Has Qantas got its "mojo" back?

[medhead]

Without Jetstar QFi is dead and gone! There is no way you can fiddle the books to the amount of QFi's losses v JQ's profits.

In the current climate JQ is the breadwinner. I agree though that should the premium market return to its glory days then QFi can and probably will get further investment.

It is worth noting that QFd have very health profits attributed to it over recent years. On the whole equal to JQ.


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[The Rok]

True. But I believe that a significant portion of QFd profits are as a result of QFi premium traffic, which in turn relies on JQ for financial support. A big vicious circle of airlines dependant on each other.

 

[JohnK]

I'm astounded at how many people here are solely blaming AJ for Qantas's current woes. How about his predecessors? The issues Qantas face today are also a result of mistakes made years ago.

How far back to do you go?

Somewhere along the way you have to accept responsibility for your decisions or lack of decisions.

 

[JohnK]

I think Jetstar is probably the best thing QF have ever done!

In what way?

Gifting routes to this poor excuse for a service company so they can treat people like cr@p?

 

[ajw373]

In what way?

Gifting routes to this poor excuse for a service company so they can treat people like cr@p?

That is one bitter way of looking at it. The other of course is they have brought (and yes remember they brought Impulse and turned it into Jetstar) a company without all the expensive legacy cancer (also a bitter view I will admit) turned over unprofitable routes, which has allowed the main brand to grow (and yes it has grown) in areas where it can make a profit whilst also growing Jetstar in areas where it also makes a profit. Win win really... Unless of course that you somehow think that Qantas can somehow manage to fly all those Jetstar routes, provide full service, pay top dollar for everything and still manage to turn a profit.

In many ways it is ironic that Virgin with their buyout of Tiger are now doing exactly what Qantas did all those years ago.

 

[katiebell]

DFW? SCL? DBX (soon)?

Whilst there's no doubt QF has cut a number of routes, this myth that QF is only cutting, and not adding any new destinations, is cough and needs to be recognised as simply anti-QF spin.

QFi are definitely contracting routes not going via SYD. Ask anyone from MEL, PER, CNS... MOst of the time I cannot fly QFi as they no longer fly wher I need to go/when I can travel

 

[vitagen]

I actually rate the jetstar international crew service over the domestic crew. I was pleasantly surprised on my last jq flight

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[mannej]

In what way?

Gifting routes to this poor excuse for a service company so they can treat people like cr@p?

Out of interest JohnK, have you ever flown JQ?

 

[katiebell]

Really? I fly SYD-MEL nearly every week and can't remember the last time I got visited by a FA. But on such a short hop, I don't really expect them to have the time to do so.

What I reckon QF could do (and I suspect it's just me here) to make their passengers feel like they're the most important people on the plane, is to stop seating their colleagues in J class on domestic flights.

This week, flying SYD-MEL on a 737, in row 5 there's TWO WP's and a P1. No shadows. 3 rows ahead, there's a QF FA in uniform sitting back and relaxing with a book, getting her pre-flight drink, getting food on a china plate... while QF's paying customers are shoulder to shoulder behind her.

In any other service industry, you wouldn't so visibly put staff ahead of paying customers. Waiters don't sit down in a restaurant at the best table, having a meal break, while paying customers are stuck on the table next to the toilets. 5 Star hotels don't operate like this either.

I have no idea why that off-duty FA couldn't have been seated in row 26, and maybe that P1 been given an upgrade. Or just leave the J seat vacant. It's kinda like Qantas is saying to that planeload of people - we put our colleagues ahead of our customers.

To me, it's not a good look.

my experience exactly and agree with obviously putting colleagues ahead of paying customers

 

[markis10]

Another poor flight today, with a crew that clearly were frazzled, two hours to remove your tray is ridiculous (I think they were roasting the coffee beans in the meantime as it took an hour), if we had not been in a holding pattern for an hour the snack would have never arrived.

