peachy3333
Intern
- Joined
- Sep 16, 2009
- Posts
- 87
Hello all,
Looking for some advice here.
I bought 4 gift cards today ($100 each)
Afterwards, I checked on the jetstar.com/gifts website and there is an issuance of $100 and the balance was updated to $100.
I tried to book a flight on jetstar.com.au
On the payment page, I put in the gift card details and clicked apply. It was thinking for a second, then nothing happened and the payment amount did not change. I tried with all 4 gift cards. I wasn't able to do the booking.
I tried to book again, but this time when I put in the gift card details it said "no funds available".
I check on the jetstar.com/gifts website and now the balance is $0.
Essentially I have had $400 disappear into thin air.
I gave Jetstar a call and after an hour on the phone they think it is an activation problem and I need to wait 48 hours.
I have sent through a feedback form as well.
On the jetstar.com/gifts website it says status:active, though.
Has this happened to anyone?
Any suggestions?
Thanks in advance
Looking for some advice here.
I bought 4 gift cards today ($100 each)
Afterwards, I checked on the jetstar.com/gifts website and there is an issuance of $100 and the balance was updated to $100.
I tried to book a flight on jetstar.com.au
On the payment page, I put in the gift card details and clicked apply. It was thinking for a second, then nothing happened and the payment amount did not change. I tried with all 4 gift cards. I wasn't able to do the booking.
I tried to book again, but this time when I put in the gift card details it said "no funds available".
I check on the jetstar.com/gifts website and now the balance is $0.
Essentially I have had $400 disappear into thin air.
I gave Jetstar a call and after an hour on the phone they think it is an activation problem and I need to wait 48 hours.
I have sent through a feedback form as well.
On the jetstar.com/gifts website it says status:active, though.
Has this happened to anyone?
Any suggestions?
Thanks in advance