They've taken 2,400 points out of my account and I can't see a legitimate reason why. I'll call on Monday to ask for the points to be reinstated.
It'll be an interesting test.
It's worth around 1,000 QFF points. Those points couldn't cost WOW more than a dollar or two. Even at rack rate it's only $10.
If they don't refund the points, I'll switch exclusively to Coles as a matter of principle. Based on my weekly basket size, WOW will be worse off within a fortnight.
An established business as big as WOW should be able to get the IT system sorted. Penalising customers because they can't, or won't, is unreasonable.