Has anyone had success with the call-up "Marginal" xASA's?

[muppet]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

CBR - MEL today.
<5 mins.
16,000 points + $119

m.

 

[Princess Fiona]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

A tad off topic; but Joe the public is probably getting mugged in other ways too, for example, using their points for a business MEL-SYD-LAX with that exclamation mark that says "The flight from Sydney to Los Angeles will be in Economy" lol

Yes, with all the great fixing up of the website I cannot understand why they didn't fix that :evil:

 

[Deleted member 26544]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Was it 32,000 plus a little under $300?

It was. Will make for a fun day

 

[Ansett]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Slightly off topic and perhaps a new thread may be warranted along Issues with QF Website and booking engine

I will start with two examples

Rang Yesterday as Global sale was showing MEL - LHR as FROM $1899.00 return however when you clicked on View all Specials and dates it showed MEL - LHR as being FROM $2400.00???? I spoke to QF and the customer service representative didnt seem to think this was a problem.

Looked at flying MEL to Manilla departing 23Rd October returning on the 28th October and Lowest airfare was around $9700.00 return not the advertised FROM $2386.00 return. I had clicked flexible dates and the whole month of October and November there was nothing below the $9720.00

Spoke to a customer service agent and it appears that they are having a whole heap of issues and failures with the new website and it is proving to be a HUGE Headache for QF

This is very very poor

back on topic and the person I spoke too is not impressed with QF and the changes it has made as all he is getting is Peed off High Tier Customers complaining and complaining about all of the issues and in particular the Marginal ASA,

Seems QF have a white elephant with this new ENHANCED web site

So If we all keep complaining I think things may change so keep it up everyone.

 

[medhead]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I priced a JASA today. It was a bit of a funny conversation to get the price. But eventually it came in. Discussion was classics are better. Initially got given the classic price when I mentioned finding out the price. Then got to the ASA price point eventually, and got told about the phone assistance fee. But my claim of a waiver was accepted. CSA asked why I book these things? for status and points? I replied just the status really, but I don't even need that in this case. (which is true)

At one point the CSA seemed to be reading out a note and said the M-word - marginal.

Anyway, will see how I go if I decide to book it. I'm really torn on this booking. The status will only count to LTG. I'm really not going to push for 2400SC (need another 900). I can get AAnother AAward for half the points and 1/4 of the cash payment - same class and flights (well better flight options). But this might also be my last chance to earn JASA SC.

 

[RooFlyer]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I priced a JASA today. It was a bit of a funny conversation to get the price. But eventually it came in. Discussion was classics are better. Initially got given the classic price when I mentioned finding out the price. Then got to the ASA price point eventually, and got told about the phone assistance fee. But my claim of a waiver was accepted. CSA asked why I book these things? for status and points? I replied just the status really, but I don't even need that in this case. (which is true)

At one point the CSA seemed to be reading out a note and said the M-word - marginal.

Anyway, will see how I go if I decide to book it. I'm really torn on this booking. The status will only count to LTG. I'm really not going to push for 2400SC (need another 900). I can get AAnother AAward for half the points and 1/4 of the cash payment - same class and flights (well better flight options). But this might also be my last chance to earn JASA SC.

Interesting.

* If you were Joe Punter and had gone ahead with the JASA booking, you would have been charged the booking fee, in error. Your loss, QF's gain (surprise).

* This still going on more than 2 weeks after implementation and after we have been told here, and privately (those who have complained direct to the likes of Cate Wellington) that things would be fixed.

* "Marginal" ASAs may actually form part of the QF call centre lexicon.

Gonna enjoy my call tomorrow. I wonder what their reaction will be when I say I will be recording the call "for training purposes" ?

 

[blueythecat]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Booked CBR-SYD-HBA-SYD-CBR in J this afternoon. Took about 12 minutes including a few on hold.

Was it 32,000 plus a little under $300?

It was. Will make for a fun day

Wow that is quite interesting. As a wrote in the mega thread, Classic Awards CBR-SYD-HBA-SYD-CBR now seem to be 48,000 on my computer screen, how strange

 

[Mr_Orange]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Slightly off topic and perhaps a new thread may be warranted along Issues with QF Website and booking engine

There is a thread below, but I can't get the link on my tablet.

EDIT: here it is http://www.australianfrequentflyer....rogram/what-changes-would-you-make-51248.html

 

[ozbeachbabe]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

A tad off topic; but Joe the public is probably getting mugged in other ways too, for example, using their points for a business MEL-SYD-LAX with that exclamation mark that says "The flight from Sydney to Los Angeles will be in Economy" lol

I encountered the same while browsing the website & didn't notice the exclamation mark as it's grey now and doesn't stand out as much when it was yellow on the old website.

 

[michaelk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I thought this would be the most appropriate place to ask my question as true xASA's can no longer be booked online.


I have looked at classic awards available and in my city pairs it also presents EK (Emirates) flights. As Emirates are not OneWorld, if they appeared before the website change, could they be "slid back" on the slider to classic award levels?


I'm happy to go through the call centre rigmarole, but as the training has been poorly implemented I cant trust what they say will be factual.


To confuse my situation further, the flight number is available as a Classic Award but not available on the paid/points booking engine.
Though LAN flights appear on the Points+Pay / (new) ASA booking engine.


The Qantas site still says "Can I combine different airlines in my Any Seat Award booking" ...Yes, you can combine your Qantas or Jetstar flight with a range of flights on other selected partner (as offered by Qantas from time to time)#
[SUP]#[/SUP]A limited number of seats on selected partner airlines (as offered by Qantas at the time of booking) may be combined with your Qantas or Jetstar flights in a Qantas & Jetstar Any Seat Award. Partner airline flights which may be combined with Jetstar flights in an Any Seat Award are more limited than those which may be combined with Qantas flights. Jetstar partner airlines currently include Jetstar Asia (3K), Valuair (VF), Jetstar Pacific (BL)and Jetstar Japan (GK). .

