Mongo
Junior Member
- Joined
- Jun 4, 2012
- Posts
- 11
I heard my Manager complaining about the changes when he came in this morning, he is by no means an AFFer, status chaser,etc. just a normal person with a QFF account.
However he does a couple of QF domestic Economy flights a month through work bookings, which doesn't earn enough to keep gold but he supplements the remaining SC's by a yearly O/S trip, and a few domestic leisure flights.
He is now saying "why would I fly QF now for my personal travel/holidays? only reason I fly with them is because I can access a lounge and get priority check-in, I am not willing to spend extra $, fly unnecessary flights to maintain it. I'll just choose whichever airline is cheaper from now on" were his exact words.
This describes my circumstances to a tee. I did just enough business travel that access to the showers, the newspaper, priority luggage handling and the occaissional empty seat next to me made the journeys that wee bit less stressful (I don't drink so free drinks don't matter to me, and up until yesterdays announcement I had never used points for free travel). I too had to supplement my SC's with (paid for) personal travel, typically in the form of family holidays. We flew Jetstar for our last holiday to Asia for this very reason as the SC's from my ticket were just enough to tip me into WG again (QF didn't service the route so that was not an option). The upshot is that the loyalty program encouraged me to purchase 5 Jetstar "no frills" airfares despite being able to purchase cheaper airfares on a foreign full service airline at the time.
Now though I have buckleys chance of achieving Gold status in any given year, so future travel decisions will come down to price and service. As a loyalty program to encourage punters to use your product, this is a pretty spectacular failure.