Fraud on Velocity Frequent Flyer accounts

[Legoman]

Same issue here. 1.3m points gone

Yikes!

Wait and see? Or there is something else that I can do?

It seems there's nothing any of use can do. Velocity is a law unto themselves and they work on their timeline only and are answerable to no-one. I get the impression there is a feeling that people with airline points are not exactly destitute anyway and therefore can wait their good turn for an investigation. With 1.3 million points, you go straight to the very bottom of the priority in-tray. Not forgetting of course that points represent a liability for Velocity, so if someone nicks them and redeems them, then that's a lot of points off their books, which in Velocity's POV is a good thing.

 

[aikman]

Wait and see? Or there is something else that I can do?

Just wait. Allow 7 weeks (35 business days) before you panic. That's how long mine took. They will send you an email when they're done.