I know accidents happen but why is the trolley inherently risky on DJ/VA when it isn't on any other carrier I have been on? Is the trolley too small?
I just don't understand the underlying issue that makes it unacceptable.
I can confirm another J cart went over very violently on Friday east coast flight (full flight) towards row 3, 4 and 5, smashing a lot of glass and spilling a lot of wine. Crew ashen faced. Pax row 4 (i think) sodden shoes with stinking wine. I felt apologies were weak and only given to 2 or 3 pax, and that the incident was poorly handled. It made a hell of a noise and thud with crashing bedlam. I had no idea this happens on occasions until reading here. And while thread is on topic of J product - I have flown at least 15 flights since intro in J and there is a real decline in staff attitude and service level - not just in the cabin i think. Still some great episodes of how it should be - but that is just it - they are episodes and not the norm.
The main issue is that on QF and other carriers in J class they use a full sized cart. The galleys on VA do not allow for stowage of a full sized cart so they use half carts.
Not really, but is anything I said not accurate ?
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For example, no IFE does not equal inconsistent service. Must of the complaints in this thread seem to be about lack of provision of hard product not inconsistency.
I agree. The service is consistently poor.