So in short is it QF only flight numbers eligible for marginal xASA's or does it apply to any classic award availability including EK.


Its long winded but I would appreciate AFF's help.

 

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Interesting.

* If you were Joe Punter and had gone ahead with the JASA booking, you would have been charged the booking fee, in error. Your loss, QF's gain (surprise).

* This still going on more than 2 weeks after implementation and after we have been told here, and privately (those who have complained direct to the likes of Cate Wellington) that things would be fixed.

* "Marginal" ASAs may actually form part of the QF call centre lexicon.

Before reading red roo's post above, today I asked for a marginal ASA today and got a polite "I'm not quite sure what you are asking for", so it may not be a part of everyone's lexicon YET
Next time I'll try "ASA award at the classic rate" and see how I go. Thanks red roo

I need to burn all the family's points. I think for us "educated" punters the only real value for QFF points is upgrades and ASAs. Beyond that the QFF program seems expensive compared to others on offer.

Who knows if this is a side effect of the web site changes or a deliberate attempt to rid QFF of those determined to get maximum value out of their QFF points?

For those Qantas reps reading this you should know that the family CC spending will, when possible, be directed away from QFF credit cards. You may or may not miss the seven figure points that we put through the system last year. Maybe we spent them too wisely?

 

[Pleb Status]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Booked my first JASA (PER-LAX rt) with the new system today and it was a very hit and miss affair.

The first CSR I spoke to knew what I wanted to do, stated that they had received the 'training', but stated that I could only book out of U class one way and the other way had to be from a revenue fare class (J, C, D or I) even though U class was available both ways. I started to argue with the CSR that I did not believe this was correct but he insisted it was. Getting nowhere, I decided to hang up and tried again later in the day (this is the great P1 service I am now supposed to get!). Result - Fail.

The second CSR I spoke to appeared to know what was going on and I was able to book the itinerary I wanted from U class both ways with minimal effort (it took about 15 minutes all up). I was actually able to get a better timed outbound flight than what I could online (a longer transfer in BNE as I was going to have to stay overnight anyway), so using the telephone system was a win on that front. Result - Above average pass due to a better flight for me.

Overall, I would still prefer the old system being reinstated even though I had a slight win this time.

 

[Newk]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

I priced a JASA today. It was a bit of a funny conversation to get the price.

.

Yes, I had a funny conversation today too:

"I cannot tell you the price until we actually make the booking"
and then
"There's no slider now, you tell me how many points you want to spend and I input it and tell you the dollars"

Hopefully we will all get there, but by golly it was sooooo easy to do on the net. Sure it took a while sometimes to get the "bingo!" flight, but it was time I was willing to spend, and it was often after hours.
Not sure how long I want to spend on the phone in business hours

 

[medhead]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Yes, I had a funny conversation today too:

"I cannot tell you the price until we actually make the booking"
and then
"There's no slider now, you tell me how many points you want to spend and I input it and tell you the dollars"

Hopefully we will all get there, but by golly it was sooooo easy to do on the net. Sure it took a while sometimes to get the "bingo!" flight, but it was time I was willing to spend, and it was often after hours.
Not sure how long I want to spend on the phone in business hours

That sounds similar to my call. Told me the full points cost and asked how many points I wanted to use. Then had a bit of a circular conversation that would be explained by what they told you. I did wonder if I could nominate less than the classic points level.
Anyway, given what you were doing during business hours last time we talked, I'm sure your customers would like you to have both hands on the job.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Hi

The party line advice is that once Classic availability is seen, one should be able to ring - at the moment - to ask for "ASA at Classic Award rate" and/or "U" fare bucket seat(s) to access MASA.

My question is whether we need to use EF to see the "U" availability before making that call in case we get served with what was offered to PlebStatus today.

One more hoop for the AFFers, I guess, but this would be an invisible barrier to almost all the travelling public out there (same as the "dedicated" phone number where consultants are reportedly unaware of any changes).

I am nervously counting down the days when I have to call - soon.

 

[NM]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

My question is whether we need to use EF to see the "U" availability before making that call in case we get served with what was offered to PlebStatus today.

You do not need to use ExpertFlyer to find classic awards in business class (which book into U class). Just use the QF web site to search for a classic award. If there is a business class classic award available then that means there is U class available.

 

[legroom]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

You do not need to use ExpertFlyer to find classic awards in business class (which book into U class). Just use the QF web site to search for a classic award. If there is a business class classic award available then that means there is U class available.

You can be assured that I will be using that line

Whether the "consultant" will agree to it is another issue altogether.

 

[NM]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

You can be assured that I will be using that line

Whether the "consultant" will agree to it is another issue altogether.

Quote it all you like, but since I don't work for Qantas that statement is in no way defined as Qantas policy It is based on my personal experience and understanding of the way things work. I can assure you that it is just as good a method as looking for U class using tools like ExpertFlyer.

 

[serfty]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

You do not need to use ExpertFlyer to find classic awards in business class (which book into U class). Just use the QF web site to search for a classic award. If there is a business class classic award available then that means there is U class available.

Ther have been times when QF.com offers me an award that E/F should not be there, nor did it appear on the (now defunct) ASA award booking engine at the cheap rates. I suspect I was being offered something from the WP elite bucket.

 

[NM]

re: Has anyone had success with the call-up method for "Marginal" xASA's?

Ther have been times when QF.com offers me an award that E/F should not be there, nor did it appear on the (now defunct) ASA award booking engine at the cheap rates. I suspect I was being offered something from the WP elite bucket.

Not being WP for the last 8 years or so, I don't have that problem