Flight Delay - QF1 - Wed 15 Jan 25

[Mr H]

OK … but wouldn’t the indication that someone was, erm, “under the weather” be that they were “under the weather”?

Apologies, I know the conversation has moved on, but I need to correct an inaccuracy. Regardless of the amount of alcohol consumed, air passengers will not be under the weather. At cruising altitude they will be over the weather.

 

[serfty]

At cruising altitude they will be over the weather.

 

[capnbazza]

Probably crewing, accomodation is provided:

Accommodation​

In the unlikely event that your customer’s flight is delayed overnight for reasons within our control and your customer is away from their home port, we will provide your customer with meals, accommodation (except where providing an accommodation will further delay the customer) and transfers.

We will provide your customer with any further assistance required by the laws of the applicable country if their travel on a Qantas operated flight is disrupted outside Australia.

Good luck with accommodation. We were 10hrs late leaving Sydney, no accomodation. We were 10 hrs late leaving Santiago for Buenos Aires, request for accommodation denied. Qantas couldn’t give a damn.

 

[LDN via BNE]

I was in London and booked to fly back on the impacted QF2 service. Through Flighty app I was getting alerts about the QF1 delay from Singapore so expected it wouldn’t depart on time that night. I wasn’t seeing any changes in the Qantas app to this point.
I then received an SMS from a Qantas team member at LHR advising me the flight would be delayed by at least 13 hours and offering assistance.
They offered to search for flights on other airlines or get me accomodation. I asked them to check other flights that day. She came back and booked me on an oversold Emirates flight with a confirmed Business class seat the whole way through to Melbourne.
From my experiences with Qantas in these matters they have always been proactive and helped as much as they can.
Maybe the difference is I figure they have probably got 400 upset customers, if I can be polite and friendly to the agent they tend to try and do a bit more for me to help. This was the case here, so whilst the situation sounded unavoidable due to the crew hours being exceeded, I didn’t think being aggressive with the team would get me a better result.

It's nice to hear you were pleasant to the staff (as one should be in any circumstances), but I doubt it had little impact on your positive outcome.

It was far more likely a combination of:

1. The threat of having to pay $1,040 in delay compensation (under UK law); and
2. Emirates having 6 daily A380 services between London and Dubai during an off-peak travel period in the UK (schools were back two weeks and most people would be back in work).

Being pleasant certainly made no difference in Singapore (or on the phone with Qantas).

Post automatically merged: Today at 12:24 AM

An eminently reasonable proposed benchmark IMO. Please let us know the outcome @LDN via BNE

Will let you know as soon as we have a response!

 

[DC3]

It's nice to hear you were pleasant to the staff