Have you ever made a complaint about Priority boarding to Qantas?

[nlagalle]

Because if you never had a problem you would not need to voice an opinion, would you? By unbalanced, given your history I can only presume you mean it is not 100 positive for QF and therefore it is wrong.

I've voiced issues with Qantas in the past, well before you were around here. You just seem to think I like all things Qantas.

I said I find it hard to believe that with 75+ flights you have only ever seen it not work once. You must be the luckiest flyer out there......

Well had I had problems I would have voiced them in that thread, wouldn't I? By contrast Tony Handcock never has any luck.

As I said, in 2012 I had 1 issue with PB not working, the rest it worked as i should. Don't believe me? that's your problem.

 

[RWJ777]

I guess an issue also arises as to what constitutes it working well: as I said earlier, I have noticed non premium guests availing themselves of it without being asked to join the other queue, which I guess would be hard to manage.

I see it operating about 50 per cent of cases but as I am flying out of CBR a lot, I cannot remember it ever having been offered there.

 

[airbridge]

This is another example of people rabiting on about nothing and going off topic. The OP is CLEARLY aimed only at people who have had a bad experience re PB. It was not meant to be a poll on how well Qantas operates in general when it comes to PB. It's specifically about whether or not people are "complaining" and is therefore aimed at those who do have an issue. Can we get back to the topic please?

I have seen PB abused on a majority of my trips although I should point out I don't fly as much as others. I voted "I haven't and probably never will" but only because I find it is a waste of energy, not particularly with Qantas but any large organisation. I will get more grey hairs confronting people than just putting up with it. I do solute those of you who do make the effort to complain in order to bring change. Well done.

 

[RooFlyer]

Covers what? This thread is about those who take issue with the Qantas PB, or lack thereof. If you want a voting option that says "Qantas is awesome and could not possibly every do anything wrong in my eyes" I suggest you create another thread. I suspect you will bet many hits on that particular voting choice.

I note the smiley, and its your poll, but do I have to spell it out? How about a choice, something like:"Yes, I have complained and received an acknowledgment of the issue from Qantas".Or, as others have said, just a simple "Yes" (ie I have complained, but without the negative qualifier you put in).

Or even, Shock! Horror! "Yes, I complained and co-incidentally or not, I haven't seen the issue arise again at my airport".

If you are genuinely interested in seeing how people responded to a bad experience I again suggest it would have been useful to give people a choice of yes, but with a non-negative follow-up experience.

Good to see some honesty slowly creeping into this thread.

Really? Only those with mostly negative experiences are considered to be responding with 'some honesty'? Really? I think that pretty well shows where you are coming from.

This is another example of people rabiting on about nothing and going off topic. The OP is CLEARLY aimed only at people who have had a bad experience re PB. It was not meant to be a poll on how well Qantas operates in general when it comes to PB. It's specifically about whether or not people are "complaining" and is therefore aimed at those who do have an issue. Can we get back to the topic please?

Ahem, not so CLEARLY I think. This is how the OP introduced the poll:

Interested to see if people have done anything about the constant failure of Qantas to police Priority boarding and provide an advertised feature of their service to Plat/J customers.

I read this as asking, given you have had a bad experience, how did you respond?

Can you or the OP please show where I can vote given my experience of yes, I have had problems, and yes I did complain and I got a satisfactory reply from Qantas (or at least as satisfactory as it was ever goung to get)?

 

[Berlin]

As someone who has been professionally involved in market research, questionnaire writing and the likes for over 15 years now, I must agree that this is a classic example of how you can influence the outcome of your survey by not offering a full set of choices (just that the pros distort in even smarter and less obvious ways). With little tricks like that, you can basically get any outcome you want which is what PR agencies and the likes tend to do when they put so-called "opinion polls" into the public.

 

[samh004]

This is another example of people rabiting on about nothing and going off topic. The OP is CLEARLY aimed only at people who have had a bad experience re PB. It was not meant to be a poll on how well Qantas operates in general when it comes to PB. It's specifically about whether or not people are "complaining" and is therefore aimed at those who do have an issue. Can we get back to the topic please?

I have seen PB abused on a majority of my trips although I should point out I don't fly as much as others. I voted "I haven't and probably never will" but only because I find it is a waste of energy, not particularly with Qantas but any large organisation. I will get more grey hairs confronting people than just putting up with it. I do solute those of you who do make the effort to complain in order to bring change. Well done.

