Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
Then should take advantage of the price beat offer!
Then should take advantage of the price beat offer!
Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel flight
- Thread starter hawthorn2008
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Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
Earlier this year it was interesting watching check in queues at CNS airport - all 3 flights to Melbourne.
QF - Professional, well groomed lots of neat check in rails etc. Customers of a similar ilk.
Next - Tiger - One person doing checkin. Messy disorganised backpacker type passengers with strangely shapped luggage checking in.
Virgin - Funky, fun and bright checkin area. Customers (including myself) looking Target neat.
I think each airline is for a different type of customer and passengers flying jetstar must be aware of what is possible.
Earlier this year it was interesting watching check in queues at CNS airport - all 3 flights to Melbourne.
QF - Professional, well groomed lots of neat check in rails etc. Customers of a similar ilk.
Next - Tiger - One person doing checkin. Messy disorganised backpacker type passengers with strangely shapped luggage checking in.
Virgin - Funky, fun and bright checkin area. Customers (including myself) looking Target neat.
I think each airline is for a different type of customer and passengers flying jetstar must be aware of what is possible.
Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
But then I'd have to travel jetstar! I have done 1 leg Per-Sin as I was starting another SIN-PER-SIN trip but I wouldn't do it again if there were any alternatives.
Then should take advantage of the price beat offer!
But then I'd have to travel jetstar! I have done 1 leg Per-Sin as I was starting another SIN-PER-SIN trip but I wouldn't do it again if there were any alternatives.
Moopere
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Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
Overall, I quite agree with this observation. I'm starting to notice suits in the DJ queues now though, but otherwise, yes, different products for different market segments.
Overall, I quite agree with this observation. I'm starting to notice suits in the DJ queues now though, but otherwise, yes, different products for different market segments.
Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
I would argue that some days I am in corporate attire some days I am target neat and others I am backpacker style. That probably explains why I fly a variety of airlines!!
BTW what is wrong with backpacker types. Give me a 19 year old blonde female German backpacker in stimpy shorts sitting next to me over a crusty sixty year old company director any day!!
I would argue that some days I am in corporate attire some days I am target neat and others I am backpacker style. That probably explains why I fly a variety of airlines!!
BTW what is wrong with backpacker types. Give me a 19 year old blonde female German backpacker in stimpy shorts sitting next to me over a crusty sixty year old company director any day!!
Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
Why does the first mention of the word 'backpacker' mean that someone feels the need to spring to their defense?
It was really just an observation that they fly LCCs and that people are likely to fly the airline most suited to them; if I was a backpacker on a budget then I would fly an LCC but if I was having to travel frequently I would like some comforts and a meal and the ability to avoid check-in chaos- so I fly VA or QF. If the 60 YO company director in the next seat meant I was in J then I'd rather have him than the backpacker.
It's even possible that he'd smell better, having met many a backpacker before.
Why does the first mention of the word 'backpacker' mean that someone feels the need to spring to their defense?
It was really just an observation that they fly LCCs and that people are likely to fly the airline most suited to them; if I was a backpacker on a budget then I would fly an LCC but if I was having to travel frequently I would like some comforts and a meal and the ability to avoid check-in chaos- so I fly VA or QF. If the 60 YO company director in the next seat meant I was in J then I'd rather have him than the backpacker.
It's even possible that he'd smell better, having met many a backpacker before.
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Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
The text message simply said, “Please call reservations for recovery options”. Recovery options? Did the plane need medical attention? Or would I need recovery after this!
You are lucky to have received a text message. My booking was March 5 2012 MEL MCY JQ 794 departing at 1610 so I left the city in plenty of time to get to Tullamarine. Arriving just after 3pm I saw a hellishly long queue terminating at the Jetstar Service Desk but though nothing of it and attempted to check in at a kiosk. After many attempts I found a Jetstar staffie who told me I couldn't check in as the flight had been cancelled and to join the hellishly long queue.
Much rumbling from those in the queue and no information from Jetstar but when I got closer to the desk someone behind me said loudly "Virgin have a few seats for $240 on the 8 oclock to Brisbane!" Finally I got to the desk and was told a mini tornado had ravaged Maroochydore airport and it was closed indefinately and asked would I like to fly tomorrow?
