Have a J OneWorld award, booked for October, for the wife and myself, BNE-DOH-DUB. DUB-LHR-FCO. FCO-LHR. LHR-PHL-ORD-CVG. CVG-PHX-LAX-BNE
I received an email on Thursday night, BA had changed a flight by 15mins, same flight number. Email states
"Sit back and enjoy the journey,
The good news is these changes have been automatically updated and
don't need to do anything.
So this morning i checked my QFF account, to see the first leg, BNE-DOH-DUB is now missing!!
6am call to QFF this morning, only option agent ( Manilla i think) gives me is to cancel and refund me the trip!! Told her about the email saying i didnt need to do anything and enjoy my trip! Whilst on the phone, i searched QFF website, and could see the same reward BNE-DOH-DUB available. Ask call centre to please book and ticket whilst i wait on the phone. CC agent books flights but says not possible to ticket and would be sent to be ticketed within 24-48hrs. Ok i said, and then end the call.
I immediately call back and explain the whole situation again, and request the whole trip be ticketed while i wait. About 20 mins in, call drops out.
I call back, and speak to i think SA agent, go thru the whole deal again, but this time, agent say will have ticketed whilst i wait. Have to give my CC details again unsure why ? 90mins later i have an Eticket, confirmed on CMT. Then calling up QR again, to have middle Qsuit seats selected.
Now ive had bigger changes with AA cancelling and rebooking on different flights thru different airports which were all fine and no loss of ticketing.
So stressful, just thinking about if i hadnt seen the flights drop. Wasted my morning ( missed out on a car club run )
What hope does the average flyer have, if they rock up to the airport and they have no ticket?
What are your rights in this situation?
All this over a 15min flight change!
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