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I have since heard back from the HSP GM who was suitably horrified at my experience. I will still stay in August, so stay tuned for the next instalment. It can only get better!
Don't know when you last stayed at the CP but it is really starting to be an embarrassment. I stay on almost a weekly basis and it is getting very tired and aged. It would be more than 5 or 6 years since any sort of maintenance both in the rooms and common areas. They have priced the rooms to the max and can't increase them more so have now started to charge for car parking which has added an extra $15 to the already overpriced rooms ( based on the quality of the venue).
FWIW, I have found the [much older] CP, and Marriott in Surfer's Paradise to be substantially superior to the [newer] Hilton.
I have since heard back from the HSP GM who was suitably horrified at my experience. I will still stay in August, so stay tuned for the next instalment. It can only get better!
... the refusal to make a eggs benedict has been bemoaned since 2012 ...
Not what I would be calling EB the egg needs to be runny not rock hardThey normally have some pretty average eggs Benedict on the hot station
Not what I would be calling EB the egg needs to be runny not rock hard
Similar to HSYD, where Glass refuses to do the eggs benedict for the buffet breakfast (only available on the a la carte menu), and you have to get the individual components from the buffet to put it together yourself.
As does HSW.I can confirm that Parmelia Hilton PER does a beautiful Eggs Benedict cooked to order. No charge View attachment 71798
As does HSW.
Don't know when you last stayed at the CP but it is really starting to be an embarrassment. I stay on almost a weekly basis and it is getting very tired and aged. It would be more than 5 or 6 years since any sort of maintenance both in the rooms and common areas. They have priced the rooms to the max and can't increase them more so have now started to charge for car parking which has added an extra $15 to the already overpriced rooms ( based on the quality of the venue).
I have since heard back from the HSP GM who was suitably horrified at my experience. I will still stay in August, so stay tuned for the next instalment. It can only get better!
Trouble is, all the issues you've mentioned have been reported over and over, ever since the place opened. What's that been? 5 years or so? HSP know of these problems and they've known for a long time. Feigning "horror" does not mean they intend to change anything......in fact they haven't for the past 5 years, so why would we expect that to change now? I couldn't find a post that I made way back, but it discussed the telephone never answering issue, it discussed the non-working phones in the room, it discussed TV not working, it discussed filthy windows and rubbish and laundry piled up in the foyers, it discussed lifts full of cleaners and staff that would not vacate them for guests leaving said guests waiting in the filthy foyers for a 1/2 hour or more etc etc. I did however find this report and I also noticed the refusal to make a eggs benedict has been bemoaned since 2012.
Honestly JT, I'd be amazed if you find anything better when you return, but I do hope you do. I've no idea if the rumour about Hilton pulling out is true, and I'd absolutely hate to see Au lose a Hilton.......but I honestly think it's possibly the only thing they can do. Nothing else has worked. Sometimes the hotel offers a good stay experience, sometimes it's atrocious and I really doubt anyone there has any drive to change that. It's really bizzarre.
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So you've had 12 stays with few problems? That doesn't mean to say the other recent reports of service delivery failures were lies, does it? I actually agreed with you as I stated "Sometimes the hotel offers a good stay experience, sometimes it's atrocious", but to suggest the issues are a thing of the past is not entirely supported.I have been staying in this property on a monthly basis for the last 12 months due to work and never had problems with things not working or major service issues. So maybe the issues you mention were from the earlier years when it first opened?
ckbag,I have been staying in this property on a monthly basis for the last 12 months due to work and never had problems with things not working or major service issues. So maybe the issues you mention were from the earlier years when it first opened?
Check on the day itself after 8am. HSW is very generous for return guests and this week is rather quiet for them so you might score a good upgrade.I'm staying at HSW tomorrow night if anyone is around? Just checked my booking and it's still showing Standard Guest room anyone know if my upgrade should have posted already I'm a HHD? Do they process on the day or the night before?