Has anyone had success with the call-up "Marginal" xASA's?

[nlagalle]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Interesting.

* If you were Joe Punter and had gone ahead with the JASA booking, you would have been charged the booking fee, in error. Your loss, QF's gain (surprise).

* This still going on more than 2 weeks after implementation and after we have been told here, and privately (those who have complained direct to the likes of Cate Wellington) that things would be fixed.

* "Marginal" ASAs may actually form part of the QF call centre lexicon.

Gonna enjoy my call tomorrow. I wonder what their reaction will be when I say I will be recording the call "for training purposes" ?

Joe punter would probably never book a JASA, most just book classic awards. The use of ASA's as we do is highly restricted to a small group of people.

The number and waiver notice was also posted on the QF facebook page too.

 

[michaelk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I did post here yesterday http://www.australianfrequentflyer....one-had-success-call-51720-17.html#post858249 asking if anyone had any success with EK flights in their xASA before the changes as I had never purchased one previously.

After reviewing the old sticky on ASAs one person had EK in his flights http://www.australianfrequentflyer....am/now-gone-how-do-i-29610-76.html#post821228

So I rang today on the 1300 number, twice.

First agent said you can book these fares online. I used the script, I want to book a Any Seat Award at classic award rates. Also stated I am looking for P and U fares.
No joy and she was quite cranky and our line "dropped" after about 90 seconds of asking if she could ask her supervisor for guidance as a new briefing had gone through for these bookings.

Second agent knew of what I was trying to do, but could not see the flights I could see on qantas.com as classic awards.

So no joy for me so far. It would be lovely to see what they see on their screens just to know if the staff are being obstinate or they just don't have the capability to make the booking.

 

[Finale]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Called today and the agent didn't know what it was so I asked him to check with his supervisor. He was back after 5 minutes understanding everything.

I was quoted 120k point plus $800 tax for business SYD-BKK ret. (Classic award tax is about $500 I think). Since I will get about 20k points back, I paid 140k points plus $580 tax.

 

[asg29e]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just booked JASA ADL-TSV return, on the phone for a total of 10 mins. Lucky I guess seeing some of the previous posts. Knew about the waiving of the booking fee even.

BUT! More importantly, had a chat with the consultant about the grief thay have been getting over this and she assured me that moves are afoot to bring back the ability to book (proper) JASAs online again. Soon.

Can only hope this is true; she seemed very capable and certainly seemed quite sure about this.

Fingers crossed!

 

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just booked JASA ADL-TSV return, on the phone for a total of 10 mins. Lucky I guess seeing some of the previous posts. Knew about the waiving of the booking fee even.

BUT! More importantly, had a chat with the consultant about the grief thay have been getting over this and she assured me that moves are afoot to bring back the ability to book (proper) JASAs online again. Soon.

Can only hope this is true; she seemed very capable and certainly seemed quite sure about this.

Fingers crossed!

Oh ah. We want a name and a direct line

 

[danny09]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just booked JASA ADL-TSV return, on the phone for a total of 10 mins. Lucky I guess seeing some of the previous posts. Knew about the waiving of the booking fee even.

BUT! More importantly, had a chat with the consultant about the grief thay have been getting over this and she assured me that moves are afoot to bring back the ability to book (proper) JASAs online again. Soon.

Can only hope this is true; she seemed very capable and certainly seemed quite sure about this.

Fingers crossed!

That would be great if QF put it back to the way it was. Certainly fingers crossed here, & legs :mrgreen:

 

[MrCents]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just booked JASA ADL-TSV return, on the phone for a total of 10 mins. Lucky I guess seeing some of the previous posts. Knew about the waiving of the booking fee even.

BUT! More importantly, had a chat with the consultant about the grief thay have been getting over this and she assured me that moves are afoot to bring back the ability to book (proper) JASAs online again. Soon.

Can only hope this is true; she seemed very capable and certainly seemed quite sure about this.

Fingers crossed!

Hey mate - what dates was this booking, and points+cost? I'm looking at making a similar booking soon
Cheers!

 

[StatusRunner]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I hope they are bringing them back online.

I told my MD 2 weeks ago and he was fully aware of what a JASA is. He's A CL member and all our purchasing CC cards points to his account. Perk of the job.

He books JASAs for him and his wife. He was mortified to here that they were pulling them. He later showed me the journal account of travel for last year for our company. It was itemized, but the QF spend was huge. Almost $2millon. He said he would be making some calls.

Not sure what the outcome is, but I would say many businesses would be in the same boat. Why JASAs? I asked. He said he was chasing LTG for himself and his wife, not knowing how long he'd have the CL privileges.

On another note, got a response from VA today about my feedback regarding QF dumping ASAs. They were very aware of this and were exploring opportunities to capitalize on disgruntled QF frequent flyers.

Will be interesting to see if they come up with something.

 

[medhead]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Based on my brief discussion with the velocity rep at the mid year Xmas do, I wouldn't get too excited. I'd also be surprised if cheap asa come back online. They're dead men walking, IMO.

