Entering a QF lounge with QR WP and then changing to your QF FF #

[BD1959]

I feel for the OP, but Qantas is not alone in this. BA in DFW trieD to claim that its own lounge is exclusively for Oneworld customers travelling on THEIR flight to London and no one else. As a oneworld elite, you’re eligible to use an appropriate oneworld lounge if you’re travelling on a oneworld marketed and operated flight. Try telling the lounge dragon that

The "Lounge Dragon" could well be correct in this instance. BA (like QF) do not have a Lounge at DFW - or at least never did - and use a contract lounge. Consequently under OW rules they are entitled to restrict access to customers travelling on certain airlines - per the description for this particular lounge on the OneWorld Lounge access website for DFW since this is NOT an "appropriate oneworld lounge".

Regards,

BD

 

[RichardMEL]

Well yes all the "rules"(alliance wide or even partnerships) go out the door when you bring contract lounges into the mix vs those run by either your own airline or an alliance partner (eg: BA pax using QF F lounge at LAX or AY/CX at HKG).

And this is where the matrix becomes truly insane in some instances.. for example QF flyers flying FJ are subject to a number of agreements affecting access... and it depends if it's a QF codeshare or FJ too, or what class of travel you're in (Yes I know they are a special sub case being "oneworld connect" but it is a good example imo).

And then there's the sometimes confusing example of flying EK as a QF elite and the subset of lounges you can enter.. it's its own world.

So there are so many separate agreements and requirements that some situations can get pretty confusing.

However the OP's one really isn't that complex. QF operate the QF lounge at TSV. QR is an alliance partner of QF. oneworld emerald status enables lounge access when flying on a oneworld marketed/operated flight (ie: QF out of TSV). It's not rocket science. The "issue" is more that of entering using the elite status but setting the flight to accrue to another program (ie: QF). Really it shouldn't MATTER where one is earning points/status since the alliance elite status held *should* trump that.

As noted earlier in this thread there have been instances of requiring the same FF# be on the BP as status used to enter a lounge. I get it but... it's really delving into minutae imo.

And here's a side question .. let's say I use QF points to redeem an award flying on a QF domestic flights. I have no QF status, but like OP I have QR status.. I access lounge with QR status but the BP would shw QF FF# because those points paid for it. That flight will earn zero for me. Should I not be allowed into the lounge because of the different numbers? Of course I should be allowed. To me it's the same thing.

I *do* see the other point of view as I say, but really it's more about some agents being uppity and not quite understating the rules as I understand them, and as qualified by QF corporate.

And heck what dot hey care? Indeed they could bill QR for the lounge use and get some dosh for the visit vs telling a customer to bugger off.....

 

[MEL_Traveller]

The "Lounge Dragon" could well be correct in this instance. BA (like QF) do not have a Lounge at DFW - or at least never did - and use a contract lounge. Consequently under OW rules they are entitled to restrict access to customers travelling on certain airlines - per the description for this particular lounge on the OneWorld Lounge access website for DFW since this is NOT an "appropriate oneworld lounge".

Regards,

BD

But PHL is an example where BA operate one of their own lounges and do not permit OW pax to enter. Appreciate it operates as a QR lounge for part of the day, but once becoming BA again, if you are flying AA in business class (TATL) you can't enter

 

[Vic]

Potentially, avoidable by using IT capabilities to their full extent. Just need to get someone in the call centre who knows where to find the various fields...

Using Status Benefits & Earning Points with Different Programs

If you have status with a given airline, you'll often feel obliged to continue crediting points to that airline's frequent flyer program.

www.australianfrequentflyer.com.au

 

[trippin_the_rift]

They are probably making sure they can collect the entry fee from QR.

How much does QF get to charge QR every time someone uses a QR card to get into a domestic QF lounge? Does anyone know?

I seem to recall its $50USD for an international lounge....? Could be way off though.

In the case where QR FFP used to enter QF lounge where QF# marked and operated, QR would pay $0.
In fact, Qantas should encourage doing exactly what the OP did by switching from QR -> QF , because that way, Qantas doesn't need to pay out mileage accrual to QR. Imagine if QF were to enforce keeping the QR# on the ticket - members would start racking up QR miles (and costs for QF), AND getting that high-value member back into QFF# will be near impossible.

Qatar did an excellent job at screwing both VA and QF with the status match

I'm getting so sick of Qantas staff not knowing their own rules. More of sick of staff members refusing to be informed of those rules by looking at their own website. I'd ask for an actual apology from the staff member involved who couldn't be convinced by Qantas' own website.

This.
If the staff is new - oneworld lounge access rules are fresh in their minds.
If the staff has been around a while - they're experienced enough to know better.

 

[sudoer]

In fact, Qantas should encourage doing exactly what the OP did by switching from QR -> QF , because that way, Qantas doesn't need to pay out mileage accrual to QR.

Out of curiosity, does Qantas still pay even when Qatar doesn't credit any Qpoints for domestic QF flights?

 

[NM]

In the case where QR FFP used to enter QF lounge where QF# marked and operated, QR would pay $0.
In fact, Qantas should encourage doing exactly what the OP did by switching from QR -> QF , because that way, Qantas doesn't need to pay out mileage accrual to QR. Imagine if QF were to enforce keeping the QR# on the ticket - members would start racking up QR miles (and costs for QF), AND getting that high-value member back into QFF# will be near impossible.

