Failed Virgin Experiences...

[LiamR]

I'm hearing you there! Gate 6 is the worst, as the door is crowded and you can't "walk" to the front of the mob.........barge perhaps, but a dainty petal like moi isn't inclined to do that (much :mrgreen!

I've so far found PB to work well.....also the priority lounge entry/screening @ SYD. When I went in there as silver (but with PE booking) the lounge angel??/dragon really gave me the once over because I didn't immediately show my boarding pass. I confess that I thought that even though they say they need to see a current boarding pass, that it would show up when they swipe the Velocity card....apparently not!

Urgh. I hear you about Gate 6. It's right up the back in the corner and everybody crowds around the desk waiting to board. When they call for golds and PE pax everybody gets up and stands around, making getting to the front (Without sounding like a jerk by saying, Excuse me, Gold Comming through) very hard.

Gate 1 & 2 (Although DJ rarley use those gates, usually only for JQ) is also very bad due to it being up the other end in the little corner.

Usually Virgin use gates 3,4,5 which are much more open, so it isn't as bad.

Not much of a failed Virgin experience but...

At OOL on Sunday 0700 I waited 25mins in the security line. Two asian tour groups, a rugby team and over a hundred other pax. Most with coins in their pockets or otherwise setting the metal detector off. I was wishing for a priority security lane...

 

[Deleted member 29185]

At OOL on Sunday 0700 I waited 25mins in the security line. Two asian tour groups, a rugby team and over a hundred other pax. Most with coins in their pockets or otherwise setting the metal detector off. I was wishing for a priority security lane...

Yep........ We've noticed OOL seems to be one security screening point where 90% of pax want to walk through the metal detectors 15 times!

 

[Justchecking]

Similar to Qantas, the CS will be in charge of the J Cabin. They have recently completed (some are just about to finish) the necessary training for Business Class.

I think it's a couple hours of training online, and then two days in BNE learning the practical side of

Mmm. I'm inclined to agree with you here. Lately it has got quite inconsistent. I'm hoping it is due to the upcoming transition to Business class.

Well if they are doing so much training then why is the service going downhill? Shouldn't these newly trained staff be implementing their business class skills in anticipation of the roll out? If the service levels are at the point where you wouldn't pay for it, doesn't it make sense to let someone other than the AFF forum know? Someone who works for the company perhaps? If a staff member doesn't pull their weight, they need to be getting a kick up the pants, not a slightly negative anonymous commentary on AFF.