Fraud on Velocity Frequent Flyer accounts

Legoman said:
You've done well. I'm a week into trying to get de-linked from 7-Eleven now. I need to call Velocity now actually to see where they're at with getting that done. Yesterday I got a plethora of "Your Velocity details have been updated" e-mails. I called and was told it was Velocity staff themselves hacking my account this time trying to get it extricated out of 7-Eleven. Today though, the 7-Eleven app still says it's linked to Velocity, so whatever they were doing, didn't work.
One thing's for sure, I will not be linking the new account to 7-Eleven. 7-Eleven is like a scathing case of herpes, you can never get rid of them!
Click to expand...
My process to de link was.

  • VFF rep validated identity and all info on the old account (pre-compromised).
  • VFF rep unlocked old account and generated a password reset to original email address.
  • I reset password.
  • I deactivated Fly Buys link through VFF portal.
  • I delinked 7/11 through 7/11 app.
    • Required login in to 7/11 app.
    • Navigating to "More"
    • Selecting Velocity link
    • Delink Velocity account
    • Login again to 7/11
    • Then transferred to Velocity login and entered credentials for old account.
    • Removed.
  • Once completed agent locked old VFF account.
  • I added linkage to both on new VFF account.
 
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further to updates, here's what my transaction history looks like now on my new VFF account number:

Activity dateProcess dateDescriptionVelocity PointsStatus CreditsMy Commentary
4-Oct-20244-Oct-2024Congrats! First time activate offer bonus points+10–
4-Oct-20244-Oct-2024Congrats! First time favourite brand bonus points+10–First transaction on new VFF account number
3-Oct-20243-Oct-2024VELOCITY POINTS - VIRGIN MONEY+1,507–Last transaction on compromised VFF account
5-Aug-202430-Sep-2024Virgin Australia High Flyer 3 Status Credit Bns–+3
1-Aug-202430-Sep-2024Virgin Australia High Flyer 3 Status Credit Bns–+3
19-Sep-202420-Sep-2024American Express Velocity Card Points Earn+9,471–
7-Aug-202412-Sep-2024Refund - NH159, New York (JFK)-Haneda, All Nippon Airways+264,400–FRAUD REVERSAL
31-Aug-202410-Sep-2024flybuys 4 Status Credit Earn–+4
3-Sep-20243-Sep-2024VELOCITY POINTS - VIRGIN MONEY+2,133–
8-Aug-202422-Aug-2024Virgin Wine SO001014009+539–
19-Aug-202420-Aug-2024American Express Velocity Card Points Earn+10,005–
31-Jul-202417-Aug-2024flybuys 6 Status Credit Earn–+6
3-Aug-20248-Aug-2024VELOCITY POINTS - VIRGIN MONEY+6,068–
3-Aug-20248-Aug-2024Virgin Money High Flyer VA Bonus Points+7,728–First transaction post account lock/ investigation
7-Aug-20247-Aug-2024NH159, New York (JFK)-Haneda, All Nippon Airways-264,400–FRAUD
5-Aug-20245-Aug-2024VA1140, Ballina (Byron)-Sydney, Virgin Australia+745+15Last transaction before fraud
 
sharkiesrule said:
Any SC or points earned during the suspended timeframe were credited to the old account.

Along with the balance transfer to the new VFF account number, all historical transactions are listed. I can see

Whilst I imagine if anything is missing it would be a painful challenge to recover, I assume it will be possible. Once my migration was complete, the old account was deactivated once again.

Travel Credits, if exist, remain tied to the old account details. Apparently, you can use them at checkout when booking. Future travel credits will flow to the new VFF account. I'll verify when I get a chance to book.

It is on you though to update to your new VFF account any non-linked earns. AMEX, Virgin Money, Virgin Wines etc I had to change myself through respective portals.
Click to expand...
That's great to know, thank you for all the info! And a good reminder re the other earning partner, hadn't thought about this yet (it's only Amex and Virgin Money for me I think, not doing FlyBuys, 7Eleven, Wines etc.). But I will make sure to doublecheck when the time comes around.

Given one ends up with a new account, for Platinums does one get a second chance for car-rental and Hilton / IHG status matches? That would at least be a tiny bonus out of the entire saga.
 
Must...Fly! said:
What there almost certainly is, is a group of people acting as agents in countries with lax regulation. Possibly offering these seats at retail as a cut price to unsuspecting buyers, or maybe involved in people/drug trafficking or other nefarious dealings.
Click to expand...
All the more reason to come down on them hard.

If you're selling tickets with stolen airline points (or even stolen credit cards) you've forfeited your right to live and breathe the same air as the rest of us.

How do you catch them? Follow money trail. Not hard if you know where to look.
 

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