Gonna be a bunch of unhappy campers at Perth Airport today...

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Its relatively easy to run a business when everything is going sweet, its when the 'you know what' hits the fan that you make a name and reputation for yourself by either doing the right thing by cusomters, and going the exta mile, or screwing it up and doing the wrong thing or doing nothing...
 
I just received a voucher from QF for the 8 hour stay on the tarmac. Now that is really nice seeing I did not know it was coming.
 
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