Thanks for all your helpful advice!
I too have flights with Etihad booked through Aunt Betty. Etihad recently cancelled the first leg, so it is a forced (involuntary) cancellation. After an hour on hold I managed to speak to an AB rep, who told me my flights were non-refundable, so a credit note was my only option. He also said I would have to book the same itinerary and travel in the same month in 2021(!) AND that AB would charge $55 for this privilege!
I checked Etihad's Conditions of Carriage. '
10.2 INVOLUNTARY REFUNDS
10.2.1 If we: (i) cancel a flight; (ii) fail to operate a flight reasonably according to schedule; (iii) fail to carry you on a flight for which you have a confirmed reservation and have met the Check-in Deadline and applicable boarding deadline and you have not been refused carriage for reasons permitted by these Conditions of Carriage; (iv) fail to stop at your destination or Stopover; or (v) cause you to miss a connecting flight on which you hold a confirmed reservation and adequate time existed to make the connection between the original scheduled time of arrival of your flight and the departure time of the connecting flight, the amount of the refund shall be, unless otherwise specified by appropriate law:
10.2.1.1 if no portion of the Ticket has been used, an amount equal to the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid);
10.2.1.2 if a portion of the Ticket has been used, not less than the difference between the fare paid (including taxes, fees, charges and exceptional circumstances surcharges paid) and the applicable fare calculated by us (including taxes, fees, charges and exceptional circumstances surcharges paid) for travel between the points for which the Ticket has been used.'
No mention of Fare Rules here.
Also, I have travel insurance for the trip, taken out before Covid-19 was a known event, no exclusions for pandemic, so I thought they would cover me if a refund was refused. But of course they have a clause that a voucher or 'remedy' invalidates my claim.
In addition to the ridiculous situation where people are being changed cancellation fees for flights that are forced cancellations, we have this very vague idea of 'voucher or remedy'. What, would a $10 voucher for McDonalds suffice???
How do you challenge the fairness of the remedy or voucher?
In my case I need to book before 30 September and travel before 31 July, except that I MUST travel in April!!! I must pay $55 to rebook (no alternative, can't bypass AB) AND pay the difference in fare!
I'm phoning the ACCC tomorrow and then my bank. What a rort!