Flight History - Full or not

[harvyk]

As others have said, it'd be impossible to get accurate information. Until the a/c door shuts the number of people who can be on a flight will be very fluid, so just because Y seats where not available at the time of booking, they may have become available before departure (eg a Y pax changed or cancelled flights)

So it's more than likely that at the time of booking J was the only seats available.

As others have said, I'd put in a procedure to cover such senarios in the future (eg if BFOD is in a J or F seat the employee needs to ring up a manager in the office with access to either expert flyer or seat counter to confirm)

 

[GoldCoastGuy]

Perhaps the employee should have printed (or screen dumped) the booking page showing the inability to book Y.