Have you ever made a complaint about Priority boarding to Qantas?

[nlagalle]

Then again some people can travel on 75+ flights and it works every time, so maybe they won't.

Mal Ware, if you are going to take a cheap shot, perhaps you should have read my post.

The occasion where PB didn't really work I did email Qantas and I did receive a reply and I did receive a voucher. Had it not worked again I would have put another complaint in.

Now if you cannot fathom that since then I've not had any issues, that's your problem and I don't really care. It worked for me on my weekly trips.

You have it in your head that I don't complain about anything Qantas. I can assure you I have probably filed more complaints than you have!

 

[TonyHancock]

Tony Hancock is a genius. And if anyone misquotes me, watch out!

.................

 

[Grooba]

I'm not too fussed about the whole priority boarding thing. I mean if it works then great but if it doesn't then I still get my seat, right?

I can however understand people do get annoyed with priority boarding, and I'd say some of those same people are the ones who try and wedge massive over sized bags into the overheard compartment.

 

[Foreigner]

A priority lane with no queue might as well let non-priority pax through to expedite departure, IMO. Same for check in where a priority counter may have no pax to serve, yet other counters have many yet to check in...might as well get staff to do something productive.

 

[TonyHancock]

I'd say some of those same people are the ones who try and wedge massive over sized bags into the overheard compartment.

Quite possibly some people may have "over" sized bags, but I suspect if those complaining are anything like me then they will have baggage within the carry on limits and will be hoping to get space above their seat that has not been taken by the pax is 32B who thinks it best to deposit his bag above row four. To be honest if QF turned around today and said we will not offer domestic PB then fine, I know where I stand and can make an informed decision as whether I will fly QF or not...but to claim PB is offered and then not deliver it is poor. :-|

A priority lane with no queue might as well let non-priority pax through to expedite departure, IMO. Same for check in where a priority counter may have no pax to serve, yet other counters have many yet to check in...might as well get staff to do something productive.

I agree and DJ seem to make this work. The person working the priority lane will call someone in the general lane over if the priority lane is empty.

....and I promised myself I wouldn't get dragged into another PB thread!!

 

[samh004]

Then again some people can travel on 75+ flights and it works every time, so maybe they won't.

Sounds a bit like a personal attack.

Problem with any thread aimed at Qantas on here, if there is a potential to show them in a bad light you get the usual shills coming in to disrupt the topic, take it off course and attack other posters, happens every time. LOL.

So why are you attacking others?

Seems to me the major off-topic posts here have been that the poll doesn't provide all a balanced view of answers, based on the question. All you'd need is one more poll choice to sort this out, but instead all you've continually harked on with is attacking those who have simply suggested they can't vote.

Seems to me the only person doing any sort of attacking here, is you.

 

[scheps]

interesting...

1. I must catch the wrong flights for PB to work. done about 30 dom legs this year and worked twice.
2. In hindsight, after reading some of the responses to complaints, i should have complained everytime!! But then i might not need to buy as many gift vouchers with bonus points so .. maybe no so good then
3. Maybe there is a secret algorithm to predict the which PB will work.
4. Worst experience was me and another WP standing at the PB lane, no one else was in it, (yayy) but no one to scan us through either (boo). so after bout 50 passed us,we did a naughty thing and cut into the normal lane.

 

[Mal Ware]

I'm not too fussed about the whole priority boarding thing. I mean if it works then great but if it doesn't then I still get my seat, right?

I used to feel this way as well, but the more I travelled the more I realised being able to secure over head lockers without having your bag placed 6 seats behind you is important.

Makes for an easier departure and it also lets you see if anyone is messing around in the locker with your things in it.

A priority lane with no queue might as well let non-priority pax through to expedite departure, IMO. Same for check in where a priority counter may have no pax to serve, yet other counters have many yet to check in...might as well get staff to do something productive.

I agree and I think they already do this, if and WHEN the PB line is policed and it is empty, the FA on that lane will just call others over from the regular line, yet still keeping the PB line clear for PB passengers. Works great..in theory.

To be honest if QF turned around today and said we will not offer domestic PB then fine, I know where I stand and can make an informed decision as whether I will fly QF or not...but to claim PB is offered and then not deliver it is poor. :-|

Exactly.

interesting...

1. I must catch the wrong flights for PB to work. done about 30 dom legs this year and worked twice.

In other words, you are a regular flyer who honestly comments about PB. Wish there was more of that here.

2. In hindsight, after reading some of the responses to complaints, i should have complained everytime!! But then i might not need to buy as many gift vouchers with bonus points so .. maybe no so good then

Exactly, hence my thread, the more people that complain the more action QF may take. If they see a spike in vouchers given out for PB fails they may start rubbing their chins and wondering why.

3. Maybe there is a secret algorithm to predict the which PB will work.

Some people must know the secret as it works 99 percent of the time for them. Cough...

 

[Sprucegoose]

I'm in Perth do fly quite often interstate and overseas. I haven't really noticed a problem with PB. It all seems to work quite well. It is fair to say that you don't really know if the people in the queue are all eligible for it but, at the end of the day, I'm not really worried about it either. My thinking is that it is better that before it came in so it is going in the right direction.


EH

Perth is not a good example EM!!!

 

[AndyGoodyear]

Some people must know the secret as it works 99 percent of the time for them. Cough...

I'm really puzzled as to why you are constantly insinuating that people on this thread are lying. What possible reason would they have for this?

I myself do not have the luxury of PB, but I fly a lot with Qantas - and almost every time I have flown I hear the PB announcement and see what seems to be correct use of the PB lane. Can't you accept that some people seem to think it works? This whole thread reeks of passive aggressiveness.