So for $450 I had the pleasure of lining up in a queue waiting until checkin opened at T-1 hour fifty minutes, trudge up to the Qantas club where another 15 minute wait ensued until they opened at 1030, spent two hours in a hot and stuffy club packed to the rafters where the bar opens 20 minutes before boarding, then had the pleasure of nursing my tray for hours inboard during service while waiting for a coffee. At least lunch was a nice meal, and priority baggage seems to work for a change, so there was some hope!

On a side note, it's interesting to see the number of international carriers now coming to DRW since QF withdrew, PAL being the latest, coincidently CNS shows the same pattern, funny that!

 

[pauly7]

I've flown about 100 sectors in the past 2 years... Mainly Dom Y, Dom J SYD-PER, and some Intl J. 90% QF.

Yes, I think QF is getting some mojo back - improved food SYD-PER, happier crew... Rarely a problem.

When I have to call QF I invariably find staff helpful and cheerful, in stark contrast to many other companies.

I'd agree with this, about 20 sectors in last 2 weeks (ugh) and had great service, great on time performance, got lucky with next gen 73H aircraft on a few legs, planned several A330 legs, very comfy.

Staff seem a lot more chirpy and sharp. Pilots commenting on 'we know we have competition please let us know how we can assist you in anyway' just a nice feeling around at the moment.

 

[Sprucegoose]

I actually rate the jetstar international crew service over the domestic crew. I was pleasantly surprised on my last jq flight

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Lets see if that is more than a one-off....

 

[JohnK]

In many ways it is ironic that Virgin with their buyout of Tiger are now doing exactly what Qantas did all those years ago.

That is one announcement I have not read and vaguely have read some references to it on AFF. Not a fan of a company having 2 faces.

Out of interest JohnK, have you ever flown JQ?

You know I haven't but I know many people who have said to me never again. I do not like the airline and I do not want to fly with the type of people that fly this airline.

I don't need to give them the opportunity to fail....

 

[medhead]

True. But I believe that a significant portion of QFd profits are as a result of QFi premium traffic, which in turn relies on JQ for financial support. A big vicious circle of airlines dependant on each other.

Or QF as a whole is profitable? :idea:


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[Must...Fly!]

You know I haven't but I know many people who have said to me never again. I do not like the airline and I do not want to fly with the type of people that fly this airline.

QF are not the exclusive domain of the saintly businessman JohnK...

I fly all three major airlines, what does that make me!

 

[mannej]

You know I haven't but I know many people who have said to me never again. I do not like the airline and I do not want to fly with the type of people that fly this airline.

I don't need to give them the opportunity to fail....

Then your comment is a broad generalisation without much substance then.

I find that funny considering that there have been plenty of stories of poor service from both QF and DJ on here, yet you are still happy to fly them.

 

[nlagalle]

How far back to do you go?

Somewhere along the way you have to accept responsibility for your decisions or lack of decisions.

I's say they are still recovering from Dixon and Co trying to sell it to a private equity firm. You can't fix that overnight.

Personally I don't think AJ has done a bad job, more he was given a cough sandwich.

 

[nlagalle]

You know I haven't but I know many people who have said to me never again. I do not like the airline and I do not want to fly with the type of people that fly this airline.

I don't need to give them the opportunity to fail....

I've flown JQ plenty of times and really they aren't that bad. had some great crews too. had some soso ones as well.

 

[katiebell]

agree there are fewer grumpy staff but an airline can't survive if it doesn't meet its passengers needs. QFi is now so restricted that it is almost impossible to fly longhaul (or even to NZ) , unless based in/prepared to transit through SYD with them. On that note, why can air NZ fly point to point from most NZ cities to most Aus cities yet QFi (using lower paid jetconnect NZ crew) cannot?

 

[nlagalle]

my experience exactly and agree with obviously putting colleagues ahead of paying customers

As I've already mentioned, I am pretty certain J travel is in the award. Should QF go against that?

I've seen plenty of times crew traveling in Y. In fact one swapped seats with me as my seat was mucked up after an aircraft sub.