Wow still very high! I booked DT for this Sunday for $139 (booking made in Jan).
Yep a lot of money for what it is by HSW going $500+, Sofitel $750.. no idea what is on this weekend.
Wow still very high! I booked DT for this Sunday for $139 (booking made in Jan).
Yep a lot of money for what it is by HSW going $500+, Sofitel $750.. no idea what is on this weekend.
P+P is an option to minimise the damage.
20,000 points plus $92 at DT this weekend.
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Property: H-ADL
Status: Diamond
Booked: King Guestroom
Received: King Exec
With the exception of the helpful and friendly EL staff, the service overall was by far inferior to the other Hiltons in Oz. At check-in, I asked about the occupancy, was informed in was just a bit over 60% so I thought I'll try to ask if there's any chance for a better room upgrade. No problems, that would be $$ extra, so I stuck to the room given. Breakfast service - table was dirty, no coffee/tea was offered, had to ask after 20 mins and I noticed the staff simply wiped the table and swept the crumbs, etc that were on the table straight onto the carpet! After breakfast, I tried to ask for extended checkout to 2pm. No problems, that would be $30/extra per hour after 12noon. Hell, by then I had enough and I mentioned that this is very unlike treatments of Diamonds in any Hiltons I have ever stayed at, even in Oz. Front desk then said she will get back to me and rang back to advise it was ok. Unfortunately, the impression has been set by then, what a money grabbing hotel, service left a lot to be desired.
Property: Hilton Sydney
Status: Diamond
Date: 24th Feb
Booked: King Exec Govt Rate
Received: King Exec
Now keep in mind I only usually post the exceptional stuff on here good and bad. This is in the latter category.
No upgrade of any kind offered or mentioned at any point during the process. Online check-in showing room type booked, eventually pre-allocated room type booked. At the front desk I enquire about a Diamond Upgrade and was offered a King Suite at $200 supplement. At the time of check-in both Relaxation Suites and King Suites available to book on website.
A bit poor really, have sent an email to the Guest Relations manager and GM.
I'm a relatively frequent guest here, BIB Diamond and I need somewhere to put my giraffe !!
... In line with the Hilton HHonors Terms & Conditions Relaxation Suites ...
Reply received from HSYD
"However, as you may be able to appreciate the hotel does have a limited number of upgrades to Executive Rooms, Relaxation Rooms and Junior Suites, and I sincerely regret that complimentary suite upgrades for your recent stay was unavailable. In line with the Hilton HHonors Terms & Conditions Relaxation Suites, King Suites and Master Suites are not included in the Hilton HHonors complementary upgrade benefits"
Except I have been upgraded to all of the above room types as a comp upgrade benefit.
Prays this is not the latest H SYD "enhancement"
and that their staff aren't reading the thread to see members defending not granting suite upgrades...
There is a difference between pointing out the difference between "Alice in Wonderland" stuff and fact, versus defending the current Hilton policy. The policy is theirs to decide.....the choice of acceptance is yours to ponder.
Was the reply from the the GM or someone else? I thought you said that you emailed the GM?
What is unacceptable about following the T&Cs..
To book a King Exec and expect a suite upgrade every time, is like the US FFs who expect a First upgrade every time.
If you book a King Plus on the other hand I suspect you have a better chance of a 1-cat upgrade (like hydrabyss above)
There is a difference between pointing out the difference between "Alice in Wonderland" stuff and fact, versus defending the current Hilton policy. The policy is theirs to decide.....the choice of acceptance is yours to ponder.
Nice sound bite, but vastly different in maning toThe T&C's are very clear - space available upgrades - period.
ull T&Cs here - "Upgrades for Diamond HHonors guests may include the next-best available room from the room type booked. Upgrades may also be rooms with desirable views, corner rooms, rooms on high floors, rooms with special amenities, rooms on Executive Floors, or suites, as identified by each property. Upgrades exclude executive suites, villas and specialty accommodations (which may include, but not limited to, "Vista" and "Villa" accommodation types), subject to the discretion of the hotel. Group reservations and certain rates are not eligible for suite accommodations and may not be eligible for complimentary upgrades. All upgrades are granted on a space-available basis for the entire stay, as determined at the time of check-in. Preferred rooms are identified by each individual property and may vary within each brand. Upgrades will be given only for one room for the member, regardless of additional rooms the member may have purchased at or after the time of booking."
What part is "Alice in Wonderland" stuff?
Not satisfactory at all IMO
Why on earth so many AFF members defend poor policies and anti-customer decisions astounds me.
Especially those whom I know in person to have IQs higher than 10.
The only reason programs get away with such piss-poor performance is because so many roll over and accept it.