Hilton Honors Site driving me mad

[kpc]

Finally...points posted!

I will be lodging my missing stay request tomorrow
Will any of my "friends" like to turn me green?

I lodged a mssing stay request online on 18 June 06 for my missing Hilton Bne stay during Ozfest 3...and the points finally posted today:!:Finally...

 

[oz_mark]

Re: Finally...points posted!

I lodged a mssing stay request online on 18 June 06 for my missing Hilton Bne stay during Ozfest 3...and the points finally posted today:!:Finally...

Mine posted as well, although my double dip option seems to have changed somewhere along the way.

 

[JohnK]

Re: Finally...points posted!

Mine posted as well, although my double dip option seems to have changed somewhere along the way.

QF called me today to say that they will not give me FF points for the BNE Hilton stay as this was a pre-paid rate and does not qualify for FF points.

Has anyone had this issue with their claim. I distinctly remember that I was told over the phone from Hilton when I booked room that I am entitled to FF points and asked for my FF number to put on booking. As this was a pre-paid deal I did not receive a tax invoice when checking out. Am I within my rights to ring BNE Hilton and ask for tax invoice as QF will then issue me with points. BNE Hilton clearly stated that we could double dip but I could not care less for the HHonors points just the QF points.

 

[NM]

Re: Finally...points posted!

QF called me today to say that they will not give me FF points for the BNE Hilton stay as this was a pre-paid rate and does not qualify for FF points.

There are two ways to get QF FF points from a Hilton stay. One is to use your HHonors number in the reservation and use their double dipping option to pay you QF FF points. All Hilton stays qualify for this method.

The other way is to give them your QF FF number at checkin or at the time of making the reservation and not give them a HHonors number. This will cause you to be paid QF FF points under the QF FF plan conditions and if QF determines that a pre-paid stay does not count then that is the case.

The QF FF points earned with these two methods is likely to be different as they are earned/paid in two different ways.

Did you give a HH number with the booking?

 

[JohnK]

Re: Finally...points posted!

The other way is to give them your QF FF number at checkin or at the time of making the reservation and not give them a HHonors number. This will cause you to be paid QF FF points under the QF FF plan conditions and if QF determines that a pre-paid stay does not count then that is the case.

The QF FF points earned with these two methods is likely to be different as they are earned/paid in two different ways.

Did you give a HH number with the booking?

I was not a HHonors member until 1 week ago which is about 3 weeks after the stay.

When I booked over the phone in early May, Hilton asked me for my FF number to put into booking. I received confirmation e-mail from Hilton for my booking and that they would deduct a not refundable $144 pre-paid rate from my c/c ($180 room rate - 20% discount from serfty's discount certificate).

When I checked into Hilton I noticed my FF number on the check-in form. I saw the sign about double dipping and asked about being enrolled. The guy said he would have my membership ready when I checked out but did not. I checked out Sunday morning with most of the others and the lady promised that she would enrol me in HHonors. Nothing was mentioned that I would not receive 1000 FF points for the stay.

Now QF do not want to credit 1000 FF points because it was a pre-paid rate and would like to see a tax invoice from Hilton before giving me any points. I am confused. Why all this runaround for a measly 1000 FF points. Hilton should have done the credit to QFF without me having to chase it up.

 

[serfty]

Re: Finally...points posted!

... Hilton should have done the credit to QFF without me having to chase it up.

For the first ime in ~18 Oz Hilton stays, Including previous BNE stays, I had to chase up the points for this one. They only posted this morning after I chased them; it seems a consistant theme for that particular weekend.

Now by posting to my HHonors account I recieved 1,000 QFF points, and over 3,000 HHonours points for this two night stay.

 

[Kiwi Flyer]

JohnK was your booking via hilton website or 3rd party (eg wotif)? 3rd party payments aren't eligible.