I see where you're coming from, and the OP for that matter, but agree with RooFlyer that the wording was a little off. That said, based on what Mal Ware usually posts, I understood what he was getting at.

Trouble with talking about bias is that there's as many people here that (seemingly) are infatuated with Qantas and can see them doing no wrong, as there are (seemingly) upset with Qantas and see everything they do as wrong. This poll was clearly aimed at the latter group of people, and perhaps a little intended to flame the former.

The main question being, Have you ever made a complaint about Priority boarding to Qantas, there needs to be an answer where there's a satisfactory response, or the question needs to be re-written. I don't know what to though, as the expected outcome for this thread is always going to be negative, which is fine, but then the question is wrong

 

[EmilyHoward]

I'm in Perth do fly quite often interstate and overseas. I haven't really noticed a problem with PB. It all seems to work quite well. It is fair to say that you don't really know if the people in the queue are all eligible for it but, at the end of the day, I'm not really worried about it either. My thinking is that it is better that before it came in so it is going in the right direction.


EH

 

[stomplad]

I guess an issue also arises as to what constitutes it working well: as I said earlier, I have noticed non premium guests availing themselves of it without being asked to join the other queue, which I guess would be hard to manage.

I see it operating about 50 per cent of cases but as I am flying out of CBR a lot, I cannot remember it ever having been offered there.

I agree with the above. I have never seen it offered in CBR and I would say at least 50% of the time not offered out of other airports, inc MEL my home port. (The priority security queue also suffers from the same issues as well).

This is an example of my main gripe with QF - CONSISTENCY. Service, FF Benefits and how they applied, they are just not consistent.

 

[love_the_life]

Does the poll refer to domestic only or to international or to both? The rules are different - SG according to the website has PB internationally but not domestically. As well domestic is only offered at a very small number of airports - so for most it would not matter what your status or class of travel, it is not an option.
And I agree - the poll would have been better (IMO) with the inclusion of a Yes: and I was satisfied with the outcome.

 

[amaroo]

I'm only interested in PB when it's an international or DOM flight with multiply aero-bridge. PB on any flight that has one aero-bridge is fool's good, IMHO.

 

[AVC]

Sort of a bit off topic, but the "child thread" is closed now.

Our last trip (last week) we managed to snag not only priority boarding, but priority security screening and priority customs.

How? When travelling, always carry a child.

I just bought a special "gate check bag" for our collapsible stroller so we could gate check it. A hundred PAX in the line, we just walk up to the counter to check the pram, they give us a luggage tag and through we go. Thank you very much.

Same for Customs and Immigration. We got into BKK and there seemed to be about a thousand people milling about waiting in line, we get ushered to one side to the VIP lane.

Miss VC will probably be too old to pull that one off by next December, but I can only try.

 

[medhead]

I wasn't going to post here. But I made a number of complaints about boarding in ADL while priority boarding was an unqualified benefit for platinum on domestic flights. Something happened. I had many apologies and also a $200 voucher that I used on 22 Dec. so I also can't vote on your poll, there is no option "Yes and something happened".

So every time it happens to you, you have complained and have been thoroughly satisified? Or are you one of these people who PB magically works for except for maybe 1 in every 70 or so flights?


I hope this thread does not fill up with the usual Qantas shills who can see no wrong with the service no matter what the actual facts are, but alas I suspect it will.

This is a bit ironic really. Given the question posed and the options the whole poll is a qantas shrill poll. All of the options, except the yes one, will make this look like a nothing issue that people don't care about. So it is bizarre that you accuse people of being shrills when the poll seems designed to support qantas.

Oh and BTW, having an option to say "yes I've complained and something happened" does not require someone to complain every time it doesn't work.

 

[medhead]

.

The main question being, Have you ever made a complaint about Priority boarding to Qantas, there needs to be an answer where there's a satisfactory response, or the question needs to be re-written. I don't know what to though, as the expected outcome for this thread is always going to be negative, which is fine, but then the question is wrong

However, the poll as it stands will actually make qantas look good since 4 of the responses support qantas' slow and indifferent action about priority boarding.

 

[Mal Ware]

Trouble with talking about bias is that there's as many people here that (seemingly) are infatuated with Qantas and can see them doing no wrong

Oh yeah.

