Falling out of love?

[wannabeinvestmentbanker]

I'll add a little annoyance. Points not matching the purchased fare. Booked a return that was say $200 in one direction and $100 on the return. The first flight has given me 1500 points, that is points for half the cost of the booking. Not points for the cost of the first flight. Just another little thing to keep tracking to make sure the balance is properly credited when taking the return flight in a few months time.

From my experience on saver lites in one direction and flexi on the way back VA average out the cost of the booking and allocate points accordingly so half for the first and half for the return and you will receive the total points you are entitled to.

 

[Deleted member 29185]

Easy answer is that at the same time there are several posters that always pipe up an say things like

Sounds about right for VA

Those comments have become very tired also.

I agree. All VA has to do is fix their problems and comments like those will stop......but those comments relate to an airline in question. I doubt you'll ever find a post of mine defending QF failures by stating "but that could happen on VA" simply because it's not a valid excuse for any airline, so why do people continue to post such a rubbish comment in response to a valid posting of poor service?

I accept you enjoy (by large) your VA experiences.......but one doesn't have to read for too long here on AFF to realise that there are many others who haven't been as fortunate. I've been flying quite a bit more on QF these days and to honest, I've had far more problems on VA than QF, but I wouldn't for one minute consider posting a comment dismissing the poor experiences others have endured on QF by effectively saying "that's the same on any airline, so stop your bleating"! I know that's not what you posted, but that's the inference I took from it and perhaps others did as well.

 

[medhead]

First off the bag going missing was not the issue but the situation occurring on a Platinum's first try of va

But the point is absolutely valid that bags can go missing or flights cancelled with any airline. There is nothing unique about VA that makes this happen if you fly with VA. Yes it is funny that both happen in the situation described. But that coincidental occurrence is not a reason to avoid VA in the future. In this case it sounds like the bags did turn up very quickly, this matches my experience with missing luggage on VA.

Then there is this idea of VA fixing their systems. Missing luggage cannot be prevented by any airline, not sure what they can fix there. The luggage seems to have been returned quickly. Aircraft going tech, do they fix that by flying anyway?

 

[medhead]

From my experience on saver lites in one direction and flexi on the way back VA average out the cost of the booking and allocate points accordingly so half for the first and half for the return and you will receive the total points you are entitled to.

I'll have to check. I but don't recall booking a flexi. Could be saver and saver lite.

But clearly when the fares are different they average the price on each leg.

 

[Clivem]

The more I read this thread the more I’m wondering about the premise of ‘loving an airline’, any airline ?

I can understand how someone could love, depending on what rocks your boat - a classic car; a strand of flawless Paspaley pearls; that special secret holiday location; that bottle of wine you would drive hours to collect: hell even a significant ‘other’ human being …… but an airline ?

Most I’d give any airline is cosy long weekend in chalet on the understanding nothing is going to come of it.
But Love any airline, no, sorry we are either one night stands or at best in ‘open’ relationships , each of us in it to get whatever we can and if we are good maybe money for the cab fare home …… to avoid ‘the walk of shame’.

 

[JohnK]

Yes it may have happened on any airline but for it to have happened to a QF WP trying VA J for the first time does not speak well of VA IRROPS for J passengers.

VA has poor service recovery.

Not sure why some try to sugar coat it.

 

[medhead]

VA has poor service recovery.

Not sure why some try to sugar coat it.

Only in your experience.

In my experience they have excellent service recovery. That is not sugar coating anything. You had a bad experience - get over it.

 

[ap_spd]

Only in your experience.


In my experience they have excellent service recovery. That is not sugar coating anything. You had a bad experience - get over it.

I had excellent service recovery as well, two return business class tickets for any destination in Aus, even when the fault was with the agent who booked SQ tickets under wrong fare bucket ( was bait and switch so no nothing that i could have done to prevent it)

 

[Bolthead]

I had excellent service recovery as well, two return business class tickets for any destination in Aus, even when the fault was with the agent who booked SQ tickets under wrong fare bucket ( was bait and switch so no nothing that i could have done to prevent it)

Sorry, what do you mean by 'bait and switch'..?

 

[ap_spd]

Sorry, what do you mean by 'bait and switch'..?

Well the agent shared an itinerary with me which had a specific fare bucket (full fare economy) and then when they finally issued the ticket on the morning of my flight I was put on the lowest fare bucket.
Hope this helps!! Cheers

 

[Bolthead]

Well the agent shared an itinerary with me which had a specific fare bucket (full fare economy) and then when they finally issued the ticket on the morning of my flight I was put on the lowest fare bucket.
Hope this helps!! Cheers

OK good, now I understand.... 'the old bait and switch'.... second time I have fallen for that one this week.

 

[JohnK]

Only in your experience.

In my experience they have excellent service recovery. That is not sugar coating anything. You had a bad experience - get over it.

Well done medhead.

You have had excellent service recovery so you just dismiss anyone who posts their bad experiences on AFF. You are unbelievable. And don't tell me to get over it.

Not sure why some try to sugar coat poor service recovery.

 

[ozbeachbabe]

Well the agent shared an itinerary with me which had a specific fare bucket (full fare economy) and then when they finally issued the ticket on the morning of my flight I was put on the lowest fare bucket.
Hope this helps!! Cheers

So did you pay the higher airfare or the fare that was issued on the day?

 

[straitman]

Well done medhead.

You have had excellent service recovery so you just dismiss anyone who posts their bad experiences on AFF. You are unbelievable. And don't tell me to get over it.

Not sure why some try to sugar coat poor service recovery.

It goes both ways JohnK,
I have also had great service recovery by VA but there are others here who struggle with that concept and are dismissive of me for that.

In other words I am saying that our experiences and expectations are all different.

* I've also had bad service recovery from VA and good and bad from QF.

 

[ap_spd]

So did you pay the higher airfare or the fare that was issued on the day?

hey Oz, ended up paying the higher fare as the agent had already charged the money for a given fare bucket but then issued the ticket at a lower fare bucket...

 

[trippin_the_rift]

It goes both ways JohnK,
I have also had great service recovery by VA but there are others here who struggle with that concept and are dismissive of me for that.

In other words I am saying that our experiences and expectations are all different.

* I've also had bad service recovery from VA and good and bad from QF.

Reminds me of the service recovery I would most like. A promise.
The airline will deliver xx_ and ZZZZ on all flights or you get YYYY (something painful for the airline).

Then reward and penalise staff appropriately.

 

[JohnK]

It goes both ways JohnK,
I have also had great service recovery by VA but there are others here who struggle with that concept and are dismissive of me for that.

In other words I am saying that our experiences and expectations are all different.

* I've also had bad service recovery from VA and good and bad from QF.

I don't disagree with you. I was not defending Qantas. That's for another thread. I was referring to my VA experiences. Note the plural use of the word.

What I don't need is for someone to quote my post and dismiss my concerns and tell me to get over it because they have had a different experience to mine.

 

[jpk]

Falling out of love again today - another weekend sub of a 332 with a 738 on a transcon. Very annoying when these happen with no warning and you end up in the very back row of the plane!

 

[lovestotravel]

VA doesn't do service recovery very well

 

[rioter]

Left feeling pretty coughpy after a SYD->LAX flight in premium economy. Service was appalling took 3 attempts to get a drink with my meal. Yet they happily carried champagne and nuts back from business class to someone in economy a few times. They didn't ask anyone to raise their seats during dinner, and was getting impatient as i attempted to get a table out and under the seat. No arrival cards were ever distributed. No greeting by the CSM as a platinum. Just all around a horrible experience. Flight back wasn't much better unfortunately. The whole experience was worse than some i have had further back in the plane.