 

[oz_mark]

JohnK,

Is your membership of Hhonors that you now have the one you got from signing up at the BNE Hilton? If so, you may be able to take it up with Hilton, and get points for both

 

[JohnK]

JohnK was your booking via hilton website or 3rd party (eg wotif)? 3rd party payments aren't eligible.

No rang Hilton reservation number I was given by serfty.

Is your membership of Hhonors that you now have the one you got from signing up at the BNE Hilton? If so, you may be able to take it up with Hilton, and get points for both

Yes, actually they signed me up after I checked out and told me that points for stay will credit with QF and I can double dip in HHonors as well. Finally received the membership card last week.

I think I will have to call Hilton to find out what is happening!

 

[NM]

Yes, actually they signed me up after I checked out and told me that points for stay will credit with QF and I can double dip in HHonors as well. Finally received the membership card last week.

I think I will have to call Hilton to find out what is happening!

Double Dipping is a feature of the HHonors program and has nothing to do with the QF FF program's partner hotels scheme. You can only have one program credited from a Hilton stay - either HHonors (including double dipping) or direct to the airline partner program.

So if they signed you up for HHonors and entered your HHonors number into the folio, then the direct QF points payment will not happen. You will earn HHonors benefits and those benefits (including airline double dipping) depends on what your HHonors profile is set for.

Check your HHonors account on-line and see if the stay has posted there. If so, it will show you how many HHonors points you earned as well as any double dipping benefits you received including how many QF FF points were credited to your QF FF account.

Under the HHonors program, you have lots of choice as to how the double dipping is paid. You can chose from:

• HHonors points plus variable airline miles (10 HHonors Base points + 1 airline mile per eligible U.S. dollar spent)
• HHonors points plus fixed airline miles (10 HHonors Base points per eligible U.S. dollar spent + 500 miles per stay (100 miles per stay at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites® and Scandic hotels)
• HHonors points plus HHonors points (10 HHonors Base points + 5 bonus points per eligible U.S. dollar spent)

I have selected the last option for my HHonors account. These options are selected under the My Way tab under My Profile.

You can change these selections as often as you like to suit your needs. To earn airline miles you must have your airline FF program details registered with your HHonors profile. Just providing the hotel with your airline card is not sufficient as it is the HHonors program that pays the airline miles/points and not the hotel. The hotel credits to HHonors and HHonors does the double dipping based on your profile preference.

In my experience, Hilton Hotel posting to HHonors is fast and reliable. And in my experience, HHonors posting to airline accounts is fast and reliable.

 

[Mal]

Keep in mind that in Australia - and indeed most Hilton one/two night stays, if you want to double dip the 2nd crediting option is actually better than the first. (Note that it is 10 HH base points, not 0 )

"HHonors points plus fixed airline miles (10 HHonors Base points per eligible U.S. dollar spent + 500 miles per stay (100 miles per stay at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites® and Scandic hotels)"


If you were double dipping with the first option, then you would need to have a folio worth more than $US500 upon checking out to get a better benefit.

But only you can work out what you value HH points at, and what you value QF (or other Airline points at). As NM states, you are free to change your options all the time. However, note that it's your preference on the day of the end of your stay that counts for your crediting benefits.

I find HH points fairly valuable, but still prefer to tuck some points away in AA from each stay - so I use the 2nd option credited to AA.

 

[JohnK]

I think there is no doubt that I have to call Hilton re my points for stay on 27th may. I paid A$144 after the discount certificate was used.

What should I choose as my double dipping option?

I really do not care for HHonors points as I am unlikely to stay there on a regular basis. My main concern is QF FFP points.

Any ideas are greatly appreciated!

 

[Mal]

I think there is no doubt that I have to call Hilton re my points for stay on 27th may. I paid A$144 after the discount certificate was used.

What should I choose as my double dipping option?

I really do not care for HHonors points as I am unlikely to stay there on a regular basis. My main concern is QF FFP points.

Any ideas are greatly appreciated!

Double Dip #2 option above is the right one for you for this stay (< $500 USD).

