HHonors experiences.....good and bad data points.

[Cynicor]

I received another email today....a sincere apology from the "diamond coordinator" this time rather than either of the two "email coordinators" previously. (I must admit, the Hilton shuffle annoys me. Surely one person should be responsible for sorting out their own mess rather than a different person every time, which seems to be the case).

Points and miles now credited and surprisingly, the delay this time is measured in days, rather than months like previously! So I'm happy, but I wish they'd sort their system so it doesn't fail like that. Now to update the all important spread sheet!

That is the part that really annoys me, but it works both ways. You can't have a conversation, you just keep trying. If something is simple but the first person is clueless, things get fixed quickly. But if you want something complex that will take a reply, no hope.

 

[Deleted member 29185]

That is the part that really annoys me, but it works both ways. You can't have a conversation, you just keep trying. If something is simple but the first person is clueless, things get fixed quickly. But if you want something complex that will take a reply, no hope.

The last 3 contacts of mine with HH seems to follow a path of:
1.....clueless (or possibly an attempt to fob off the problem)
2.....ignorance (pretend everything is AOK)
3.....get someone to actually look at the problem who knows what's required and has the authority to make the change.

 

[burmans]

The last 3 contacts of mine with HH seems to follow a path of:
1.....clueless (or possibly an attempt to fob off the problem)
2.....ignorance (pretend everything is AOK)
3.....get someone to actually look at the problem who knows what's required and has the authority to make the change.

So the theory is escalate, escalate (so you get to step 3 ASAP).

 

[Deleted member 29185]

So the theory is escalate, escalate (so you get to step 3 ASAP).

From my personal experience I'd say that's a pretty fair summation. Others though, have suggested some prompt efficient service straight out of the starting blocks, so who knows!

 

[Tgkass]

From my personal experience I'd say that's a pretty fair summation. Others though, have suggested some prompt efficient service straight out of the starting blocks, so who knows!

Could anyone advise me how many nights stays per calendar year takes you from blue to silver status? I have accumulated 121,000 points since October this year & stayed 5 nights though still on blue. I am still waiting a reply from Hilton Honors after SEVERAL international calls & being put on hold so long I have to hang up & try again later. I cannot find an Australian phone number to save myself! Thanks

 

[Cynicor]

It's 4 stays (a stay is 1-9999 nights without checking out, all one stay. And it doesn't count if you check in and out and back in straight away) or 10 nights. So unless your 5 nights were all separate, you aren't there yet. Silver is essentially worthless. It's best value to find a CC or offer to fast track to gold. Pretty much every man and his dog can be gold.

See the Mac Bank Hhonors card.

And the points- only "base" points count towards status. There is no points level that gives silver status.

 

[Deleted member 29185]

Could anyone advise me how many nights stays per calendar year takes you from blue to silver status? I have accumulated 121,000 points since October this year & stayed 5 nights though still on blue. I am still waiting a reply from Hilton Honors after SEVERAL international calls & being put on hold so long I have to hang up & try again later. I cannot find an Australian phone number to save myself! Thanks

Cynicor has explained it pretty well.

Here is the link to their webpage explaining it all.

The main traps you've fallen into is the difference between nights and stays and base points and bonus points.

The phone number is 1800 446 6677

 

[Buzzard]

Received the missing points for a 3 night stay in BNE but mysteriously points for a 1 night stay each side vanished

 

[k_sheep]

Hmm I guess I should learn how the points are meant to work - I have no idea if what is posted for my stays is correct

 

[Aeolus]

Hi Swanning_it, thanks to you, I started to look more closely at my accounts and a large number of them didn't make sense to me
Does the triple promo only apply for weekend nights or the entire stay, i.e. if you stay on Thu, Fri, Sat for example, do you only get double for Thu and triple for Fri and Sat nights or triple for the entire stay? Thanks in advance.

 

[Moopere]

I am still waiting a reply from Hilton Honors after SEVERAL international calls & being put on hold so long I have to hang up & try again later. I cannot find an Australian phone number to save myself! Thanks

My experience with HH support has been pretty positive, but, importantly, -only- when I contact the appropriate regional 'office'. I put office in quotes there because ultimately, despite the different phone numbers, its always a US or affiliate based call centre who actually answers, last time I called I got a lady from Texas. But they must group enquiries by region or something and if you contact the wrong one your enquiry just disappears.

The contact for Australia is:

Hilton HHonors Hotel Loyalty Program Support | Hilton HHonors

Open the tab for Australia and NZ -not- Asia Pacific, and the phone numbers are:

[h=2]HHONORS CUSTOMER CARE[/h]Toll-free in Australia
T: 1800 446667 *
Toll-free in New Zealand
T: 0800 171 171 *
F: 1800 508673


Good luck!

 

[Deleted member 29185]

Does the triple promo only apply for weekend nights or the entire stay, i.e. if you stay on Thu, Fri, Sat for example, do you only get double for Thu and triple for Fri and Sat nights or triple for the entire stay?

Yes that's correct. I believe they class Fri, Sat and Sun as weekend nights (although some countries I think class Thurs. Fri and sat as the weekend) which earn the base points plus that amount again x 2 (ie triple points). For the other nights you earn the base points plus that amount again x 1 (ie double points). On top of that, you get your standard bonus points (status bonus, double dip if selected etc).

To calculate, you need to calculate the base points in two lots, triple point days and double point days and then add the multiplication rate to suit. The other potential issue is the exchange rate. I usually look at the base points awarded, divide it by 10 and then divide it by the amount spent (less the tax) and compare that rate with the published rate of the day of checkout and it has always been about right.

