Hobart Call Centre may be offline for a little while...

[Dantas]

Probably not the best news source but have a read: Armed man arrested after crashing stolen car into Hobart Qantas call centre

 

[Happy Dude]

To quote The Veils, "How am I to tell the difference"?

 

[DC3]

I can’t get them to pick-up, even on a good day.

 

[SeatBackForward]

Probably not the best news source but have a read: Armed man arrested after crashing stolen car into Hobart Qantas call centre

That's a drastic way to get those points back..

 

[dylarr]

Another source:

Qantas staff member injured as man drives car into call centre

A man, who police say was armed with a knife, was earlier reported to be behaving erratically.

7news.com.au

 

[Ansett]

Good to see no one was seriously injured. Must have been a scary event for all.

 

[DC3]

Good to see no one was seriously injured. Must have been a scary event for all.

Agree.

But what a way to get those pesky P1’s off of the line.

I hope that the injury to a staff member was no more than a paper cut at the photo copier.

 

[DC3]

Nothing in mainstream media as yet? Maybe a paywalled article in there somewhere.

 

[sudoer]

Nothing in mainstream media as yet? Maybe a paywalled article in there somewhere.

Albanese says he has invited Trump to Australia – as it happened

This blog is now closed

www.theguardian.com

 

[RooFlyer]

The guy was pretty busy

Armed man arrested after crashing stolen car into Hobart Qantas call centre

Police are investigating three crime scenes in the northern suburbs they believe are linked…

pulsetasmania.com.au

The guy knew someone at the call centre - you wouldn't go there randomly - its the white building at the end of the street to the right of the 'Technopark' label.

 

[JessicaTam]

[mod hat]
Some off-topic posts have been removed.

Please keep to the thread topic.
[/mod hat]

 

[bPeteb]

I hope everyone is ok.

I don't reckon I've spoken to anyone in Hobart in at least two years, maybe more. Pretty sure that Emma this morning was either in NZ, our maybe even Fiji.

 

[Cessna 180]

I hope everyone is ok.

I don't reckon I've spoken to anyone in Hobart in at least two years, maybe more. Pretty sure that Emma this morning was either in NZ, our maybe even Fiji.

I just rang again as I am having issues changing a classic with the other centres.

There was a recording straight away saying "our HB call centre is closed due unforeseen circumstances"

 

[DC3]

Pretty sure that Emma this morning was either in NZ, our maybe even Fiji.

Q: How is the weather in Auckland today?
A: Oh, I wouldn’t know. I’m in Fiji.

 

[bPeteb]

Q: How is the weather in Auckland today?
A: Oh, I wouldn’t know. I’m in Fiji.

Haha. I don't really care as long as they can resolve the issue that I am calling about.


@Cessna 180
I didn't get a messasge about Hobart, just the standard "we are transferring you to our premium line".

 

[sudoer]

Email just sent to P1s:

Our Hobart Contact Centre, including the Qantas VIP Service Team, is currently closed due to unforeseen circumstances. We will reopen as soon as we can. In the meantime, our ability to respond to service requests via email and phone is affected, and you may be redirected to one of our alternate customer service sites.

As call wait times and email responses may be longer than usual, unless your request is urgent you may want to consider delaying contacting us until Hobart reopens. You can also find information on fares, schedules, and bookings at qantas.com.

We appreciate your patience and apologise for any inconvenience.

Surprised they haven't just reinstated whatever they had in place for covid...

 

[Gold Member]

We might finally see some Classic awards now that the Platinum/Platinum One “gimme gimme gimme” award hotline is down. Eh, wishful thinking.

 

[msam95]

Well for what it’s worth all the calls I made tonight regarding classic reward release of seats were appropriately routed to the Auckland team who were very helpful.

I wonder if some (Hobart) agents were still working from home after the events?
However given the nature of the events, I am doubtful if people needed to be interviewed as witnesses, use available resources (employee assistance program/ counselling)

I hope everyone gets the help and support needed