"HHonors points plus fixed airline miles (10 HHonors Base points per eligible U.S. dollar spent + 500 miles per stay (100 miles per stay at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites® and Scandic hotels)"

You will then get ~950 HHonors points, and 500 Qantas points for your stay.

 

[NM]

Keep in mind that in Australia - and indeed most Hilton one/two night stays, if you want to double dip the 2nd crediting option is actually better than the first. (Note that it is 10 HH base points, not 0 )

Oops, missed on the copy and paste from Hilton site. Original post now editted for the correct value of 10.[/quote]

 

[NM]

I find HH points fairly valuable, but still prefer to tuck some points away in AA from each stay - so I use the 2nd option credited to AA.

For now I keep the HH points for family holidays. Having over 400K HH points means I have some value "invested" in the program so I like to get the HH+HH option.

But as I am now multi-homed with Hotel programs (HH and PC), I may not be maintaining Diamond status with HH and so may alter my focus for double-dipping in the future. I do like the flexibility that HH provides regarding the My Way options.

 

[serfty]

Double Dip #2 option above is the right one for you for this stay (< $500 USD).

"HHonors points plus fixed airline miles (10 HHonors Base points per eligible U.S. dollar spent + 500 miles per stay (100 miles per stay at Hampton Inn®, Hampton Inn & Suites®, Homewood Suites® and Scandic hotels)"

You will then get ~950 HHonors points, and 500 Qantas points for your stay.

Actually you get 1000 QFF points per stay + 10 HHonors points per USD. You can convert HHonors points to QFF points at 10:1 (in blocks of 10,000 hh points).

So if properly sorted out, JohnK's AUD144 stay might eventually earn up to 1105 qff points.

(Not that I would do such a conversion; for me, HHonors points are far more efficient when used for Hotel Awards)

 

[oz_mark]

I think there is no doubt that I have to call Hilton re my points for stay on 27th may. I paid A$144 after the discount certificate was used.

What should I choose as my double dipping option?

I really do not care for HHonors points as I am unlikely to stay there on a regular basis. My main concern is QF FFP points.

Any ideas are greatly appreciated!

I'd go for the fixed frequent flyer points.

BTW the 1000 FF points from the stay has now been credited as well.

 

[Mal]

Actually you get 1000 QFF points per stay + 10 HHonors points per USD. You can convert HHonors points to QFF points at 10:1 (in blocks of 10,000 hh points).

So if properly sorted out, JohnK's AUD144 stay might eventually earn up to 1105 qff points.

(Not that I would do such a conversion; for me, HHonors points are far more efficient when used for Hotel Awards)

Didn't realise that before (one of the problems with crediting to other programs which follow the 500 points rule!)

http://hhonors.hilton.com/en/hhonors/points/miles.jhtml

 

[JohnK]

Actually you get 1000 QFF points per stay + 10 HHonors points per USD. You can convert HHonors points to QFF points at 10:1 (in blocks of 10,000 hh points).

So if properly sorted out, JohnK's AUD144 stay might eventually earn up to 1105 qff points.

OK finally called HHonors customer care today and I was sad to hear that a lot of my details were missing from membership.

I was asked a lot of questions and finally it was calculated that I would receive 991 HH points and 1,000 QF FF points.

Can anyone please explain how the 991 HH points were calculated using A$144 paid for the room. Has the GST been removed before multiplying US$ rate x 10. It is a little confusing until I am able to fully understand what is happening.

 

[oz_mark]

OK finally called HHonors customer care today and I was sad to hear that a lot of my details were missing from membership.

I was asked a lot of questions and finally it was calculated that I would receive 991 HH points and 1,000 QF FF points.

Can anyone please explain how the 991 HH points were calculated using A$144 paid for the room. Has the GST been removed before multiplying US$ rate x 10. It is a little confusing until I am able to fully understand what is happening.

It is my understanding that the HH points are calculated on the $US equivalent of your folio ex-GST, so no points are awarded on the GST component of your bill.