How do Hilton treat you as an Elite?

[daft009]

Property: Conrad Bali
Room booked: Deluxe King Ocean Front
Rate Type & Amount: Amex THC - 4th Night Free
Room Received: Conrad Suite King
HH Status: Diamond

In the middle of this stay but just posting to advise anyone else to double check the rate charged versus booked. I booked on Amex in July for a total of ~$650 USD, but was charged ~$950 on check-in (not including deposit for incidentals). Went to the desk the next day. First I was told that the Amex rate would have been based on the July exchange rate, which had changed (to the tune of $300 in the hotel's favour?). Challenged this and they took a photo of my Amex confirmation and $. Just received a call from them to advise that this was a glitch and the rate has been adjusted back down. I'm choosing to charitably interpret this for the time being.

Also thinking the suite upgrade might have been a bit of a downgrade for me, as I'm just one and didn't need all the space. I think the suites wing has limited ocean view options, so maybe my original room would have been better?

Experience otherwise so far has been quite good, proactively notified about the $100 Amex credit, executive afternoon tea and happy hour are good too. Property seems quite quiet (I was one of maybe two or three people in the lounge over 2+ hours).

Yeah I found the lounge empty during the day when I went to grab a quick take away soft drink or coffee.

Even at 5-6pm was only ever max of 4 couples I saw

 

[sudoer]

In the middle of this stay but just posting to advise anyone else to double check the rate charged versus booked. I booked on Amex in July for a total of ~$650 USD, but was charged ~$950 on check-in (not including deposit for incidentals). Went to the desk the next day. First I was told that the Amex rate would have been based on the July exchange rate, which had changed (to the tune of $300 in the hotel's favour?). Challenged this and they took a photo of my Amex confirmation and $. Just received a call from them to advise that this was a glitch and the rate has been adjusted back down. I'm choosing to charitably interpret this for the time being.

Thanks for the heads up as I'm on a THC rate here in December.

I booked through Platinum Services over the phone as the Amex Travel website was playing up, my booking confirmation has the price listed in IDR so they'd have no forex argument

 

[Cynicor]

The Conrad suites are a definite upgrade but if you wanted the view then clearly it’s not the same. I guess hotels can’t please everyone, you got a 2 or 3 or so category upgrade.

 

[JessicaTam]

Property: Next by Hilton Curio, Melbourne
Booked: Twin room
Received: Twin room
Status: Diamond
Rate: Govt

No upgrade, no welcome note or amenity. 2 waters in a drawer.

The exec lounge was pleasant enough for drinks/canapés and breakfast.

Meh.

 

[k_sheep]

Property: Ovolo Brisbane
Booked: Large room (base)
Received: As booked; lowest floor right next to the elevator
Status: Gold
Rate: 40,000points

The hilton had jumped in price $400 overnight so thought I'd try this one instead. Very disappointing experience; no recognition of status whatsoever and given when I assume is the worst room (my preferences say high floor away from elevator). There's a lolly bar in the reception which is kinda cute - not sure if it's just for (urgh) halloween.

Room is very big and sparsely furnished. Nice toiletries. Very poor soundproofing. There was an alexa device blaring music which I couldn't figure out how to turn off, so I just unplugged it. TV said it had a chromecast but it wasn't working.

Went to get breakfast in the morning, told no it wasn't included despite Gold. I queried this and they said they'd check with reception but by this stage I just wanted to get to work (there were heaps of people faffing about trying to charge breakfast to the room).

Yeah nah.

 

[drross]

Property: Ovolo Brisbane
Booked: Large room (base)
Received: As booked; lowest floor right next to the elevator
Status: Gold
Rate: 40,000points

The hilton had jumped in price $400 overnight so thought I'd try this one instead. Very disappointing experience; no recognition of status whatsoever and given when I assume is the worst room (my preferences say high floor away from elevator). There's a lolly bar in the reception which is kinda cute - not sure if it's just for (urgh) halloween.

Room is very big and sparsely furnished. Nice toiletries. Very poor soundproofing. There was an alexa device blaring music which I couldn't figure out how to turn off, so I just unplugged it. TV said it had a chromecast but it wasn't working.

Went to get breakfast in the morning, told no it wasn't included despite Gold. I queried this and they said they'd check with reception but by this stage I just wanted to get to work (there were heaps of people faffing about trying to charge breakfast to the room).

Yeah nah.

The standard of this place obviously hasn’t changed in the last few years. Great pool though!

 

[Andrew Curran]

Not so much how Hilton treats me as how the Hilton Bandung treats their new GM who had his first day at the office today and got a big hello turnout.