it to make a huge profit are putting the airlines in a difficult position.

You win some you lose some. But getting lawyered up over it is ridiculous. As are the charades in trying to call these fares anything but mistakes.

the only rule I fully subscribe to is to NOT call the airline until the fare is pulled. Calling the airline while the fare is live to ask for a seat number, or ask ‘is this a valid deal’ is selfish.
 
MEL_Traveller said:
Great! That’s the best possible outcome :)

Error fares are great if the airline honours them. But the number of USA folk who sued the airline, or in the case of this ANA fare bought a ticket, but then refunded it to make a huge profit are putting the airlines in a difficult position.

You win some you lose some. But getting lawyered up over it is ridiculous. As are the charades in trying to call these fares anything but mistakes.

the only rule I fully subscribe to is to NOT call the airline until the fare is pulled. Calling the airline while the fare is live to ask for a seat number, or ask ‘is this a valid deal’ is selfish.
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Imo refunding the fare to make profit is also an extremely selfish move, yeah the airline stuffed up but surely its going to get more attention if you can write a headline like "ANA pays to travel in Business class"
 
WilsonM said:
Imo refunding the fare to make profit is also an extremely selfish move, yeah the airline stuffed up but surely its going to get more attention if you can write a headline like "ANA pays to travel in Business class"
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While I'm sure there were people that did indeed intentionally change their reservation in order to get a refund that put them in the black, I reckon there would have been people that were also making changes for legitimate reasons (e.g. they wanted to change their dates or pick a better route). The fact that the website was providing refunds without any manipulation on the passengers part is not something I feel the passenger should be faulted for.
 
anyonebutqantas said:
So were people triggering refunds and getting them at the correct exchange rate for huge windfalls?
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I don't know if or how exchange rates were an issue but even when I looked at changing, I was given several options that would have returned more VND to me than I paid on the original ticket. This was still while the fare was live.
 
So are ANA blaming Amadeus? Otherwise ''provided by Amadeus, a travel technology provider." is not really required.
 

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