Flight report, DL2152 JFK - ATL
Sunday 26 January
I should be writing this in Miami. I'm stuck, though, in the Sheraton Gateway in Atlanta. My bags, however are having a night away from me in Miami.
I knew when check-in started that the plane would leave 10 minutes late. While transferring between T4 & T2 & the respective lounges, that went up to 20 minutes.
On the plane at the gate, the front door was opened several times to allow late arriving pax to arrive. One guy got into a yelling match with the FAs (usual cabin baggage story) & his bags got put into the hold.
There was an APU failure, the plane was late arriving & to make things worse, something in the towbar snapped during pushback.
Departure was 90 minutes late to take off & my connection in ATL was 58 minutes. The plane made up some time, though but ATL being ATL, there was a long taxi. 18 minutes between wheels down & making the next flight was never going to happen.
The female FA I spoke to was nice & explained what I already knew that the decision would be made on the ground. She would, however, try to assist the process by asking non connecting pax to remain seated to give people a chance. True to her word, she did this. She was ignored by the pax who just did what they normally do ... so I lost it. Despite me losing it, only the occasional pax moved aside.
It was all in vain. The flight had closed despite the gate screen showing final call. There was no one at the gate & not a white courtesy phone to be seen. Had to return to the gate I came from, a phone call was made. Flight closed.
Off to customer service & I find that my bags made the flight but not me. So they'll be waiting for me in Miami. I've got an early flight to Miami in the morning & I need sleep. I need to be on the shuttle at 0525 for a 0735 departure - lucky for me, I'm HLO now. All with the exception of my CPAP machine which is having a night off in Miami, I don't really need anything else.
While all the leemings were queued up to check in (Delta must be up for a lot tonight), I was on the phone which was recharging. I spoke to the hotel to confirm I'm a no show.
I spoke to X who has been through this before (she recently was in the same situation as me when returning back to JFK - she was stuck in DC). She calmed me down a lot - that's why I called her.
Then I spoke to the booking company & I'm getting a full refund in 7 - 10 days.
So where am I?
I'm in the Sheraton Gateway near ATL. Too bad I can't enjoy it. With hindsight, I could have stayed in NYC tonight & flew to MIA tomorrow for my cruise but at least I'm in (as X said) in a better hotel that the airline is (quite rightly) paying for.
I have sent a combination compliment & complaint to DL.