How do Hilton treat you as an Elite?

[Austman]

Did you ask for an upgrade?

Yes.

On my check-in day but hours before my arrival.

I had noted that, unlike most of my stays as a Diamond, my booked room had not been upgraded.

At check-in too. No upgrade
possible.

 

[kyle]

300 nights in the one hotel

https://loyaltylobby.com/2024/11/04/a-stay-record-readers-300th-stay-at-the-same-doubletree-docklands-hotel-in-london/

Well... I hit 50th at Hilton LQS this week and got a $100 dining voucher. Problem was it was only valid for two days, with both days the restaurant closed for dinner...

 

[VPS]

Well... I hit 50th at Hilton LQS this week and got a $100 dining voucher. Problem was it was only valid for two days, with both days the restaurant closed for dinner...

Did you point that out to them or was it

 

[Austman]

DoubleTree Wellington
Booked: QUEEN GUEST ROOM
When online check-in opened there had been no upgrade. A KING SUPERIOR was available for a fee. I took it.
Received: KING SUPERIOR
Status: Diamond

This was the worst Diamond check-in experience I have ever had.

There was no Diamond recognition.

Absolutely nothing.

I was told, quite bluntly, “You are in room xx_” and handed a blue key-card wallet and the DT cookie.

I then stated that I was Diamond and asked what a Diamond might get.

The answer was “full breakfast” but no further details were provided. I still don’t know the hours. The info in the room was only about room service. Of course, I can call reception or Google it, but it would be nice to be pre-informed at check-in.

I asked : “I don’t even get a Diamond colour key-wallet?”

“We don’t do that here”.

I asked about a possible room upgrade:

“Sorry, no”.

There were no drinks vouchers offered like before when I have stayed here as a Diamond.

While I wouldn’t go as far to say the check-in experience was hostile, it was far from welcoming.

In the room was a welcome letter and 3 x profiteroles?

There were also a couple of small snacks and 2 x small bottles of water. I suspect every room gets that.

 

[Austman]

There was no Diamond recognition.

Absolutely nothing.

To his credit, the DoubleTree Wellington hotel manager made nice amends the next day.

I was offered a room upgrade and 2 x drinks vouchers.

The drinks vouchers have been dropped for Diamonds but they might return in the future…

 

[kyle]

Did you point that out to them or was it

Yes I did on checkout but all I got was that he would note it on the system so I would get it on the next stay. But I usually stay on Sun/Mon so not sure what happens then...

Post automatically merged: Today at 12:10 PM

To his credit, the DoubleTree Wellington hotel manager made nice amends the next day.

I was offered a room upgrade and 2 x drinks vouchers.

The drinks vouchers have been dropped for Diamonds but they might return in the future…

Did you have to message the manager to get that?