As someone who has been professionally involved in market research, questionnaire writing and the likes for over 15 years now, I must agree that this is a classic example of how you can influence the outcome of your survey by not offering a full set of choices (just that the pros distort in even smarter and less obvious ways). With little tricks like that, you can basically get any outcome you want which is what PR agencies and the likes tend to do when they put so-called "opinion polls" into the public.

Well I am obviously not an expert Pollster as some have noticed here and used that as a reason to attack me. The purpose of my poll is not to uncover instances of PB failing, there is already a massive thread for that and it is obvious it doesn't work most of the time. I simply wanted to find out roughly how many people complain and how often, as I stated, I have never done so before, but I will from now on.

Maybe I should create a new thread, taking a poll about what I should poll in this thread?

This is another example of people rabiting on about nothing and going off topic. The OP is CLEARLY aimed only at people who have had a bad experience re PB. It was not meant to be a poll on how well Qantas operates in general when it comes to PB. It's specifically about whether or not people are "complaining" and is therefore aimed at those who do have an issue. Can we get back to the topic please?

Good to see someone on here with reason. Problem with any thread aimed at Qantas on here, if there is a potential to show them in a bad light you get the usual shills coming in to disrupt the topic, take it off course and attack other posters, happens every time. LOL.

I have seen PB abused on a majority of my trips although I should point out I don't fly as much as others. I voted "I haven't and probably never will" but only because I find it is a waste of energy, not particularly with Qantas but any large organisation. I will get more grey hairs confronting people than just putting up with it. I do solute those of you who do make the effort to complain in order to bring change. Well done.

I think many people fall into your category, myself included until now, I would sometimes just watch the mayhem as it unfolds and laugh or shake my head, I still do that but the more I think about it, the more I realize they are failing to provide an advertised service. And the reason they don't really care or bother to enforce it is because most people won't bother saying anything about it.

However, the poll as it stands will actually make qantas look good since 4 of the responses support qantas' slow and indifferent action about priority boarding.

The poll is not intended to make them look good or bad, however the Qantas puppets believe every thread about Qantas is a PR exercise. If PB works for you as well, and you complained, thanks for your information, that is all I was looking for, not a Qantas PR war.

 

[Kef]

I don't fly as often as some here, and as such it bothers me a little less. However for the true frequent flyer , I can empathise. You have earned a privilege , it should be protected. I do however have a major gripe with PAX at security , there seems to me to be large numbers who are NEVER organised with metal objects in the tray, laptops zipped up in their bags, and oversize carry on. This is where the real hold ups occur. These people should be made to move to the rear of the queue and start again, maybe next time hey will think about fellow,pax . The priority queue at security is often not worth the effort. As it doesn't feed into a priority security check area. 

Couldnt agree more with you. I was behind a woman who fumbled with all her pockets and her back pack and I just jumped in front of her, and she grumbled at me and went to tell me off I gave her a dirty look ...

One gripe I have is why on weekends (Melb airport) they dont run the priority security lines for QF plats etc., most annoying I have to line up with all the plebs..

 

[medhead]

Oh yeah.

Oh yeah, nice quote devoid of context.

Well I am obviously not an expert Pollster as some have noticed here and used that as a reason to attack me. The purpose of my poll is not to uncover instances of PB failing, there is already a massive thread for that and it is obvious it doesn't work most of the time. I simply wanted to find out roughly how many people complain and how often, as I stated, I have never done so before, but I will from now on.

Maybe I should create a new thread, taking a poll about what I should poll in this thread?

Come off it. No one is attacking you over this. People are offering suggestions. Why not take that constructive criticism on board and apply it to your next poll. Or even PM a moderator and ask them to add an option.

If the aim of the poll is to see who is and isn't complaining why not just have 3 options - Yes, no, never. Instead you've qualified the answers with outcomes. In doing so you've excluded the obvious option of "yes and they did something". That automatically excludes a large number of people who have complained. As such the poll can't possibly achieve your stated aim.

Good to see someone on here with reason. Problem with any thread aimed at Qantas on here, if there is a potential to show them in a bad light you get the usual shills coming in to disrupt the topic, take it off course and attack other posters, happens every time. LOL.

Well now this is a dodgy answer, you poll can only paint Qantas' tardy response in a good light. So people can't possibly be complaining about the poll because of potential to show Qantas as bad. The fact is Qantas have been extremely slow to address this issue and with the excluded "yes" votes you'll poll is going to be full of people who are saying they don't care that Qantas has been slack. Basically, your claim of Qantas Shrills is meaningless, since the poll supports qantas.