It was noted up-thread that QF domestic flights in economy do not earn anything in the QR FF program. So QF would not be racking up any costs to "buy" QR miles for QF domestic flights.

But I very much doubt the lounge agents have any understanding of how QF's costs are impacted by the different options under which lounge access is available.

 

[Himeno]

Well yes all the "rules"(alliance wide or even partnerships) go out the door when you bring contract lounges into the mix vs those run by either your own airline or an alliance partner (eg: BA pax using QF F lounge at LAX or AY/CX at HKG).

And this is where the matrix becomes truly insane in some instances.. for example QF flyers flying FJ are subject to a number of agreements affecting access... and it depends if it's a QF codeshare or FJ too, or what class of travel you're in (Yes I know they are a special sub case being "oneworld connect" but it is a good example imo).

BA often ignores oneworld rules for lounge access, usually claiming capacity as an out, even when BA doesn't have a flight within the next 2 hours.
At ORD, there are oneworld lounges in 2 terminals, AAs in T3 and BAs in T5.
AA, IB and JL depart from T3 and thus use the AA lounges (QF had planned the same before everything was suspended).
BA and CX use the BA lounge.
The other oneworld members at ORD (AY, RJ, QR) use the T5 AF lounge.
For oneworld flights, you can only get into the AF lounge if you're flying on AY, RJ or QR.
If you're on AY, RJ or QR, the BA lounge will send you to AF. Even if there is no one in the BA lounge. Even if you'll be departing before anyone from the BA flights arrive.

 

[BNEFlyer]

need to do it on the QR ap

Can't do it on QR app, QF booking reference doesn't register. Can't do it through the QF app or through MMB online. I'm flying QF as a Bronze with QR SG and have my QR FF number in the bookings to get seat selection and additional baggage but want to earn on QF. I could try in the lounge before boarding but might get knocked back!

 

[Muppet501st]

Can't do it on QR app, QF booking reference doesn't register. Can't do it through the QF app or through MMB online. I'm flying QF as a Bronze with QR SG and have my QR FF number in the bookings to get seat selection and additional baggage but want to earn on QF. I could try in the lounge before boarding but might get knocked back!

Strange, ive had no issues adding my QF PNR into the QR app and then changing from my QR FF to QF FF#
I was also informed you can do it on the Finnair app.

 

[trippin_the_rift]

Out of curiosity, does Qantas still pay even when Qatar doesn't credit any Qpoints for domestic QF flights?

Elite status delivery benefits get inked at the oneworld level (think top-down approach), whereas mileage accrual is bi-lateral agreements between each airline. That is why one airline earn rates may be different from another - the agreements are different.

It was noted up-thread that QF domestic flights in economy do not earn anything in the QR FF program. So QF would not be racking up any costs to "buy" QR miles for QF domestic flights.

But I very much doubt the lounge agents have any understanding of how QF's costs are impacted by the different options under which lounge access is available.

Good catch!
Not many miles/points to earn on short-haul economy class flights anyhow. It's status that matters - and it's my opinion that QR elites will have their status extended longer than QF will extend elite status.

 

[madrooster]

Potentially, avoidable by using IT capabilities to their full extent. Just need to get someone in the call centre who knows where to find the various fields...

Using Status Benefits & Earning Points with Different Programs

If you have status with a given airline, you'll often feel obliged to continue crediting points to that airline's frequent flyer program.

www.australianfrequentflyer.com.au

QF do not support FQTS. No one in oneworld does.

 

[madrooster]

QR FF number in the bookings to get seat selection and additional baggage but want to earn on QF.

Watch out on the baggage - if you check in more than what a bronze would be allowed, it will deny you boarding these days on QF.

 

[Kangol]

In the case where QR FFP used to enter QF lounge where QF# marked and operated, QR would pay $0.

Who pays for the lounge access then?

 

[madrooster]

Who pays for the lounge access then?

The operating carrier - so QF in this instance. It's one of the reasons why QF don't care much about scanning BPs at domestic.

 

[BNEFlyer]

Watch out on the baggage - if you check in more than what a bronze would be allowed, it will deny you boarding these days on QF.

I was looking forward to using the OWS baggage allowance when I visit family at Christmas, until I read on the QF site that they restrict luggage to 1 x 23kg per person on the Dash 8 no matter their usual allowance.

 

[Vic]

QF do not support FQTS. No one in oneworld does.

and yet I've used it with Qantas...

and I've used it for an American award flying on Qantas.

 

[Happy Dude]

Are there any other reports of a dom QF flight earning QR points/miles (other than @blankman here). Can we put this in the one-off basket?

 

[ChrisMars]

I was looking forward to using the OWS baggage allowance when I visit family at Christmas, until I read on the QF site that they restrict luggage to 1 x 23kg per person on the Dash 8 no matter their usual allowance.

Mmm doesn't seem right. Maybe a recent change? On my booking confirmation of an international flight with domestic dash8 connection, I had 60kg on all the legs. That was for march 2020 (qantas status).
I read somewhere that due to weigth restriction, your excess baggage on dash8 may fly another service.

 

[Kangol]

The operating carrier - so QF in this instance. It's one of the reasons why QF don't care much about scanning BPs at domestic.

Interesting, is that also for international?