Hilton/DT - NT

[geoffsmith147]

Have now stayed 4 times since Hilton took over. So the deal has finally been sorted out as I have been Status matched to Gold for all Hilton properties and Diamond at Darwin Hilton. Now fast tracked for Diamond. Staff have now settled into the Hilton way but there has been a large number of long term staff who have departed. The Executive Lounge is very good and has great amenities with a spectacular view over Darwin Harbour. The same cannot be said for Mitchells restaurant it really needs some work in the Chef department.

 

[Gunnar Smithsen]

Have now stayed 4 times since Hilton took over. So the deal has finally been sorted out as I have been Status matched to Gold for all Hilton properties and Diamond at Darwin Hilton. Now fast tracked for Diamond. Staff have now settled into the Hilton way but there has been a large number of long term staff who have departed. The Executive Lounge is very good and has great amenities with a spectacular view over Darwin Harbour. The same cannot be said for Mitchells restaurant it really needs some work in the Chef department.

Matched to Gold with Diamond privileges at property specific seems a bit stiff... Then they throw in a Diamond challenge...

Hope you can make the challenge in order to maintain the diamond...

 

[geoffsmith147]

I think I should make the challenge but I agree it was not exactly what was indicated when the changeover occurred.

 

[ms1]

I am HHonors Gold and also IHG PC Platinum Elite. I had stayed a few during the CP days but have my first stay next week since the change over to Hilton.

Will the hotel give me property specific diamond benefits? I'm planning on ringing tomorrow and inquiring.

What benefits to gold and diamond members receive? Has the property had any refurb or any other changes since the changeover?

 

[geoffsmith147]

The hotel now has an Executive Club on level 20 for guests staying in suites or mostly on level 20. Diamond members also gain access. Don't believe IHG Platinum will receive any benefits unless promised prior to changeover to Hilton. Renovation of rooms has just commenced in one room on level 20 which I suspect will become a prototype for the general renovation that is due to start November. Suggest you ring the hotel direct and not the Hilton reservation desk to see what they will offer.

 

[straitman]

I am HHonors Gold and also IHG PC Platinum Elite. I had stayed a few during the CP days but have my first stay next week since the change over to Hilton.

Will the hotel give me property specific diamond benefits? I'm planning on ringing tomorrow and inquiring.

What benefits to gold and diamond members receive? Has the property had any refurb or any other changes since the changeover?

There is no reason to think they won't give you the specified Diamond benefits. The entitlements are all listed on the HH web site.

 

[markis10]

There is no reason to think they won't give you the specified Diamond benefits. The entitlements are all listed on the HH web site.

The OP is HH Gold though, with reports some regular CP DRW stayers have been gifted Diamond to ease the transition.

 

[geoffsmith147]

Emphasis on the regular CP DRW stayers as not all promises were honoured according to some of the chatter in the hotel. I was fortunate to receive but had to argue to achieve what I have been provided with. Was initially promised a straight status match to Diamond but received Diamond benefits only in DRW but was fast tracked to Diamond provided I had 10 stays which occurs next week so will let you all know if that occurs.

 

[Deleted member 29185]

was fast tracked to Diamond provided I had 10 stays which occurs next week so will let you all know if that occurs.

Please keep us informed.

How have you found the move. Better as Hilton, or better as CP and why? (to satisfy my idle curiosity )

 

[geoffsmith147]

Nearly all of the CP staff have moved on which is a real shame. The Exec lounge helps as I had got to know many of them during my many stays there. There definitely seems to be an overall improvement in Mitchells Restaurant (previously Red Salt). Overall I would say that my experience (apart from the status match) has been positive although I am sure you would find some contrary views. Will give an overall review after my next stay.

 

[Simo]

Has any Diamond Members stayed at the DT Alice Springs???

I have 5 days there next month.

 

[geoffsmith147]

As I said in my last post I would give you all a review of Hilton Darwin after my 10th stay.
1. Have achieved Diamond status for all Hilton properties
2. Major refurbishment will get underway November. Prototype room is under construction now and if approved by Management then overall refurbishment gets the ok
3. Mitchell's Restaurant has improved noticeably however they still have off days. Staff have improved
4. Generally no real problems except for door swipes seem to have become a bit of a problem.
5. The Exec lounge is a very good feature and benefit. Great for a quick breakfast with a sensational view or a quiet drink after 5.30pm
6. Overall I think it is a good hotel and the staff try and do as much as they can to accommodate guests requirements.

Cheers