 

[Deleted member 29185]

The contact for Australia is:
Toll-free in Australia
T: 1800 446667 *

I wonder what the asterisk means. I have that number as well as the other with an additional 7 at the end which gets forwarded to Texas. I'll have to try the sevenless number next time and see id there is a difference!

 

[Moopere]

I wonder what the asterisk means. I have that number as well as the other with an additional 7 at the end which gets forwarded to Texas. I'll have to try the sevenless number next time and see id there is a difference!

Its a funny page this one, not entirely standards based I suspect one has to scroll back up to the main US part of the page to get the meaning of the asterisk as there is nothing further down. If right, then the * means "Toll Free"

 

[Buzzard]

Exceptionally happy with our upgrade from Guestroom to Yarra Suite but it would have been nice to tell/SMS when the room was ready instead of being kept waiting and eventually having to ask.

 

[foggy]

With the triple your trip offer, what points do they triple?

This is for my stay at conrad singapore;
[TABLE="class: nested, width: 689"]
[TR="bgcolor: transparent"]
[TH]BASE[/TH]
[TH]BONUS[/TH]
[TH]MILES[/TH]
[TH] [/TH]
[/TR]
[TR="bgcolor: transparent"]
[TD] [/TD]
[TD]2015 TRIPLE YOUR TRIP OFFER
[/TD]
[TD]0[/TD]
[TD]10065[/TD]
[TD]0[/TD]
[TD] [/TD]
[/TR]
[TR="class: alt, bgcolor: #F3F3F3"]
[TD] [/TD]
[TD]Base Points
[/TD]
[TD]8052[/TD]
[TD]0[/TD]
[TD]0[/TD]
[TD] [/TD]
[/TR]
[TR="bgcolor: transparent"]
[TD] [/TD]
[TD]DIAMOND VIP BONUS - 50% 2015
[/TD]
[TD]0[/TD]
[TD]4026[/TD]
[TD]0[/TD]
[TD] [/TD]
[/TR]
[TR="class: alt, bgcolor: #F3F3F3"]
[TD] [/TD]
[TD]MACQUARIE 2000 PTS HOTEL SPEND CAMPAIGN
[/TD]
[TD]0[/TD]
[TD]2000[/TD]
[TD]0[/TD]
[TD] [/TD]
[/TR]
[TR="bgcolor: transparent"]
[TD] [/TD]
[TD]2015 TRIPLE YOUR TRIP PLUS UP OFFER
[/TD]
[TD]0[/TD]
[TD]2000[/TD]
[TD]0[/TD]
[TD] [/TD]
[/TR]
[TR="class: alt, bgcolor: #F3F3F3"]
[TD] [/TD]
[TD]DIAMOND MYWAY BONUS
[/TD]
[TD]0[/TD]
[TD]1000[/TD]
[TD]0[/TD]
[TD] [/TD]
[/TR]
[TR="bgcolor: transparent"]
[TD] [/TD]
[TD]SINGAPORE AIRLINES DOUBLE DIP
[/TD]
[TD]0[/TD]
[TD]0[/TD]
[TD]805[/TD]
[TD] [/TD]
[/TR]
[TR="class: alt, bgcolor: #F3F3F3"]
[TD] [/TD]
[TD]EARN UP TO 4X KRISFLYER MILES OFFER
[/TD]
[TD]0[/TD]
[TD]0[/TD]
[TD]2415[/TD]
[/TR]
[/TABLE]

 

[Deleted member 29185]

what points do they triple?

Only weekend base points. Weekday base points are just double. The rest of your bonus points accrue either neither double nor triple.

The triple points field will actually only show an equal amount to the base points for weekday nights and double the base points for weekend nights as the base points are shown separately. eg a night that cost US$100 excluding tax would have 1000 base points plus 2000 "triple your trip offer" bonus points (3000 points total which equals 1000 x 3) if on a weekend or 1000 "triple your trip offer" bonus points(2000 points total which equals 1000 x 2) if on a weekday.

Your stay looks like it consisted of a combination of weekend and weekday nights or alternatively a portion of it outside the promo period. To work it out to ensure you gained the correct points, you have to calculate the spend made during each of the two periods, weekend and weekday.

 

[Aeolus]

Question for HHonors braintrust.
Trawling through all my stays lately and noticed Hhonors have been using conversion rate of between 0.55-0.65 USD to AUD for points calculation (e.g. for Feb 2016 stays). Does anyone else get these rates or are they short-changing me again? Putting a claim for 9 incorrect/missing stays - they absolutely can't get the linked stays calculation right. Would emailing [email protected] with a spreadsheet of the correct calculation be the best way to handle this? Thanks in advance.

 

[Deleted member 29185]

Question for HHonors braintrust.
Trawling through all my stays lately and noticed Hhonors have been using conversion rate of between 0.55-0.65 USD to AUD for points calculation (e.g. for Feb 2016 stays). Does anyone else get these rates or are they short-changing me again? Putting a claim for 9 incorrect/missing stays - they absolutely can't get the linked stays calculation right. Would emailing [email protected] with a spreadsheet of the correct calculation be the best way to handle this? Thanks in advance.

When I've checked the conversion, it always appears to be marginally less than the advertised rate. I've just checked one that happens to be on my desk right now, (from the 2/3/16) and my spend (ex GST) was $194.64 and I was awarded 1373 base points which indicates a conversion of 0.705 against an advertised rate of 0.728.

Yours sounds pretty low. Remember to remove taxes and any non point earning spend.

 

[Aeolus]

Greatly appreciate your feedback, Swanning_it. I've listed the stays which I believe are in error and emailed the attachment to one of the HH staff that I spoke to just then. I'll let them work out if the conversions are wrong. It would have been nice if the rate is actually listed on the HH reservation confirmation email but no...my head hurts after trawling through the last 6 months' stays!