Flight Delay - QF1 - Wed 15 Jan 25

[Forg]

The application of RSA is a bit more nuanced than that...
In any case, its a bit stretchy to assume that just because a D appears in a flight number that the incidence of boozy passengers goes up.

No no no ... the link wasn't between D & boozy, the link was between cranky & cranky-boozy.

 

[Quickstatus]

the link was between cranky & cranky-boozy.

No

 

[Forg]

No, it is full of passengers - some/many would be cranky though.

I was referring primarily to this.

 

[LDN via BNE]

My wife reported J is very empty; crew mentioned many J pax had opted for the Singapore Airlines flight the previous day in economy.

Opening compensation offer from Qantas is a $500 voucher - should I push the issue or ask for points instead (UK-based, so QF opportunities are somewhat limited)?

 

[Quickstatus]

referring primarily to this.

And as I said, cranky does not mean drunk as well

 

[Quickstatus]

compensation offer

Many years ago the entire family of 5 were overbooked on a SQ SIN-SYD.
SQ rebooked us on a flight 4 hrs later.
Compo: $500 cash per person + vouchers to spend in Changi airport. We were given $2500 cash on the spot at the transfer desk. IIRC the vouchers were about $50 each. This was over 15yrs ago. You can decide what $500 15 years ago is worth now. And we were travelling in Y.

I would ask for the $ in actual refund not voucher. Any compensation should be favourable to the passenger otherwise it is not meaningful. QF will never learn...

 

[jrfsp]

Many years ago the entire family of 5 were overbooked on a SQ SIN-SYD.
SQ rebooked us on a flight 4 hrs later.
Compo: $500 cash per person + vouchers to spend in Changi airport. We were given $2500 cash on the spot at the transfer desk. IIRC the vouchers were about $50 each. This was over 15yrs ago. You can decide what $500 15 years ago is worth now. And we were travelling in Y.

I would ask for the $ in actual refund not voucher. Any compensation should be favourable to the passenger otherwise it is not meaningful. QF will never learn...

As a benchmark if the flight was LHR-SIN current uk compensation would have been £520 in cash ($1050AU)

 

[Flyerlife]

QF typically only roster their UK crew 24hrs of less . Sometimes it’s less than 20hrs rostered in SIN.
AU/NZ crew tend to need higher rest requirements than the UK crew due to union agreements. Once a significant delay happens out of Heathrow , the impact on the crews rest can have implications for them operating the return sector.
There’s a reason there’s a UK base for cabin crew …cost cutting not just on wages but also on allowances /hotels and rest requirements (due to less slip time required by their contract )
Same as the NZ based crew -paid significantly less from AU based crews.

 

[Melb FF]

QF typically only roster their UK crew 24hrs of less . Sometimes it’s less than 20hrs rostered in SIN.
AU/NZ crew tend to need higher rest requirements than the UK crew due to union agreements. Once a significant delay happens out of Heathrow , the impact on the crews rest can have implications for them operating the return sector.
There’s a reason there’s a UK base for cabin crew …cost cutting not just on wages but also on allowances /hotels and rest requirements (due to less slip time required by their contract )
Same as the NZ based crew -paid significantly less from AU based crews.

I was in London and booked to fly back on the impacted QF2 service. Through Flighty app I was getting alerts about the QF1 delay from Singapore so expected it wouldn’t depart on time that night. I wasn’t seeing any changes in the Qantas app to this point.
I then received an SMS from a Qantas team member at LHR advising me the flight would be delayed by at least 13 hours and offering assistance.
They offered to search for flights on other airlines or get me accomodation. I asked them to check other flights that day. She came back and booked me on an oversold Emirates flight with a confirmed Business class seat the whole way through to Melbourne.
From my experiences with Qantas in these matters they have always been proactive and helped as much as they can.
Maybe the difference is I figure they have probably got 400 upset customers, if I can be polite and friendly to the agent they tend to try and do a bit more for me to help. This was the case here, so whilst the situation sounded unavoidable due to the crew hours being exceeded, I didn’t think being aggressive with the team would get me a better result.

 

[serfty]

From my experiences with Qantas in these matters they have always been proactive and helped as much as they can. Maybe the difference is I figure they have probably got 400 upset customers, ...

Of course, there is the issue of up to 485 x £520 in UK261 compensation (over £250,000). Which would be a tad more costly than the $500 vouchers being mentioned upthread for travel on QF1.

 

[markis10]

Of course, there is the issue of up to 485 x £520 in UK261 compensation (over £250,000). Which would be a tad more costly than the $500 vouchers being mentioned upthread for travel on QF1.

Was thinking the same thing with regard the reported options QF1 pax were given by comparison.

 

[Quickstatus]

Maybe the difference is I figure they have probably got 400 upset customers, if I can be polite and friendly to the agent they tend to try and do a bit more for me to help.

While it is always better to be respectful in any interaction, I can't accept that an airline like Qantas determines the level of customer assistance based upon the "friendliness" of the customer. That would be very poor customer service.

 

[flydoc]

As a benchmark if the flight was LHR-SIN current uk compensation would have been £520 in cash ($1050AU)

An eminently reasonable proposed benchmark IMO. Please let us know the outcome @LDN via BNE

 

[Ouabain]

I was in London and booked to fly back on the impacted QF2 service. Through Flighty app I was getting alerts about the QF1 delay from Singapore so expected it wouldn’t depart on time that night. I wasn’t seeing any changes in the Qantas app to this point.
I then received an SMS from a Qantas team member at LHR advising me the flight would be delayed by at least 13 hours and offering assistance.
They offered to search for flights on other airlines or get me accomodation. I asked them to check other flights that day. She came back and booked me on an oversold Emirates flight with a confirmed Business class seat the whole way through to Melbourne.
From my experiences with Qantas in these matters they have always been proactive and helped as much as they can.
Maybe the difference is I figure they have probably got 400 upset customers, if I can be polite and friendly to the agent they tend to try and do a bit more for me to help. This was the case here, so whilst the situation sounded unavoidable due to the crew hours being exceeded, I didn’t think being aggressive with the team would get me a better result.

Amen

 

[Ouabain]

While it is always better to be respectful in any interaction, I can't accept that an airline like Qantas determines the level of customer assistance based upon the "friendliness" of the customer. That would be very poor customer service.

Whilst I agree, It's one of those subconscious/human things.

If someone is being an asshole, you do what is 'required' and not much more.

If someone is being reasonable/polite, you might 'go the extra mile'...maybe.

 

[Quickstatus]

you might 'go the extra mile'.

Except that the "extra mile" might not be allowed by the airline - in that the tools available to front line staff may be limited in some way.