D
Deleted member 29185
Guest
I thought it might be beneficial to have a thread that discusses the pros and cons of the HH workings itself, in just one thread. The concept is not to discuss individual hotels here, but more the internal processes of the HHonors machine.
The reason for this has come this year for me (twice) which has left me wondering about the fallibility of the system and even briefly about the integrity (or possible lack thereof).
I've been a HH member for five or so years, of which 4 of them have been as diamond. I've never really had an issue with the awarding of either base points/stays/nights, which have consistently come through promptly and correctly (with the exception of one minor bonus point issue which I never bothered chasing up as it was only a relatively small amount). However, this year has seen two reasonably expensive stays (in my history, most stays are short, relatively inexpensive visits) which total between them about 350 000 points (base and bonus). All other stays this year, as per usual, posted promptly without error however both of these more expensive (read larger point award stays) went firstly to a "pending" message and then to post as zero points/zero stays/zero nights. Both had to be chased up and in the case of the second of the two, chased up 3 times with little more than lip service from HH diamond desk.
After the first, I thought it was just a simple mistake, but after the second, I must admit to wondering if this is a common ploy. Deny the stay and if a complaint is made, then award it, if no complaint made........you beaut! For the record, the stays were genuine point awarding stays as per the HH T&Cs and no dispute was made by HH.
Has anyone had similar experiences, or was I just unlucky.....twice?
The reason for this has come this year for me (twice) which has left me wondering about the fallibility of the system and even briefly about the integrity (or possible lack thereof).
I've been a HH member for five or so years, of which 4 of them have been as diamond. I've never really had an issue with the awarding of either base points/stays/nights, which have consistently come through promptly and correctly (with the exception of one minor bonus point issue which I never bothered chasing up as it was only a relatively small amount). However, this year has seen two reasonably expensive stays (in my history, most stays are short, relatively inexpensive visits) which total between them about 350 000 points (base and bonus). All other stays this year, as per usual, posted promptly without error however both of these more expensive (read larger point award stays) went firstly to a "pending" message and then to post as zero points/zero stays/zero nights. Both had to be chased up and in the case of the second of the two, chased up 3 times with little more than lip service from HH diamond desk.
After the first, I thought it was just a simple mistake, but after the second, I must admit to wondering if this is a common ploy. Deny the stay and if a complaint is made, then award it, if no complaint made........you beaut! For the record, the stays were genuine point awarding stays as per the HH T&Cs and no dispute was made by HH.
Has anyone had similar experiences, or was I just unlucky.....twice?
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