And I agree with the multitude of other posters here - what about an option for "I have complained about PB and were pleased with the response from Qantas". This still sticks to your 'have you complained about PB' subject matter, but ensures that all possible responses are covered rather than just those with a negative connotation.

No one is attacking you - but if you are going to start a poll, at least do so in a way that represents the majority, rather than in a way which sways the results to your opinion.

 

[Mal Ware]

I'm really puzzled as to why you are constantly insinuating that people on this thread are lying.

Yes that is what I am insinuating, because I believe one person in particular is. What should I do, just pretend they are not?

What possible reason would they have for this?

Let me know if you ever find out.

I myself do not have the luxury of PB, but I fly a lot with Qantas - and almost every time I have flown I hear the PB announcement and see what seems to be correct use of the PB lane.

What seems to be, or what really is? I don't think anyone here is saying they do not announce it, although the do quite often start boarding people prior to announcing it.

Can't you accept that some people seem to think it works? This whole thread reeks of passive aggressiveness.

No. You have stated yourself you do not even use it, so how do you qualify to say whether it works or not? Do I need to remind you that there is a massive thread with thousands of posts and instances where it does not work?

Granted it does work on occasion but more often than not, it doesn't, but again, you are simply taking this off topic in order to have a crack at me.

This thread is for those who accept reality, (that PB doesn't work the majority of the time) and what they have or intend to do about it, please take your irrelevant argument to another thread or create your own thread about how fantastic PB is and how you have seen it work instead of trolling this one.

 

[JohnPhelan]

Can't you accept that some people seem to think it works? This whole thread reeks of passive aggressiveness.

I'd delete the word "passive"!!

 

[medhead]

And I agree with the multitude of other posters here - what about an option for "I have complained about PB and were pleased with the response from Qantas". This still sticks to your 'have you complained about PB' subject matter, but ensures that all possible responses are covered rather than just those with a negative connotation.

Hey, it doesn't even have to go that far. All that's needed is "I have complained and qantas responded", no need to even be satisfied with the response.

I complained about this a fair bit while it was still only a listed benefit. Qantas has responded to those complains by doing something. But I'm not exactly satisfied with the response, firstly not doing it in ADL. Secondly it's pretty random at working IME, compared to VA.

Anyway, no doubt reclining will be added to my list of offences along with oversized luggage for even daring to suggest a complete range of poll options.

 

[nlagalle]

Yes that is what I am insinuating, because I believe one person in particular is. What should I do, just pretend they are not?

So are you saying I'm lying about PB working? I can assure you that I have no need to lie about it working as it has worked as it should in ALL BUT 1 FLIGHT.

Whether its the time of day, time I arrive at the gate or that Tony Handcock is more than 100 miles from me, but I have been able to walk straight up to the priority lane with either a couple or no people front and board straight away.

If it failed I would do what I did the last time, send feedback to Qantas.

As I said in the first post, your poll is loaded and doesn't cover all scenarios.

Don't make a veiled accusation that I am lying. Look back through the PB thread where I have posted nearly every flight. You certainly have an axe to grind with anyone that hints that they like Qantas. Grow up!

 

[AndyGoodyear]

No. You have stated yourself you do not even use it, so how do you qualify to say whether it works or not? Do I need to remind you that there is a massive thread with thousands of posts and instances where it does not work?

Because more than one person on this thread seems to think it works. Who are you to say they are all wrong or lying. You think something does not work, others do. Why is it so hard for you to accept anothers experiences as genuine?

Granted it does work on occasion but more often than not, it doesn't, but again, you are simply taking this off topic in order to have a crack at me.

Just because someone has a difference of opinion it does not mean they are having a crack at you or attacking you - in fact it is mostly the opposite with your posts.

This thread is for those who accept reality, (that PB doesn't work the majority of the time) and what they have or intend to do about it, please take your irrelevant argument to another thread or create your own thread about how fantastic PB is and how you have seen it work instead of trolling this one.

You obviously know that this is a forum where everyone can voice their opinion - including myself. This is an opinion not an argument, but it is obvious you want to have an argument with as many people as you can. I am certainly not trolling.

You have ignored the requests from other users on this forum to balance the poll, but do not seem to accept that even if someone has complained, they may be satisfied with Qantas' response. I don't need to start my own poll - people are simply asking that you stop trying to swing votes to your own opinions. You have chosen to ignore these requests each time.

 

[medhead]

.
This thread is for those who accept reality, (that PB doesn't work the majority of the time) and what they have or intend to do about it, please take your irrelevant argument to another thread or create your own thread about how fantastic PB is and how you have seen it work instead of trolling this one.

Except this thread does not have the option that people complained and qantas replied, so the thread doesn't allow people to say what they have done. The only 'yes' option is qualified by "nothing happened". As has been pointed out to you a number of times, people have complained and something has happened. That is a simple fact that is not dependant on satisfaction with the response. That missing option would not be a statement of PB being fantastic either.

How can we characterise your ludicrous replies along the lines of this one to anyone who states the obvious; an option is missing from the poll. Why continue to shoot the messengers pointing out the obvious hole in the poll options? Why call people liars?

 

[JohnPhelan]

Why continue to shoot the messengers pointing out the obvious hole in the poll options? Why call people liars?

I think we all know the answer to those questions ...... :-|

 

[ALH]

I don't let it bother me. No matter when I board, I will be comfortably sitting with champagne in hand while the *****oles who pushed in front of me are fighting over luggage space, and....about to be.....reclined on.

 

[Fantic125]

The few times I've used it domestically it's worked for me, but given that's not the response the OP is looking for this will probably be ignored....

 

[Deleted member]

Is it it important to boast about making more complaints than someone else?