Has the HSW gone downhill in Elite Treatment?

[JessicaTam]

Its impossible to escape the pre-poll workers at SYD and MEL.
They are worse (and louder) than the Jewellery shop spruikers

Really? They tout(sp?) for votes?

I am there this Saturday, so wll investigate.

 

[Princess Fiona]

Really? They tout(sp?) for votes?

I am there this Saturday, so wll investigate.

SYD wasn't too bad but the folks at MEL domestic had clearly been drafted in from the Queen Victoria Market

 

[drross]

Tried HoTP last weekend rather than HSW as last couple of stays at HSW were not overly enjoyable. Booked a suite. really enjoyed the lounge, much quieter even though there was a game on at the MCG. Choice of food rather limited. Breakfast downstairs as had early start Sunday ...great service and food was good. Will definitely try again.

 

[QF WP]

Don't forget to vote!

Postal votes received yesterday, done last night and mailed today, so we can watch everybody else running around looking for a booth on Saturday.

 

[dfcatch]

Re: How do Hilton treat you as an Elite?

Had a good meeting with the HSW Hotel Manager yesterday.

He was genuinely interested in feedback on how the hotel can improve to get back to the performance standards that it was known for.

Obviously staff changes are always an issue, but they are trying hard to address these when they occur.

I emphasized to him that "inconsistent treatment" was the biggest bugbear for a top-level hotel providing top-tier benefits.

He is genuinely interested in receiving and acting on feedback, so if anyone has substandard stay issues - please do pass them on.

Happy to pass on contact details via PM.

 

[Deleted member 29185]

Re: How do Hilton treat you as an Elite?

He is genuinely interested in receiving and acting on feedback, so if anyone has substandard stay issues - please do pass them on.

So if I point out to him that they don't have a pool...............??

 

[dfcatch]

Re: How do Hilton treat you as an Elite?

So if I point out to him that they don't have a pool...............??

I almost mentioned it

 

[muppet]

Re: How do Hilton treat you as an Elite?

Does HSW still do the special bennies on "milestone" stays?

i recently stayed my 20th and got nothing

i suspect the fact that my welcome card had someone else's name may have been the factor.