Jennifer Cook
Junior Member
- Joined
- Mar 29, 2016
- Posts
- 13
Travel agent services are partially an insurance policy: you pay for the guarantee of support if and when you need it - they (the good ones) advocate for you in a situation where you mind need urgent repatriation, get you priority access to the airlines to make reschedules, proactively anticipate flight changes during world events, and basically hold your hand IF you need it.FC has received commission from the airline for selling the ticket = covering costs + wages + profit. If the airline cancels and FC isn't happy losing that commission they should take it up with the airline.
$300 cancellation fee for refunding money when an airline cancels your flight? Even if that whole process took an hour, that would be $50 (staff wages plus on-costs). So the $250 balance is pure profit.
Post automatically merged:
For the record, did anyone take a copy of the previous cancellation clauses? That could come in handy down the track!
I'm not sure you understand the concept of PROFIT.... Profit is Income less Expenses. If Expenses are greater than Income, there is NO profit. If you want full refunds, then be your own agent, and book your own flights direct with the airline. If you want service, be prepared to pay for it.