So 154 pax left Melbourne and arrived at Tullamarine and waited an hour or so to be told this? I could see the staff at the desk were a bit frazzled so I kept my politeness but asked why an sms couldn't have been sent automatically to all pax. My options were to get on the next available MEL MCY the next day or the next available MEL MCY the next day. That's it. I pointed out that I could have stayed in Melbourne without the effort and expense of getting to the airport and continued my business and made plans for a social night out. There were other options, such as a refund or buying a ticket to Brisbane or the Gold Coast, but all that would have been at my expense, and I'd still have to make my own way to my destination at the Sunshine Coast.
I chose to take the refund and went to the Qantas sales desk and bought a MEL BNE at 1800 for $180. The shuttle bus to the coast was another $45.
The software has been around for ages to mass sms and most pax have their mobile phone numbers listed on their booking so why isn't this technology used? The "mini tornado" apparently struck MCY mid morning so that was ample time to put an action plan into place and keep many people a bit happier. Staff at Tullamarine and even some signage and regular announcements would have been helpful too, instead of keeping us standing in a queue for an hour and knowing nothing.
The off-shore call centre staff are nothing less than infuriating robots with regular rudeness and their inflexibility to use commonsense and good judgement instead of looking at the scripted answer on their screen makes dealing with JQ a total pain. There are no duty supervisors, I reckon it's the person next to the one you're speaking with.
Living on the beautiful Sunshine Coast has some great benefits, but with Tiger still not on the horizon and only one Virgin flight a day, either we put up with Jetstar or take the drive to Brisbane and get some choice and flexibility.
The text message simply said, “Please call reservations for recovery options”. Recovery options? Did the plane need medical attention? Or would I need recovery after this!
You are lucky to have received a text message. My booking was March 5 2012 MEL MCY JQ 794 departing at 1610 so I left the city in plenty of time to get to Tullamarine. Arriving just after 3pm I saw a hellishly long queue terminating at the Jetstar Service Desk but though nothing of it and attempted to check in at a kiosk. After many attempts I found a Jetstar staffie who told me I couldn't check in as the flight had been cancelled and to join the hellishly long queue.
Much rumbling from those in the queue and no information from Jetstar but when I got closer to the desk someone behind me said loudly "Virgin have a few seats for $240 on the 8 oclock to Brisbane!" Finally I got to the desk and was told a mini tornado had ravaged Maroochydore airport and it was closed indefinately and asked would I like to fly tomorrow?
So 154 pax left Melbourne and arrived at Tullamarine and waited an hour or so to be told this? I could see the staff at the desk were a bit frazzled so I kept my politeness but asked why an sms couldn't have been sent automatically to all pax. My options were to get on the next available MEL MCY the next day or the next available MEL MCY the next day. That's it. I pointed out that I could have stayed in Melbourne without the effort and expense of getting to the airport and continued my business and made plans for a social night out. There were other options, such as a refund or buying a ticket to Brisbane or the Gold Coast, but all that would have been at my expense, and I'd still have to make my own way to my destination at the Sunshine Coast.
I chose to take the refund and went to the Qantas sales desk and bought a MEL BNE at 1800 for $180. The shuttle bus to the coast was another $45.
The software has been around for ages to mass sms and most pax have their mobile phone numbers listed on their booking so why isn't this technology used? The "mini tornado" apparently struck MCY mid morning so that was ample time to put an action plan into place and keep many people a bit happier. Staff at Tullamarine and even some signage and regular announcements would have been helpful too, instead of keeping us standing in a queue for an hour and knowing nothing.
The off-shore call centre staff are nothing less than infuriating robots with regular rudeness and their inflexibility to use commonsense and good judgement instead of looking at the scripted answer on their screen makes dealing with JQ a total pain. There are no duty supervisors, I reckon it's the person next to the one you're speaking with.
Living on the beautiful Sunshine Coast has some great benefits, but with Tiger still not on the horizon and only one Virgin flight a day, either we put up with Jetstar or take the drive to Brisbane and get some choice and flexibility.
Moopere
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Re: Guilty until Proven Innocent: The customer is always wrong when Jetstar cancel fl
Your story would drive me insane if it had happened to me. Personally, I'd be taking the 1x DJ daily flight.
Your story would drive me insane if it had happened to me. Personally, I'd be taking the 1x DJ daily flight.
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