How do Hilton treat you as an Elite?

[Denali]

Hilton South Wharf update.
Day 2 and no bottles of water put in our room or replaced in the mini bar so Im waiting to see if they show up on an invoice and I will fight the charge as we only had 4 bottles for 2 night stay (took 2 from the mini bar as none were delivered and the mini bar wasn't restocked after we took them).

I booked during a triple point plus 2000 points promo period and all points showed up within 32hrs plus there was an additional 25%bonus to transfer to VA so took advantage of that too.

 

[Deleted member 29185]

Hilton South Wharf update.
Day 2 and no bottles of water put in our room or replaced in the mini bar so Im waiting to see if they show up on an invoice and I will fight the charge as we only had 4 bottles for 2 night stay (took 2 from the mini bar as none were delivered and the mini bar wasn't restocked after we took them).

I booked during a triple point plus 2000 points promo period and all points showed up within 32hrs plus there was an additional 25%bonus to transfer to VA so took advantage of that too.

Why did the points show up before you've completed the stay? The folio (and attached points) are only settled at the end of the stay as far as I was aware.

Also complementary water as a HH benefit is officially 2 bottles per stay, not per night even though many hotels do give 2 per night..........hang on, or are you saying you're doing a mattress run......that would all make more sense. I'll go back and read previous posts!


EDIT: gone back and read and I see you checked in on Christmas day, so I'm assuming day 2 has been and gone, or today is day 2, which is also stay 2?? I'm easily confused at this time of morning.

 

[kermatu]

HSW does seem to be a stickler for the 2 bottles per stay. Even when I've changed rooms to a Suite the free bottles were removed. But it's as per T&C / rules, so no drama. And I've had free wine the last two stays so not complaining. Hope for more in my next two stays this month.

 

[puppysparkes]

That's not good. Lucky you're on the ball. I always check the bill, rarely do I check the CC amount. Maybe that's another chore I should start doing. I rarely use express check out though, as I like to get the printed receipt so maybe that's a benefit.

First and last time for me.

 

[Moopere]

My cc was debited for $245 above the rate listed on the express check out invoice.

I never ever do express checkouts these days after having problems with one after another years ago. Theres no opportunity to challenge false billing using this method and you don't end up saving time at all - it wastes inordinate amounts of time .. just later on.

Interesting that not once has an express checkout problem been in _my_ favour ... its always in the hotels - suggesting its not entirely 'random' problems.

 

[Aussie_flyer]

agree. the number of times extra charges appear after the express checkout invoice is generated is too high. i always check out in person to ensure false or inaccurate charges are not on there.

 

[Buzzard]

HSW does seem to be a stickler for the 2 bottles per stay. Even when I've changed rooms to a Suite the free bottles were removed. But it's as per T&C / rules, so no drama. And I've had free wine the last two stays so not complaining. Hope for more in my next two stays this month.

I too have found the comp water a bit hit and miss. I don't worry about it though as I just take it from the lounge or if I take it from the mini bar I let reception know.

 

[DC3]

Yes, the EL is the best option, with no limits.

 

[drross]

agree. the number of times extra charges appear after the express checkout invoice is generated is too high. i always check out in person to ensure false or inaccurate charges are not on there.

glad I'm not the only one

 

[DAC1]

rabbits5 - I didn't know the DT Alice Springs had an Exec Lounge - is that new?

Apologies, copied it down from the ADL line. Original post edited.

 

[kermatu]

Apologies, copied it down from the ADL line. Original post edited.

No worries. Was there a couple of years ago and it was fine but nothing special. A decent exec lounge would have been great - but I was surprised as it doesn't make much sense for a DT there.

Cheers.

 

[straitman]

HSW does seem to be a stickler for the 2 bottles per stay. Even when I've changed rooms to a Suite the free bottles were removed. But it's as per T&C / rules, so no drama. And I've had free wine the last two stays so not complaining. Hope for more in my next two stays this month.

Just ask as you wander past reception and they will give you a little gift bag with more water bottles. Never an issue in my experience.

 

[drross]

Doubletree Amsterdam centraal station

diamond

over new year

booked Queen room on points 150k for 3 nights

received queen exec room

nice little exec lounge. Ate breakfast in the restaurant each morning. Initially had to 'demand' it as a diamond benefit but no dramas. 1 mid sized sparkling and 1 mid sized still bottle of water each day without asking. No turndown service but it is a doubletree.

very nice champagne with breakfast too( none in the lounge!)

 

[Aeolus]

Hilton Kuala Lumpur
Booked: King Deluxe Lake View
Received: Grand Executive Suite (I settled for an exec plus room in the end as I was in a rush and the assigned room was still not ready after waiting for more than 45 mins and it was just for a night's stay anyway)
H-KUL had a special redemption, used 20K+ points for this when usual is 40K+ . Their EL is being renovated- not sure why as it looked pretty good to me back in June. Anyway, they moved the EL to the lobby area and I found the service to be pretty poor, the staff seemed a bit lost as they couldn't differentiate EL guests from the others and you actually have to go to them to be served. They didn't even bother asking for room number so I'm assuming there were a few non EL guests that scored the free Mumm champagne during the evening canapés.

 

[moa999]

Interesting. Definitely wouldn't say it needed a Refurb either, unless they want to better connect the overflow

 

[Moopere]

Their EL is being renovated- not sure why as it looked pretty good to me back in June.

Wow! They must have had a problem as the EL got a complete end-to-end reburb only 2 years ago. They used one of the suites as a temporary EL whilst the work was going on at that time.

 

[Deleted member 29185]

Their EL is being renovated- not sure why as it looked pretty good to me back in June.

Are you sure it was being renovated? I'm not sure about KL, but it seemed to be the Australian thing at some hotels a few years back to close the EL over the Christmas time and claim a reno.

 

[Cynicor]

Are you sure it was being renovated? I'm not sure about KL, but it seemed to be the Australian thing at some hotels a few years back to close the EL over the Christmas time and claim a reno.

I can't see this happening in Asia, for some reason. Competition and service standards are both much higher.

 

[Deleted member 29185]

I can't see this happening in Asia, for some reason. Competition and service standards are both much higher.

Yes that's true. Asian hotels do seem to actually care about customer service. Oh and that's not a swipe at Aussie hotels. In general I think we do have a good standard of accommodation. The US seems to scape the bottom of the barrel as evidenced by this story!

 

[moa999]

I think it's more that Asian hotels can typically afford lots more staff in order to provide superior customer service