 

[robd]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I've just written instructions for my boss to book his first ever JASA. I printed out the Classic Award flights MEL-ADL-PER vv. and gave him the 1300 phone number. Told him the story about QF customer service may not know what he is talking about, and to ask for supervisor, or HUACA, if that is the case.

He needs 270 SC's to hit Platinum for the first time ever, and this should give him 240.

Gosh, I've been banging on about this stuff to him for over a year now. Hope he can get this to work

 

[Bundy Bear]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just got off the phone to book a FASA and a JASA.
Success
Identified a P class and U class seat online HKG-SYD
Called 1300 366 587 as per the email
Keyed in QFF number and call was diverted to Platinum desk
Advised operator that I wanted to book ASA's at classic award rates plus taxes.
20 minutes later and seats are booked.
Email in the inbox, seat 1A reserved

Not too stressful to be honest but it would be a lot less hassle to book online as before.
While I was on the phone I asked for a P release for the outbound JASA but sadly the computer said no

Success

Thanks to the Princesses words of instructions, I did read the post from Red Roo but couldn't find it this morning, so I found this post from the Princess.

Nothing as exciting as a FASA; mine was a JASA PER-MEL

 

[equus]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Only a simple SYD-BNE one way for two (need to get the better half to status requal) but no problems. Followed the script, operator knew what was needed, and all took less than 10 mins.

For those that get given the "classic is better" and want to give a good reason for booking JASA don't forget that a domestic JASA is fully refundable, unlike a classic. This alone for me is a good reason to use one, as I have cancelled a few before.

 

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Only a simple SYD-BNE one way for two (need to get the better half to status requal) but no problems. Followed the script, operator knew what was needed, and all took less than 10 mins.

For those that get given the "classic is better" and want to give a good reason for booking JASA don't forget that a domestic JASA is fully refundable, unlike a classic. This alone for me is a good reason to use one, as I have cancelled a few before.

Plus of course the SCs and points. Well done to you and Qantas. thanks for the report

 

[Ansett]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Only a simple SYD-BNE one way for two (need to get the better half to status requal) but no problems. Followed the script, operator knew what was needed, and all took less than 10 mins.

For those that get given the "classic is better" and want to give a good reason for booking JASA don't forget that a domestic JASA is fully refundable, unlike a classic. This alone for me is a good reason to use one, as I have cancelled a few before.

This is good however as you say it is avery simple one and it appears you had definite dates that you needed the flights for, the issue seems to come to those that want to use some points to fly somewhwere either for pleasure or a status run and therefore need may need to do multiple searches over multiple destinations and dates in order to get the best outcome.

For example we are looking at flying to Broome for a a nice little break and have some flexability over the next few months as to when we can go. Before all this both my partner and myself were able to sit down and review all of the options to obtain the best possible value nopw we have to try and juggle ourselves and time around QF

It really is not good atall

 

[Mr_Orange]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

This is good however as you say it is avery simple one and it appears you had definite dates that you needed the flights for, the issue seems to come to those that want to use some points to fly somewhwere either for pleasure or a status run and therefore need may need to do multiple searches over multiple destinations and dates in order to get the best outcome.

For example we are looking at flying to Broome for a a nice little break and have some flexability over the next few months as to when we can go. Before all this both my partner and myself were able to sit down and review all of the options to obtain the best possible value nopw we have to try and juggle ourselves and time around QF

It really is not good atall

But you can still do what you want to do on the internet, by searching for classic awards. Once you have identified those that you want, you ring up and book them as a JASA. Or am I missing something?

 

[RooFlyer]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Plus of course the SCs and points. Well done to you and Qantas. thanks for the report

Mr Grumpy here. Why the "well done" to Qantas?

Because they managed to book a simple itinerary over the phone, like they are supposed to be able to do? Are we going to thank them every time they manage to serve a meal on a flight or scan a boarding pass?

Such are the capabilities of Qantas these days that we may need to, to 'encourage' them to keep up the good work.

 

[RooFlyer]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

But you can still do what you want to do on the internet, by searching for classic awards. Once you have identified those that you want, you ring up and book them as a JASA. Or am I missing something?

Only during Australian business hours, only after you wait for the answer and only if the agent knows what / how to do it.

 

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Mr Grumpy here. Why the "well done" to Qantas?

Because they managed to book a simple itinerary over the phone, like they are supposed to be able to do? Are we going to thank them every time they manage to serve a meal on a flight or scan a boarding pass?

Such are the capabilities of Qantas these days that we may need to, to 'encourage' them to keep up the good work.

LOL at mr grumpy. I share your sentiments. But you'll find the world a better place if you try and find good in everything. And yeah, I know I don't always follow this philosophy.

 

[JessicaTam]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Mr Grumpy here. Why the "well done" to Qantas?

Because they managed to book a simple itinerary over the phone, like they are supposed to be able to do? Are we going to thank them every time they manage to serve a meal on a flight or scan a boarding pass?

Such are the capabilities of Qantas these days that we may need to, to 'encourage' them to keep up the good work.

I always say thank you when my meal is served.

 

[timmitch]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Just making sure I got this right. I have searched for Adl-mel-syd return I need and each leg is 16,000 as a classic reward so what should I be looking at points and cash wise if I ring up?