I think many people fall into your category, myself included until now, I would sometimes just watch the mayhem as it unfolds and laugh or shake my head, I still do that but the more I think about it, the more I realize they are failing to provide an advertised service. And the reason they don't really care or bother to enforce it is because most people won't bother saying anything about it.

Still many people on AFF lead a campaign to get priority boarding and Qantas eventually did something. Also see the point about excluding a large number of responses from people who have complained.

The poll is not intended to make them look good or bad, however the Qantas puppets believe every thread about Qantas is a PR exercise. If PB works for you as well, and you complained, thanks for your information, that is all I was looking for, not a Qantas PR war.

Yet you miss my point that I cannot vote on the poll because there is no option that covers my experience.

This is another example of people rabiting on about nothing and going off topic. The OP is CLEARLY aimed only at people who have had a bad experience re PB. It was not meant to be a poll on how well Qantas operates in general when it comes to PB. It's specifically about whether or not people are "complaining" and is therefore aimed at those who do have an issue. Can we get back to the topic please?

I suggest you read the OP stated reason for the poll above. He claims the poll is design to find out who is and is not complaining. He says that it is not to paint them in a good or bad light. Clearly the purpose of the poll is not as clear as you suggest. Now if the poll is about who is complaining why isn't there an option for people who have complained and who have had a response?

 

[TonyHancock]

There isn't really a choice for me in the list.

I have contacted QF on several occasions, and have received no response on one occasion, a $100 voucher on one occasion, a space available upgrade on one occasion, and have had a chat with customer service reps on the premium desk, and on the P1 team. There is certainly awareness that things are not as they should be at the P1 desk.

It seems to be getting better but I have not seen QF enforce premium boarding. The process seems to consist of pax self regulation. I have the misfortune to have a few international connections this year so will have to suffer QF Premium Boarding more than I would like to. The best solution for me has been to fly DJ domestically, I just don't believe the will is there for QF to provide it consistently. Worryingly the last long haul international QF trip I made was rather poor on the PB front. :shock:

 

[Sprucegoose]

QF need to get some AA staff out to train them up.

airports aren't democracies guys!!

 

[Mal Ware]

Problem with any thread aimed at Qantas on here, if there is a potential to show them in a bad light you get the usual shills coming in to disrupt the topic, take it off course and attack other posters, happens every time. LOL.

As I said......Every time. LOL

Oh yeah, nice quote devoid of context.
Come off it. No one is attacking you over this. People are offering suggestions. Why not take that constructive criticism on board and apply it to your next poll. Or even PM a moderator and ask them to add an option.

If the aim of the poll is to see who is and isn't complaining why not just have 3 options - Yes, no, never. Instead you've qualified the answers with outcomes. In doing so you've excluded the obvious option of "yes and they did something". That automatically excludes a large number of people who have complained. As such the poll can't possibly achieve your stated aim.

Well now this is a dodgy answer, you poll can only paint Qantas' tardy response in a good light. So people can't possibly be complaining about the poll because of potential to show Qantas as bad. The fact is Qantas have been extremely slow to address this issue and with the excluded "yes" votes you'll poll is going to be full of people who are saying they don't care that Qantas has been slack. Basically, your claim of Qantas Shrills is meaningless, since the poll supports qantas.
Still many people on AFF lead a campaign to get priority boarding and Qantas eventually did something. Also see the point about excluding a large number of responses from people who have complained.
Yet you miss my point that I cannot vote on the poll because there is no option that covers my experience.

I suggest you read the OP stated reason for the poll above. He claims the poll is design to find out who is and is not complaining. He says that it is not to paint them in a good or bad light. Clearly the purpose of the poll is not as clear as you suggest. Now if the poll is about who is complaining why isn't there an option for people who have complained and who have had a response?

There isn't really a choice for me in the list.

I have contacted QF on several occasions, and have received no response on one occasion, a $100 voucher on one occasion, a space available upgrade on one occasion, and have had a chat with customer service reps on the premium desk, and on the P1 team. There is certainly awareness that things are not as they should be at the P1 desk.

It seems to be getting better but I have not seen QF enforce premium boarding.

At least you have or did something about it, I think the more that do, maybe the more they will listen.

Then again some people can travel on 75+ flights and it works every time, so maybe they won't.

 

[Mal]

I will join the chorus of people who have commented "unfair poll". I can't vote. I won't vote. And if anyone misquotes me, watch out!