SponsorSFC
Active Member
- Joined
- Aug 5, 2014
- Posts
- 690
Property: Hilton Adelaide
Date: 1/12/17
Status: Diamond
Booked: Hilton King
Received: Hilton King
Benefits: Nothing
Really disappointed with our treatment so far.
The Honors App had no room options for self check in.
There was a Christmas function going on so the lobby was packed, we asked to check in at the lounge (this was about 7pm so during canape service in the lounge). No lounge staff to be seen for quite a while. We waited at the desk while i tried the front desk on the lounge phone with no answer.
Once someone appeared they apologised that the hotel was full and no upgrades were available. That was fine you have to be prepared to get what you book and the Ashes and a few other things are on so they are at capacity.
Received Room 305, which has to be close to the worst room in the hotel. On the same level as the tennis court so no privacy and a lovely view of the air conditioner exhausts. The toilet was running and the carpet was stained.The mind boggles why any status holding guest would have received that room.
I went straight back to the front desk and they said this is the only standard room available, standard rooms are only on level 3 and there is nothing they can do. I also didn't appreciate being lied to saying that he standard rooms are only on level 3. This is clearly not true.
Only after I persisted saying surely there is another room somewhere in any location better than what we received. did he manage to find a twin on the floor above that at least looked out over the park across the road so offered some privacy.
We ended up ordering room service due to lack of time which was also horrible soggy undercooked pizza and chips so heavily salted they were inedible. We ate the pizza but could't eat the chips so called to let them know and to take them away. They did at least offer to send another bowl up but we declined so they have offered to remove it from our bill.
Date: 1/12/17
Status: Diamond
Booked: Hilton King
Received: Hilton King
Benefits: Nothing
Really disappointed with our treatment so far.
The Honors App had no room options for self check in.
There was a Christmas function going on so the lobby was packed, we asked to check in at the lounge (this was about 7pm so during canape service in the lounge). No lounge staff to be seen for quite a while. We waited at the desk while i tried the front desk on the lounge phone with no answer.
Once someone appeared they apologised that the hotel was full and no upgrades were available. That was fine you have to be prepared to get what you book and the Ashes and a few other things are on so they are at capacity.
Received Room 305, which has to be close to the worst room in the hotel. On the same level as the tennis court so no privacy and a lovely view of the air conditioner exhausts. The toilet was running and the carpet was stained.The mind boggles why any status holding guest would have received that room.
I went straight back to the front desk and they said this is the only standard room available, standard rooms are only on level 3 and there is nothing they can do. I also didn't appreciate being lied to saying that he standard rooms are only on level 3. This is clearly not true.
Only after I persisted saying surely there is another room somewhere in any location better than what we received. did he manage to find a twin on the floor above that at least looked out over the park across the road so offered some privacy.
We ended up ordering room service due to lack of time which was also horrible soggy undercooked pizza and chips so heavily salted they were inedible. We ate the pizza but could't eat the chips so called to let them know and to take them away. They did at least offer to send another bowl up but we declined so they have offered to remove it from our bill.
I requested the water the second day as it hadn't arrived. We enjoyed full breakfast in the Glass restaurant and was granted a 1pm checkout on request. A nice stay overall.
