daft009
Established Member
- Joined
- Feb 21, 2014
- Posts
- 2,917
- Qantas
- Bronze
- Virgin
- Gold
Yeah I found the lounge empty during the day when I went to grab a quick take away soft drink or coffee.Property: Conrad Bali
Room booked: Deluxe King Ocean Front
Rate Type & Amount: Amex THC - 4th Night Free
Room Received: Conrad Suite King
HH Status: Diamond
In the middle of this stay but just posting to advise anyone else to double check the rate charged versus booked. I booked on Amex in July for a total of ~$650 USD, but was charged ~$950 on check-in (not including deposit for incidentals). Went to the desk the next day. First I was told that the Amex rate would have been based on the July exchange rate, which had changed (to the tune of $300 in the hotel's favour?). Challenged this and they took a photo of my Amex confirmation and $. Just received a call from them to advise that this was a glitch and the rate has been adjusted back down. I'm choosing to charitably interpret this for the time being.
Also thinking the suite upgrade might have been a bit of a downgrade for me, as I'm just one and didn't need all the space. I think the suites wing has limited ocean view options, so maybe my original room would have been better?
Experience otherwise so far has been quite good, proactively notified about the $100 Amex credit, executive afternoon tea and happy hour are good too. Property seems quite quiet (I was one of maybe two or three people in the lounge over 2+ hours).
Even at 5-6pm was only ever max of 4 couples I saw