I've had an issue with some points not posting at all and others posting some time after the spend, not the 3 days or week they say. Spoke to customer service today and sorted out my missing points. One thing they told me of interest is that the points are supposed to post seven days after the expiration of the offer. So if the offer runs between the 1st of the month and the 7th for example, and you qualify for the bonus offer on the 2nd, you could be waiting until the 14th for the points to post. Where it gets confusing is if you've had multiple offers with the same bonus points that post out of order. If you do have a dispute, you need the receipt because you need to quote the store number, time, transaction number and receipt number.