Frequent Flyer Concierge - Feedback Thread

[admin]

This thread is intended to help improve the Concierge service by providing constructive feedback​

Gold and Platinum members, please request your 10% or 15% discount via the AFF member lounge

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​

How does Concierge work?

Our team of expert Reward Seat Consultants can save you countless hours and help you avoid spending money on cash flights.

• We maximise the value of your points and work with you get the best flight experience by finding reward seats for you and your loved ones.
• With step-by-step booking instructions, you’ll use your points to fly in style.
• Additionally, we offer one-on-one consultations via Google Meet to customise your trip, answer any questions, and assist with points bookings.

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If you have any questions or constructive feedback about Concierge please feel free to post them here.​

 

[nomadscientist]

Newbie here - searched this forum but couldn't find an answer to this problem yet:

I'm trying to fill out the Concierge form but after entering dates for a multi-city enquiry, I get

Error - Create Quote API call failed

I tried multiple dates and both sites (Point Hacks & AFF Concierge), but always get this error. Any advice?

 

[Captain Halliday]

Newbie here - searched this forum but couldn't find an answer to this problem yet:

I'm trying to fill out the Concierge form but after entering dates for a multi-city enquiry, I get

Error - Create Quote API call failed

I tried multiple dates and both sites (Point Hacks & AFF Concierge), but always get this error. Any advice?

Calling @admin to the white courtesy phone.

 

[Frequent Flyer Concierge]

Newbie here - searched this forum but couldn't find an answer to this problem yet:

I'm trying to fill out the Concierge form but after entering dates for a multi-city enquiry, I get

Error - Create Quote API call failed

I tried multiple dates and both sites (Point Hacks & AFF Concierge), but always get this error. Any advice?

Hi @nomadscientist

We're having a look at what's causing this issue, and we'll get back to you shortly

 

[bagman]

Hi there.
Just wondering how long after submitting a request for help searching for Qantas Oneworld Classic Reward seats will I receive my quote.
I have received email acknowledgement of my request but was curious to know when I will hear back.
I appreciate that the more complex my “itinerary” the longer it might take plus there’s the Christmas/New Years holiday period.
Being a complete newbie I really appreciate your advice.
Cheers

 

[Frequent Flyer Concierge]

Hi there.
Just wondering how long after submitting a request for help searching for Qantas Oneworld Classic Reward seats will I receive my quote.
I have received email acknowledgement of my request but was curious to know when I will hear back.
I appreciate that the more complex my “itinerary” the longer it might take plus there’s the Christmas/New Years holiday period.
Being a complete newbie I really appreciate your advice.
Cheers

Hi @bagman

I can confirm we're back onboard after the new year break, ready to assist

We try to get back to you as soon as possible, but with especially complex requests such as Oneworld Classic Rewards it can take longer. We'll aim to provide an assessment within 5 business days of your request.

The agent assisting you with your request will let you know if there's anything you need to do on your end.

 

[bagman]

Hi @bagman

I can confirm we're back onboard after the new year break, ready to assist

We try to get back to you as soon as possible, but with especially complex requests such as Oneworld Classic Rewards it can take longer. We'll aim to provide an assessment within 5 business days of your request.

The agent assisting you with your request will let you know if there's anything you need to do on your end.

Thank you so much for replying.
I perfectly understand that complex itineraries coupled with limited Classic Reward seats can make it challenging for you.
I was more curious as to how long before seeing an outline.
But you have addressed that question for me so many thanks.
It’ll take as long as it takes.
All good !
Thanks again for your reply
Cheers